Northern Tool + Equipment provides high quality tools and equipment for professionals and do-it-yourselfers. The store is noted for being very clean. Customer experiences with staff vary, with reports of friendly, knowledgeable, and expeditious service that ensures customers leave happy. However, there can be instances of limited floor staff, making assistance difficult to find at times. The online purchase and in-store pickup process is praised as super easy and pretty awesome, with ready pickups and staff who proactively resolve product issues. While most visits are good experiences, service can feel rushed near closing time.
