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July 2024 by Sonia Stanley
Employees don't answer their phones was charged for insurance that I never asked for and she kept my old phone line on knowing that my phone was broken just to get commission and has restricted charged me double. After calling toll free number supervisor said that alot of metro store Employees are doing this just to get commission by adding features and restricted phones just to make a buck
Lying saying that you can't keep your same number when actually you can. I reported this store and they are going to make sure that this girl doesn't get to keep that commission. And for falsely adding features that customers didn't ask or wanted
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December 2023 by David Carter Grenidge
The colleagues treated me wonderfully. I am very pleased. Camila and Rey were very helpful. They gave me a good special and they are very attentive people. The costumer service is spectacular.
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December 2023 by None None
THIS LOCATION CUSTOMER CONTACT IS DISGUSTING‼️‼️ I came in the store about 12:50pm First the girl worker behind the counter didn't even greet me at all, so therefore I knew I didn't want to be in this type of setting.... She was seemingly going to take a while being the only worker in the store, so I asked her how long was she going to take, she said an hour...I looked at her & said "a hour"?? I told her oooooooh NO! That's not how this works, this is a store, not a appointment center, nobody should have to wait an hour to be seen, and it should be more than 1 person working there. Should always be 2, not just 1...I told her she DIDN'T even greet me when I walked in, she didn't offer me to have a seat or that she'll be with me in however much time, she didn't say NOTHING, very nonchalant, face was straight & not-friendly nor kind to be working with the public.Then she asked me what was I there for & the phone number while I'm telling her about her poor customer service skills.... I came in just to pay a bill, the bill is normally $51 plus $3 in store fee, she said the fee is $5 & the manager makes the fee, I asked her since when the fee is $5?? (she can look over the account. but she didn't) she couldn't tell me since when, I asked her where is this money going in the manager pocket, she said yes "OH WOW" ?Not going for that, I'll see what corporate does, that's if anything, customer service has gone down the drain now & days. People don't care about people not more, it's all about a pay check & bad attitudes."You can tell how management is by its employees"!This location is one of the worst of the nastiest I ever been in. Such hate for the public, DON'T GO HERE‼️‼️
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November 2023 by Nelson Caraballo
I really liked the attention of Camila and Rey, they are good professionals in their work. Nowhere have they treated me like this place.
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October 2023 by Alimarie Guyton
Sandra was very nice, thorough and patient. Great customer service.
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September 2023 by Annamarys González
Excellent service and attention.
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September 2023 by Ernesto
The Cubans who work there are scammers, they should be deported for being criminals, for characters like that Yusmani or whatever his name is, this city is getting annoyed
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September 2023 by Nancy Rodriguez
Terrible.Bad customer service.Nothing professional.Included all the workers.Even the manager.
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September 2023 by Vanessa Marquez
Good service.
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September 2023 by Castro Azul
Excellent place, the guys very fast and attentive, good prices and quick service, the boy Yasmani, the best service
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September 2023 by King Armada
Good service, good prices and above all the speed with which the colleague Yasmani serves
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September 2023 by Darrell Caricaber
the worker Yasmani is a scammer. I went to move my number from another company and activate a new line and they charged me $200. He gave me a couple of gifts that he said were "free." I filed a complaint and it turned out that I had to return more than $80 and that the "gifts" were deception. Don't go to this Metro, be careful with Yasmani
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September 2023 by Carlos Manuel Borrell Lorenzo
I am grateful for the good service that Yamilka, the store manager, offered me. Excellent service.
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September 2023 by Hector Wong
Excellent service
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August 2023 by Gladamere Glacies
Yamilka It's one of the best stores representatives Watchers and armenia I don't know If I spelled her name right
