-
January 2024 by Matt C.
Received a flu shot in early Jan at this location and was told over and over it was FREE. Then i receive a bill from my insurance company for $85. Complete bait and switch. Spent 3hrs on phone with customer service and they refused to waive the charge and went as far to say "we don't care if you stay our customer as we have more than enough customers". Needless to say I will never step foot in a CVS again after that comment. Was a customer since early 1990's. Avoid this location at all costs
-
October 2023 by Claire K.
I have a love hate relationship with this place. IDK what the deal is with the sheer volume of pharmacy demand, but I feel bad for this part of the store. They are constantly slammed. It's the kind of location that you have to strategize getting in and out of, when to go, etx & the pharmacy closes for about an hour around lunchtime so they can eat and take a break. I think the hours are 12:30-1:30p
-
August 2023 by Jacquie W.
Do not use this pharmacy!! I picked up my prescription on July 22 for 60 pills (30 day supply). When I got home, I opened the bag and realized there were only 30 pills in the bottle. I immediately went back to CVS and spoke to the pharmacy manager. They noticed that all of the safe guards hadn't been followed (the pill count wasn't circled on the order form). She spoke to the pharmacist who says they remember counting 60, so she checked the cameras...except that the placement of the cameras doesn't capture where they actually count the pills. She then said that she'd have to open an investigation, but would call my Doctor for another refill. 30 days and several voicemails later and I haven't heard a word. My doctor said they were never contacted for a refill. So now, I've run out of my prescription, while I already paid for the full 60 and can't even get someone to call me back. I have submitted a complaint through Florida Health Consumer Services.
-
August 2023 by Rene' M.
MEDICATION MISLABELED - I was given two bottles with the same labels but different pills inside. This not only delayed me getting my post-op meds, but COULD have been a very dangerous mistake if I hadn't caught it myself before taking any of them. I had to return to the pharmacy the next day to get them to straighten it out and thpharmacist acted like it was no big deal. Horrible.
-
August 2023 by Brenna P.
I have no clue why this CVS has so many bad reviews. They are always so nice, helpful and get my prescriptions in same day. 10/10
-
May 2023 by Kia M.
The service is ALWAYS AWFUL! Now they just let every call go to voicemail because they're so "busy" I called 5 separate times to speak to a pharmacist about a medication and was never able to get through. Awful service. Seriously, do better. Rehire everyone. Answer your phones.
-
March 2023 by sam m
Had an amazing summer and took awesome pictures on a little disposable camera, they lost them. I called every week and for 8 MONTHS they couldn't just admit that they lost the photos I was so excited for. Super bummed and the staff were very aloof and responses every time were "Ummm... Uhhhh... I don't know." Yikes!!
-
March 2023 by Bailey Johnson
Love the night crew. The people during the day are not nice.
-
January 2023 by CR B.
Pharmacy personnel so rude, then again, it sucks over at Walgreens too. Dirty store, if it wasn't for the convenient location I'd go elsewhere.
-
January 2023 by Alexandra C.
I got a text saying my prescription was ready with a link. I clicked the link and got a 404 not found page. So I called the pharmacy and the person who answered said they would deliver my prescription today. A few hours later I went to check and this person never changed the order to delivery'. I called back and after being on hold for 25 minutes never spoke to a person. They are understaffed and every time I go in person I wait like 40 min and these are during the workday so I can't even imagine weeknights and weekends. This is clearly a corporate problem because they need more employees. I will be transferring my prescriptions to a different pharmacy now that I have had 2 or 3 of these similar terrible experiences.
-
August 2022 by Andrew H.
This CVS has always been a great pharmacy filled with hard workers and friendly staff. Love coming here.
-
December 2021 by Cassandra M.
I came in for a few things and when i went to checkout the self check out line was quite long. Two young girls in the front with someone else walking the floor. They refused to check me out at the register. Didn't even look at me just said self check out is open then continued in with their conversation. The evening of 12/12 Disgusting people.
-
December 2021 by Tyler N.
If I could give this pharmacy negative stars I would. Every single time I need a prescription there is some kind of struggle. Today I went to pick up an antibiotic. No one else in the drive thru. A single customer inside. It takes a full 30 minutes to get any kind of service. Consistently the worst pharmacy I have ever been to. Let me assure you that the pharmacists are great. They are helpful and knowledgeable. It's unfortunate that the negligence of the rest of the staff well outweighs their excellence.
-
November 2021 by J G.
This place is a MESS!!! The people out the drive through are so slow, no knowledgeable, rude and beyond lazy.
-
November 2021 by Jennifer M.
We were staying in SoHo for the weekend and decided to pop in to CVS while we were on our walk around the area. The store is very big, with a large variety of items. The back 2/3 of the store are clean, organized and very nice. The front 1/3....is chaotic. I'm not sure if it's from the weird layout of the registers, the bustle of a lot of people in a small area, or the products being placed more closely, like smaller aisles. I suspect it was all of these factors working together to make me feel overwhelmed and off. We were able to find everything we needed and the woman at the check out was very nice and polite. But the self checkout area was so nearby and full of people it just all felt very crammed in. If you need something, you'll probably find it, but you'll be excited to get back outside after the chaos of the front area.