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March 2024 by Taylor Koper
Terrible! Bright now is the worst. Super unorganized. Been needing my wisdom teeth out, but office says the surgeon won’t answer their calls/texts so they won’t schedule anyone. This is ridiculous. I don’t want to have to find a new dentist and get the referral and then pay the stupid consult fee. I can’t wait much longer. What a sad world we live in. I pay for insurance but still can’t get my teeth worked on. What a joke this company is. Yes, all locations. Would not recommend to anyone!!!!
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March 2024 by ReRuns813
Over the last year or so this office has gotten new people throughout, except for the actual dentist. The service has decline rapidly and the new employees seem like they are not interested in helping more than they have to. Do yourself a favor and call first, if they sound pissed off or aggravated I'd go somewhere else and save yourself the hassel.
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March 2024 by Kouzx Fx
Very good service, I was about to undergo several treatments but unfortunately there is no one who speaks Spanish to schedule the appointment and to give me my insurance information.
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December 2023 by Araceli Delaguila
Just went for an appointment. They told me my insurance is inactive. I asked them if I can use their phone, so I can make a call. They don't even care. They told me I can not use their phone and they didn't even try to call my insurance to help a customer. I feel that I don't want to be service with a team that doesn't care about or show some effort to help their customers.
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December 2023 by Denise Dnalove
The EMT who put my Iv was so sweet through out the whole process . It was a wait but the provider was worth it . He Very caring! everyone was amazing I even had small talk with the manager thank you ?
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November 2023 by rosalind jones
Everyone at Bright now is very kind hearted. They will take care all of their patients needs. I like that if there is something that the patient does not understand they will take time to explain it until you understand. I will recommend them to everyone I know.Rosalind
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November 2023 by Vanessa Montgomery
The whole process was easy the only disadvantage was that I live in Brandon and I had to drive to Citrus Park Mall to get the oral surgeryEveryone was very nice and sweet natured I would highly recommend especially the oral surgeon
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October 2023 by Linda Treuhaft
The dentist was great, however, 20 minute wait before I got to room, then another 15 minute wait once I was in there. Also, assistant who brought me into room just disappeared, only came back after dentist was already working with me.
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October 2023 by Lorraine Nelson
Amazing! Staff is always on top of their game and very sweet! No complaints what so ever. Thank you all!
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October 2023 by Joey Gann
Id rate zero if I could. All around ended terrible and did nothing to make it right or be understanding whatsoever and still had the audacity to harass me by sending me a completely unwarranted offensive letter to my house acting like they care when they clearly did not. I had been completely insulted by almost everyone there and would never go back. They will leave you stuck with a crown so theres that too save yourself the time and go somewhere else.
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August 2023 by Justin Sims Sr.
First time there and I was totally amazed at the office and everything is nice, clean and bright. The staff was very friendly and helpful, also made me feel comfortable.
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August 2023 by Jen Sieper
Appointment was for a routine cleaning for my daughter. To begin with, the appointment was rescheduled/postponed by their office and then for the rescheduled appointment, my daughter was there for over an hour and a half with almost nothing accomplished (and this is for an 8:40 am appointment! How far behind can you be first thing in the morning?) She ended up having to leave for work before the cleaning was even started and now has to make time for yet another visit. Very unprofessional and quite discourteous of their patients' time.
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August 2023 by Baiaman Gapparov
Very disappointed. I called the office today and one representative responded. She was so rude and even answering my questions she just turned off the phone. I don’t know how they running this business? I never had this kind of representative.
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August 2023 by Ibia Ortiz
My mother was treated courteously and with respect.Dr. Jimenez, very professional and understanding. Thanks
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July 2023 by S T.
Dental appt for 2 teeth extraction on 6/30 scheduled. Couldn't do because of insurance problem. Rescheduled 7/21, today. Called 7/14/23 and had to leave a message for them to resubmit to insurance for pre-approval, asked to be called back to confirm it was done. No call back. Today, 2 hours before extraction, I call to verify all is set. Of course last pre-approval was done on 7/6. The office failed to follow my request of 7/14 both for a return call and to request a 2nd pre-approval. Now, we have to pay for the extractions because I am not rescheduling a 90 year old woman to be seen again. Also will have to wait for insurance to reimburse us. Oh, spent 20 minutes on hold waiting to even speak to someone. Terrible terrible customer service!!!! Kind to your face, but lousy phone etiquette.
