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August 2024 by Rudeboi27
Excellent customer service and awesome professional mechanics. Advise anyone to use them for your car needs.
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July 2024 by God Child
Very poor service. Very uninformed and unprofessional desk clerk, Shakera. I advised my son to go here, as I had good experiences years ago, but immediately regretted having sent him here. He had a nail in his tire, on the shoulder, and she told him it couldn't be replaced because it was on the wall. It was no where near the wall. As well, she was so childish and ignorant, that when I told her our mechanic said it was patchable, she asked, in a very teenage condescending manner, "is your mechanic licensed?". I told her he was, but that his shop was in plant city, so we were trying to get it patched for now. She then said, "well, take it to him then. Have the day you deserve". And hung up. My day is great, even with that ignorance, but she was so uninformed that she simply should have said that due to liability, ( and trying to sell tires), goodyears policy says they cannot patch tires with holes on the shoulder. I found that out by calling Firestone since she was uniformed and couldnt simply say thst. Someone needs some people and policy training. We will be getting it taken care of at our mechanic shop in plant city. Super Service Auto Tech, where the Service has always been professional and friendly. Not to mention, not over priced. Goodyear priced his tire at $364. Lol...they are truck tires, but talk about pricing gouging. The tire is patchable, but if we ever need tires, we'll get them for at least $100 less, each. Horrible mechanic shops in tampa is why my family drives to plant city to even get oil changes done, to get good honest work, and professional service, at reasonable prices. Goodyear is not any of that.
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July 2024 by nicholas terranova
Horrible customer service from a woman professing to be the manager named Shakira. She couldn't be more rude and disgusting
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June 2024 by lesley coleman
Thank you Ari for making my experience amazing. Will definitely keep this company in mind for next time.
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May 2024 by MOHAMAD KARIM Ali HUSSEINO
Welcoming and efficient
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April 2024 by Ahmed aldelime
I call today on the morning Patrick respond to my phone. I asked him to get me one tire. He tried to sell for me a tire for $450 and when I look online I find the same tire in$263 with everything. I called him again. He said yes the tire can be here at 1 PM.
I waiting to call I waiting to call I did not receive any call. I come back to them at 5 PM. He said oh I did not get any delivery today from the warehouse he want me to buy the tire for 450 which is same tire he have it stuck, but he don’t want to sell,
I have two vehicle I replace the tire on that place. I’m not coming back here.
There is a really nice lady a Blonde used run that place she doing amazing job
I’m not coming back here at all
Patrick, you are terrible person with a terrible attitude and terrible customer service
Just in case, he lie about his name
He’s African-American short guy
On the front desk
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April 2024 by Keegan Odell
Quoted almost $450+ for an oil and fuel filter change on my truck. Was in the automotive trades for over 10 years and have never seen such an unreasonable pricing for filter changes. Got the same service done for almost $250 less.
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March 2024 by Elana W.
Our experience at this Goodyear exceeded our expectations. Ari greeted us and communicated the timing and cost for a tire repair. She was so incredibly pleasant and informative! It's not too often that I've interfaced with someone at a car/tire place that actually outwardly enjoys their job. Loved the experience and will definitely come back whenever we need something else! Thanks Ari and and team!
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March 2024 by Von R.
attitudes the minute you walk in the door. It's all about them. Zero customer service skills.
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March 2024 by maria
Excellent
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February 2024 by steven babbe
Excellent service, great staff, friendly.second time there for services. Highly recommend!
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January 2024 by DIANE GALLAGHER
Horrible customer service went in for tire issues got home same tire issues. Nothing was fixed. Nothing was taken care of and they suggested it was the prior management issues. Not theirs. Not happy. Will never go back there.
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December 2023 by Diane G.
Took my car too this location had a flat tire in which I had my spare tire on. At first they didn't know what the issue was and came down to the conclusion it was a beading issue supposedly fixed it. Came home and within 2 hours the tire was flat. called back and they blame that the issues was d/T the prior manager who sold me the tires. First, it is not the manager issue, always went to the Goodyear where he went he was at due to the fact of his knowledge of car issues for the last 15 years. When you ask any questions about your service there It is more blank air coming out. Never will I ever go back there, even if I have to travel further to see that manager again.
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December 2023 by sTyleYe
My experience was better than I expected. Car owners are often swindled out of their hard earned coins when it comes to unnecessary maintenance. Goodyear does no such thing.My vehicle was going in for some new wheels (tires) & after being advised from the dealership an alignment was recommended , I fully expected to need the service after the installation.Wrong! The technicians did their thing and evaluated my vehicle and gave it the green light! The service wasn’t needed after all!!I appreciate the honesty and that is what makes a loyal returning customer.The staff is inviting and personable. Even called to confirm my appointment 3 days prior leading up to the appointment.My car and I are grateful for their expertise and because they are Nationwide, I can easily visit anywhere I move or travel to for tire services such as repair or maintenance.
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December 2023 by Local Review
They were bout to close in 30 min
And would not change my oil
Lol
I can understand
But it only takes a few min 2 change oil
I had 2 leave town and left without oil change..
Be polite help one another
Thank you guys
We'll see next time ♥
