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December 2023 by None None
THIS LOCATION CUSTOMER CONTACT IS DISGUSTING‼️‼️ I came in the store about 12:50pm First the girl worker behind the counter didn't even greet me at all, so therefore I knew I didn't want to be in this type of setting.... She was seemingly going to take a while being the only worker in the store, so I asked her how long was she going to take, she said an hour...I looked at her & said "a hour"?? I told her oooooooh NO! That's not how this works, this is a store, not a appointment center, nobody should have to wait an hour to be seen, and it should be more than 1 person working there. Should always be 2, not just 1...I told her she DIDN'T even greet me when I walked in, she didn't offer me to have a seat or that she'll be with me in however much time, she didn't say NOTHING, very nonchalant, face was straight & not-friendly nor kind to be working with the public.Then she asked me what was I there for & the phone number while I'm telling her about her poor customer service skills.... I came in just to pay a bill, the bill is normally $51 plus $3 in store fee, she said the fee is $5 & the manager makes the fee, I asked her since when the fee is $5?? (she can look over the account. but she didn't) she couldn't tell me since when, I asked her where is this money going in the manager pocket, she said yes "OH WOW" ?Not going for that, I'll see what corporate does, that's if anything, customer service has gone down the drain now & days. People don't care about people not more, it's all about a pay check & bad attitudes."You can tell how management is by its employees"!This location is one of the worst of the nastiest I ever been in. Such hate for the public, DON'T GO HERE‼️‼️
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November 2023 by Nelson Caraballo
I really liked the attention of Camila and Rey, they are good professionals in their work. Nowhere have they treated me like this place.
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October 2023 by Alimarie Guyton
Sandra was very nice, thorough and patient. Great customer service.
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August 2023 by Gladamere Glacies
Yamilka It's one of the best stores representatives Watchers and armenia I don't know If I spelled her name right
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August 2022 by Maritza Reyes
Excellent service, the staff is very knowledgeable, I really appreciate her service.
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December 2021 by Rick Harmon Jr
I have been with metro for over 10 years and I've never had a employee activate my phone and get me in and out quicker than christian did. He was knowledgeable of the phones available. Easy to talk to overall great experience.4 stars because my first choice phone wasn't in stock but that's no fault of christians. he helped me choose a phone he thought I'd like. I haven't been able to deep dive into the phone yet but it was a good experience overall dealing with christian
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August 2021 by Just Let It Flow
I went in there and opened up 4 lines. The manager by the name of May gave us 4 headphones for free. Before I left, I saw that she didn't give me my receipt, so I asked her for it. When I get home and look at the receipt, the 4 headphones she supposedly gave us for "free" were charged to me. And her excuse is that they have to use up their inventory so that's why on your receipt there is no service charge yet she's charging for headphones I never asked for. So shady!!! Make sure to check your receipts and if they offer you free stuff, make sure your not charged for it.
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August 2021 by Robert Lindsay
Nobody working that speaks english. How am i supposed to get a phone if the only worker speaks no english? Didn't even have a clue what i was saying. Do not go to this location if you don't speak whatever language he speaks...bc i tried speaking spanish too and he looked at me like i was crazy
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March 2021 by Roly Mirabet
Great customer service!! Jose is a great employee and very nice and respectful. Helped me with all my needs. Definitely coming back to this location from now on
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March 2021 by Rogelio Fernandez
Best store I’ve been to so far! Thanks to jose i was able to get phones for the whole family with amazing prices. Definitely recommend to go.
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March 2021 by Rosa Mejias
Today I did grocery shopping and I couldn’t walk anymore with the heavy bags,I went in to the metro store seeking for help asking for a cab and I met Dianne very Nice lady she order me a Uber from her own phone and when the Uber arrived she put all the groceries in the trunk,very sweet of her I recommend her and this store.
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March 2021 by Hugo Noa
The person that works in that store is really good polite and helps everybody to satisfaction,I think his name is jose,very pleased with his service and I would recomend to see jose for all your cell needs or find out what you may not know,very knowledged on what he does,great work jose
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February 2021 by Rick Logan A.
This place SUCKS ! The guy that sold me the phone originally made up his own security questions ! WTFork ! I spent $200 for an insurance phone and they can't even activate it ! SEE THIS BIZ IN COURT ! STAY AWAY ! GO SOMEWHERE ELSE !
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February 2021 by Caridad Ozoria
Bad customer service!
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January 2021 by Coco Lopez
MAY AND JOSE WERE PERFECT HELPED ME AND MY BOYFRIEND WITH EVERYTHING WE NEEDED THANK YOU KEEP UP THE GOOD WORK