-
December 2023 by Gloria Yeary
Beautiful showroom with lots of bathroom and kitchen choices as far as lighting and appliances, they even carry fans and mirrors, which we bought two bathroom mirrors for our master bedroom. They’re actually more of a medicine cabinet mirror with lighting attached on either side & go the length of mirror- mirror measures 22” w & 40/42” w. We are adding a single 4” recessed light on the ceiling (above each sink) for perfect make up application. I don’t believe the lighting on either side of the mirror will be quiet enough and that’s fine with me, I simply like the idea that we had additional lighting on the mirrors so we don’t have to hang lighting over the mirrors or sconce on either side.My husband is hanging these as we speak-I have limited space in my beautiful bathroom and these mirrors will be the icing on the cake once we add our items to interior of mirror cabinet. No clutter, yay!
-
December 2023 by Rosalie S.
We just left the showroom and felt like we were inconveniencing everyone we encountered. No one came up to us to help right away and everyone seemed like they didn't want to be bothered. I get it, it's Monday but if you don't want to be at work, don't come in. It was a very uncomfortable experience and I definitely will NOT be back. Terrible TERRIBLE customer service.
-
November 2023 by George Maxwell
The show room is wonderful with soooo many possibilities. It's sensory overload. Go in with an idea of what you want or don't want and they'll help you narrow down your possibilities.
-
November 2023 by Michelle DiBetta
Shopping was easy, because of course they want your 55k, however getting your appliances is insane. I scheduled a pre-site visit 3x which no one ever showed to (so this is 3weeks waiting). Then they call the night before one of our scheduled pre-site appointments to schedule another pre-site appointment (because of course they didn’t actually write down the one I scheduled the week prior). I called back, sat on hold for 20 minutes before it finally rings through to say they are closed. I leave a voicemail explaining I am frustrated and just want my appliances. No one returns the call. I call back during my lunch break. I sit on hold 24 minutes. I’m told it will be another week before they can come- I tell them I don’t even want a pre-site visit. I will take whatever risk and please just bring my appliances because at this point I think they must be missing or something. They bring the appliances a few days later but of course it’s not perfect for install. We make the changes and my contractor lets them know. They call back 3 days later to schedule out ANOTHER week for install. So basically it’s been 5 weeks waiting on them and continuing to eat takeout. I would never shop here had I know. Avoid at all cost.
-
November 2023 by Savannah Belle
Ferguson is the worst. Zero respect for not damaging my cabinets. 3rd time out to install the dishwasher and still not done right.
-
October 2023 by Jose Prieto
Jeff La Mendola took care of us during our scheduled appointmentHe was extremely receptive to our needs ,totally professional and knowledgeable .
-
September 2023 by Sherry Goettler
Beautiful fixtures abound at this location, and the prices show it. There was nothing in that place that I wanted to buy because of the price and put it in my home. I'm just not willing to outfit my house like it's a million dollar house when it isn't.
-
July 2023 by Victoria Hammond
This is my go to for any updates we make to our house, the knowledge of staff and selection are amazing! They save me hours of time finding matching fixtures or helping to find options that fit our space and style. They don’t overcharge and get products delivered to me quickly. They can help by phone or email, I don’t even have to go anywhere. Best part is they facilitate warranty or replacement issues, just call and they take care of it.
-
March 2023 by Joaquin G.
Dropped by early in the morning about 30m before opening time and was helped by their wonderful manager. She put in a lot of effort in helping me find the faucet that I needed, I would 100% recommend this location, due to their great assistance!
-
February 2023 by Jennifer F.
I had a absolute positive experience working with Ronnie Rania Alkofi at Ferguson in Tampa Florida. She directed me to everything I needed. I was clueless when I walked in the store. She was helpful, patient and a pleasure to work with. really got lucky to have her experience behind me. Thank you so much Ronnie Rania Alkofi
-
January 2023 by Maria Avellan
Every time we visit Ferguson to order something we get the best service.Maria Avellan
-
December 2022 by Thomas W.
Subj: Ronnie (Rania) Alkofi; Showroom Customer Service Representative I wish to start by saying this young lady was very helpful and not like the staff at Ferguson Winter Haven, FL (side note do not do any business with this location). We had already spent time at the Winter Haven FL location the person there was not helpful and made a negative comment about us going to see if Tampa location can provide the assistance we needed. Thus, that Saturday we drove into the Tampa location already geared for a negative experience. We started walking around the show room and this young lady (Ronnie) came up to us and started talking about what we are seeking. Several hours later we had ordered everything and spoke about additional future needs. Ronnie kept in touch with us during the entire process from ordering to delivery. She had even called to check on everything after it was delivered, went above and beyond. Then we had another need not related to the original needs and was able to get the best price and expedited delivery. I am truly impressed with her and felt she saved a several thousand dollar deal that Winter Haven FL location lost. Thomas and Narges Weybright
-
November 2022 by Remo O.
Ronnie is the most helpful , patient, polite and understanding customer service representative that any customer could ask for. She walked us through every step of our bathroom renovation. Her knowledge of the products is exceptional. We had hired a designer which was a waste of money, because Ronnie ultimately assisted us with every decision for our bathroom. Ferguson has one wonderful employee and we will definitely go to Ronnie again for the other bathroom renovation.
-
November 2022 by Melody White
While building a home we have been frequenting Ferguson on Willow and it seem that there is never enough staff. My husband and I both work business hours thus we go in the evening or on weekends. At these times there is bare-bones staff and they are always busy with other patrons. Yes, I am aware we could make an appointment but when building a home you need to frequent the stores you are choosing to purchase from thus making it difficult to have appointments. Ferguson’s prides themselves on selling Luxury items however, I never seem to run into the staffing issues at my local boutiques or Nordstrom who also so luxury items.
-
November 2022 by Bonnie F.
Ronnie is an amazing employee that works very professionally with knowledge, kindness and patience with those of us who don't have experience in this area of remodeling! we completely put our trust in her and she was correct in all the decisions
