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January 2025 by pamela m
Yesterday I visited the Optical department of Costco Westchase to have my prescription glasses adjusted. After a year of multiple attempts to adjust my frames Eduardo nailed it! Thank you Eduardo for taking your time and doing an excellent job.
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December 2024 by Len Mortensen
People are great.
Website says "Costco Optical now accepts most vision insurance plans." NOT true and somewhat misleading. Mine only takes UnitedHealth because they are independent conrtractors and choose what they want to accept. A real let down.
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August 2024 by Julie Nguyen
The lady at the vision department served 0 customer service. I wanted to tried a pair of glasses and she asked “ do you see the price?”
Gave me the pair of glasses to try on and she just walked away, never get back to me to ask if I like them, or want to try another one, or even to take that pair of glasses back. I just put that pair back on the counter, did not want to try another pair.
It’s Westchase, why did she think I couldn’t afford $449 glasses?
Racism is real.
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August 2024 by Carly Edwards
Poor experience here, so writing this in hopes to save someone else the time. Went here for a standard pair for prescription lenses. Tried them on at pick up, the vision was so skewed unless I was looking directly straight through the lenses... so if my eyes looked even a tiny bit to the side or up or down, it was blurry and instantly gave me a headache. I asked a few questions to figure out why... they could not answer them, gave me every excuse in the book, and were upset / insulted that I inquired. Ultimately, returned the lenses and am going elsewhere.
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May 2024 by Honest Trumps
Optician Ken was a delightful person to work with. Always smiling and so professional and kind. He helped my 5 year old son get fitted for glasses and it was a pleasant experience. Thank you.
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May 2024 by Alex Hill
I never leave reviews but the two girls that handled my eye exam today were so rude and apathetic. That was such a weird experience & felt so rushed like they were just pushing me out the door. I had a couple questions about what they were doing and they were both acting like it was so weird that I was asking questions? it was weird. Maybe they were just having a bad day or something but I will not come back here
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February 2024 by Rolfe E.
Fantastic business model and employees that are happy, helpful and fun. In addition they offer great values easily displayed.
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January 2024 by Lex Z.
My husband & I were at Costco located at 8712 W. Linebaugh Ave., Tampa, FL 33625. We each have our own Executive Membership and have been loyal members of Costco since they opened their doors in Tampa. We were there on the weekend and naturally the store was crazy busy, however with the floor layout the traffic of people flows pretty smoothly. I love Costco because you can watch your Costco TV, wearing Costco Kirkland underwear and eat Costco Kirkland ice cream all at the same time! I enjoy the Costco shopping experience checking out their new products and routinely buying my favorite products as well. This store is very well stocked, exceptionally clean and overall the majority of their employees provide great customer service. Unfortunately when we were there over the weekend it was an unpleasant experience. There were two very long lines which is expected at the self check out lanes on weekends. As we were waiting in line a Costco employee asked for our Costco membership cards which we graciously showed him each of our cards with no problem & he thanked us. The issue was when my husband and I got up to the self check out register. I scanned my Costco card first and started scanning my items. A Costco employee, who was a large sized black male named Jewel, rudely came up from behind my husband and I which startled me, he grabbed the hand held scanner and started scanning are large items without our consent. I said "please stop because my husband and I are using two separate cards?" He gave me this dirty look and continued scanning more items and nastily said then get in back of the long line in the other lane, because this lane you can only use one card!" I told him their is no sign stating that and we have been doing this since this store opened, in addition while we were standing in line, the employee checked both our cards and did not tell us to change lanes. Jewel did not want to hear it and starting making condescending remarks about this is how it is now and just plain racist & mean spirited. My husband thought Jewel was a female, I thought it was a male because he had a male voice, male looking body and demeanor. Jewel needs serious training on boundaries and customer service. Nevertheless, I did not appreciate being treated poorly and it could have been handle in a more professional manner. There is no reason to be rude and nasty to loyal customers. As we exited the store, their were no decent boxes to load our over $200.00 worth of groceries and as we were walking closer towards the exit door there was a long line for the heavily armed employee with his highlighter to cross out our receipt (lol). What has happened to Costco's Mission to QUALITY customer service and taking care of their members? This Costco shopping experience was condescending, insulting and down right offensive. I miss the good old days when the Costco shopping experience use to be crazy, chaotic & exhausting in a fun way! :)
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January 2024 by Karla C.
Horrible customer service lady at the self checkout had a horrible attitude with me for no reason and called a supervisor and dismissed me when i was asking her simple question.
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November 2023 by Gregory L.
So I brought my wife's car in to get new tires put on it. I arrived at 10:20 with an appointment at 10:30 at 11:10 a.m. the vehicle was not even in the the garage yet they left it in the parking lot. Then when I question about it I got interrupted and then as I'm standing there while he's complaining about me he and another employee started saying that I had some sort of attitude when all I did was ask a question. I was treated with such disrespect I will never have my family come here again
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July 2023 by Vonny W.
This place was PACKED. Wall to wall people. But in spite of that things seem to flow pretty smoothly. Lines moved quickly and store was stocked well. I haven't had a membership in 12 years since I don't live close to Costco anymore but even the membership desk didn't have a wait. The price of meat was a great price.
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July 2023 by Jonathan Raymond-Lezman
Cindy is very rude. I will update and see if my new glasses work, but she has terrible customer service.
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June 2023 by Anna E.
The staff here are super friendly and helpful! The parking here always feels less crowded than the Costco in Wesley Chapel. They have tons of gluten free choices here, including Jalapeño Chomp Sticks (10/10 would recommend!) and Boom Chicka Pop kettle corn (so good!!!) They even have Alba Bontanica sunscreen that is certified gluten free. I always come to this Costco over the Wesley Chapel location if I'm on this side of town!
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June 2023 by Amelia Welch
Dr. Armitage and Angela were wonderful. My contacts and glasses exams were thorough and pleasant. They answered all of my questions.
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April 2023 by Tia B
Less than helpful.
