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March 2024 by Darius C
I have been a loyal customer for many years and i always buy jewelry for my mom every Christmas at KAY jewelers . Her bracelet was too small and all i wanted to do was exchange it or get credit and buy something else. We were told it was 6 days over return policy so we got nothing. I’m definitely disappointed in this company and will look at other jewelry stores this year.
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December 2023 by Kira Foxwell
If you have business with Kay's get there early, especially if you have a cc payment. They appearently choose their own hours and don't stay open with the rest of the mall.
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October 2023 by Mike Li
Never sign up for their store card. Never buy anything from Kay. You will get screwed.
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October 2023 by Jacob Causey
Uriel was amazing! He has a great and welcoming personality. He knows his stuff and made our experience with Kay's fantastic. We'll be customers for life!
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September 2023 by Derrick Reeves
Uriel - excellent customer service highly recommended. Gave an informative presentation of the products will return based on his performance.
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August 2023 by JeQuandus Albritton
Came in with little knowledge, left pleased with my purchase and ready to pop the question.
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July 2023 by Carol Sitroon
Uriel was very knowledgeable and courteous. Will definitely be back
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July 2023 by Becky Stewart
The sales person Uriel was very helpful and patient with us
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June 2023 by L Thomas
We are a return customer for the past few years. Uriel assisted me with my pickup and new purchase. He kind and very knowledgeable. All of the employees have been kind, but we've dealt with Uriel at least twice and he makes you want to return. Kay has amazing sales and I always receive compliments on my jewelry. Also, we never feel pressured to make a purchase or feel as if we are talking to a salesperson at this store. This is a great place to find your forever piece!
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May 2023 by Loyalty The Barber
Carol was amazing!! Helped answered all my questions and concerns! I was nervous because I came in clueless about the process and I’ve been to several other competitors inquiring but Carol helped me feel comfortable answering all of my questions and now I have a really happy fiancé! She LOVES her ring and is showing it off to everyone! Thank you Carol and thank you Kay Jewelers! I will definitely recommend friends and will continue shopping with them!
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April 2023 by Justiss W Burry
Sherry is so amazing!!! I came in for a watch and got my chain fixed. Uriel was amazing and super helpful while Ray is always supportive! Come here. Fantastic!!!!
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April 2023 by Kevin Robb
Loved our experience at Kay’s with our weeding rings. Uriel was fantastic in helping us find the rings right for us.
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April 2023 by Joy Tennyson
Sherry and Uriel were very helpful, great spirits and wonderful service.Thanks guys
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January 2023 by Bodie Colangelo
Horrible customer service. And don’t show up at 11 who knows when they’ll actually open
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January 2022 by Flavio Felix
I had a slight issue with my wife's engagement ring and went to the store in the citrus park mall. The attendant Shelby and her manager went above and beyond to help me solve the issue and offered several different solutions to my case. In the end of the day I walked out of the store with the solution to my problem and it didint cost as nearly as much as I thought it would. Very thankful!
