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September 2024 by Teri Meriwether
A tree fell on my 2014 Camry. Carlos and his team did a great job in repairing damages. Carlos made the process very easy. From start to finish. Successfully dealing with my insurance company and delivering my car on the projected finish date. He kept me informed during the whole process. Very positive experience!
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September 2024 by efrem sanchez
Thank you, Brandon Collision for replacing my windshield and taking care of my Bronco while she slept over. Rachael made a complicated issue much better and kept me informed along the way. I appreciate your help Rachael!
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August 2024 by Jessica Rinaldi
Unfortunately, this is the second time we had an accident. Fortunately, this is the second time we used a Brandon Collision! The first time the insurance company sent us to them and they did an amazing job, having the truck ready even earlier than the initial estimated date. The second time we asked the insurance company if Brandon Collision was in the network after trying three other ship repairs that the insurance offered. Brandon Collision was in our insurance network and once again, had our truck ready to pick up even earlier than the initial estimated date, which was 1 week from the drop off date while the other three places said that it will take no less than three weeks! The service is amazing, the people are great, you talk to real people, no computers, and they have the paperwork ready for you making the experience the most smooth one you can ask for. I recommended this place to all my family and friends, and believe me, I never recommend places unless I’m 100% satisfied. Brandon Collision is definitely the best place to have your car/truck taken care of!
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August 2024 by Holly Myers
Chad was helping me out while my car was getting fixed, and he was absolutely wonderful!! Was very informative and communicative every step of the way, made the process easy peasy for me :)
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August 2024 by Robert Settles
Huge shop and capabilities. Great people work there!
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July 2024 by Peyton Cohen
Chad was very patient and knowledgeable with getting me a new OEM windshield installed. If you need something from Brandon Collision ask for Chad!!
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July 2024 by Josh Slacker
I've been to several Ford dealers over the last 30 yrs and Brandon Collision is by far the best. Karen is literally never off of her game. The other service writers are attentive and never seem to be bothered by me stopping by to discuss an issue with my truck. I'm a customer for life!
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June 2024 by tom c_9
They create a train wreck atmosphere here. from bad Collison services to lousy enterprise car rental experience. Watch your wallet and back in there. Enterprise has a car jockey from New York who pretends to be the ceo of enterprise. U know, like undercover boss. In this case, his bullying New York accent isn't warranted.
Avoid the double accident combination here. I recommend nu finish just around the corner.
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April 2024 by Anthony Maresca
Briana the receptionist was wonderful to deal with and went above and beyond. Adam is great to deal with. I highly recommend them to get your vehicle damage repaired.
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April 2024 by uneeek4u
Had a great experience purchasing my vehicle by JC through Mr Levine in 2017. I was sideswiped so I thought it'd be a great idea to take it back to Brandon Ford Collision Center cuz they would do a great job and give me great service. The job done was okay, was also not cleaned up well and customer service was terrible never received a single call from the Collision Center stating the progress of the vehicle. If I hadn't have called them would never have heard anything from them. The only person that actually kept me updated was the Enterprise Personnel because of my rental through my insurance company. When picking up my vehicle they were waiting on hubcaps that they ordered online for my vehicle and charging my insurance stating they would be come within 4-5 days. It's been over a month still have heard nothing. When I call to check if they had
come in the adjuster wouldn't even speak to me told the receptionist she'd call me when they came in. I had ordered my own not knowing they were going to order them to the insurance and receive them within 5 days. So probably because they saw that I already had some they didn't end up getting them but then they shouldn't have charged the insurance for them either. Overall bad for me
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March 2024 by Sharon Dyal
Accident 12/27/23, still do not have my vehicle back! I realize the holidays come into the repair service. My big concern is the lack of communication. I received an email shortly after vehicle was dropped off, However, I received no follow up unless I went in or called. I spoke with Carlos (manager) about my concerns on March11, I also explained my circumstances and asked if the company could provide assistance with payment for rental, have not received a response. I am not very happy right now. I was referred by my insurance company to go to Brandon Collision, wish I could have taken my vehicle elsewhere. Called March 15 about status, I was told hopefully next week, at this point I am just frustrated.
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March 2024 by Rachel Davis
RUN as far away as you can! I was given an estimate stating repairs would take 6 days. Over 2 months later I finally got my car back. Absolutely no communication from Adam who was assigned to my case. Only heard from him once when I first called for updates. All other calls and voicemails were left unanswered. No communication whatsoever. Once I got on my insurance company to reach out, magically there was a “temporary fix” that could be done and then all of a sudden the needed part that was “back ordered” arrived. Unprofessional business that I would recommend to no one.
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March 2024 by Brianna Hand
Truly can't say enough great things about this business. Chad, who was my repair advisor, was wonderful. Always took the time to keep me updated on the status of my vehicles repairs and approximate times it would be finished. Chad is such a kind individual who really is on your side during a difficult and inconvenient time. My car looks like it is brand new. Brandon collision and Chad are wonderful!
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March 2024 by Ayanna C
The team at Brandon Collision is next level! I really appreciate the excellent customer service I received and my vehicle's flawless repair. They truly pay attention to detail and kept me informed the entire process. Everyone was so knowledgeable and kind, but I would like to specially thank Carlos. His love for his work and people is outstanding. I will definitely be recommending Brandon Collision to my family and friends. Thanks again!
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March 2024 by SCALPOUTDOORS
They had my truck for two months for a frame inspection for damage to my tow hitch. The insurance company gave them authorization to do a full inspection... when the vehicle was returned the damaged area was never inspected!!! I WAS LIED TO BY SANDY saying that insurance did not give them authorization and i confirmed with my ins. That this was not the truth. They rushed my vehicle out the door after they offered a complementary recall fix and said that was finished. It was not. Brandon ford confirmed they did not complete that job. I took it to joe hudson repair and they did an amazing job returned the truck in 2 days what took brandon collision 2 full months 12-26 -> 2/26... terrible experience the staff uses kindness and lies to cover up the terrible work ethics and business practices. DONT GO HERE FOR ANY REASON!
