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July 2024 by Ca Ko
Buyers beware...you are paying significantly higher prices at the Waters store than the Clearwater store. We were purchasing a patio set at Clearwater and the one they had was slightly damaged. We were told the Waters store had two. We called the Waters store and they confirmed they did, in fact, have two of these sets. Both stores were offering an $800 manufacturer clip-less coupon. HOWEVER, the Waters store had the original "Member Price" listed as $500 HIGHER than the original "Member Price" listed at the Clearwater store. So the manager told us each BJs can price items as they see fit, there is no uniformity and no cross-club price matching. Basically, if you're in an area where people have more money to spend, the store will mark your items up. In this case, the $500 difference represented a 25% markup. That's huge! And they make no apologies for it. Take it or leave it. Wow...just, wow. We bought the much cheaper albeit slightly damaged product in Clearwater but we'll never buy any big ticket items from BJs again without calling each club within a 100 mile radius to check their prices. How can you sell the identical item to customers less than 15 miles away for $500 more? May not be illegal but it's definitely immoral.
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July 2024 by Dudane Anderson
Terrible experience. I was told by one of the managers that they do not want my business as a customer. The manager at the time forced me to leave the property while trespassing me. Terrible business they running. If you have any other options of stores to shop at, please pick that grocery store instead of bjs.
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July 2024 by Matt Jones
I don't know why people are complaining about the workers. I have never experienced anything but helpful and friendly workers. Maybe the customers that are complaining should look in the mirror and see if they are causing their own problems. They may need an attitude adjustment. That being said, I do wish this BJs was a little larger and had a gas station, but, oh, well.
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July 2024 by Mark Vest
For the most part prices here are not much cheaper than Walmart on most items. Wasn't impressed. Costco has better prices
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May 2024 by Princesa Mystic
Great place. However Janet is rude. She needs politeness training
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March 2024 by steve s
I enjoy the good prices and selection. What sucks is the store refuses to have enough cashiers. 1 cashier everytime i go, and half the self checkouts are usually off. Or just waiting for the employee thats supposed to watch incompetent customers.
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March 2024 by I NF
I had the pleasure of interacting with a truly exceptional salesman/customer service respresentative Chris M. at BJ's Grocery Store W Wster Ave. Tampa. From the moment I approached the counter, his friendly demeanor and genuine willingness to assist me made my shopping experience a delight.Their extensive product knowledge and the BJ’s app knowledge and willingness to go above and beyond to help me find exactly what I was looking for, were truly impressive. Not only did he provide excellent customer service, but he also took the time to offer helpful suggestions and recommendations, making my shopping trip more efficient and enjoyable.Their positive attitude and professionalism created a welcoming and personalized experience that exceeded my expectations. I left the store feeling satisfied and grateful for the outstanding service I received. This individual is a true asset to BJ's Grocery Store and I look forward to returning and being assisted by them again in the future!
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February 2024 by Lali Smile
I really enjoy shopping here. The store is always well kept, has great inventory, is organized and they have very friendly staff. I want to give special mention to Joel for helping me find some products and help me use the app to find coupons. He was very friendly, attentive and knowledgeable. I also want to mention Brian and Randy for their great customer service. I saw Randy offer to help load heavy items to a lady's car; that was very nice of him.
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January 2024 by Isaiah Bisono
Walked into the liqour store this evening for my weekend drink, employee named edgar was exceptionally welcoming and nice. Greets everyone who comes in with a smile HANDS DOWN AMAZING CUSTOMER SERVICE!!! Drinks were great priced as well!!
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January 2024 by T L
I went to the liquor store here for some boxes. Renee at the desk was exceptionally welcoming and greeted every customer who came in. I had just been to Costco liquor and another store and the reception was poor at both places. Renee was genuine in his interactions with each customer. He truly understands customer service! I wish we had more like him everywhere.
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December 2023 by Giannina Alfaro
Good offers..
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December 2023 by zahraa fawzi
Yesterday was my very first time shopping at bjs ,I was looking for a specific item ,when I asked for help there were four people helping me out ,they searched the entire store for meI really appreciate everyone who helped me and Thank you for the great shopping experience ?
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December 2023 by Richard Horne
This place is much better than Costco. You can actually order ahead and pick up your order. The value on the products is the same if not better. They have an app that you can clip coupons in before you show and if you have them clipped in the app they automatically apply when they scan your card in store. The tire center alone will save you enough money to pay for the membership. It's only like $50 for the year and they run specials throughout the year where you can get the membership for as low as $20 and that will pay for itself if you shop their one time. The deli and bakery items are really awesome too. They can really save you some money . If you're running a small business or use anything in bulk you're foolish not to shop here. I strongly suggest you get a membership.
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October 2023 by Roger Guerra
I had my car’s tires replaced at their tire center. First of all, the person that did the replacement had no knowledge of the proper size of the tires and their placement. They are different size on the back from the front, but I showed him even though they have ordered the tires. After picking up the car, I noticed several scratches on the rims. I went back and talked to the store manager, Jeff, who explained to me that those were the glue they used to removed and replaced the tires. Granted, some of the glue were coming off. The person (employee) that replaced the tires showed up in the middle of our conversation (the store manger and I) and was very defensive and argumentative about his mistakes to the point that the manager had to remove him from our conversation. I told the manager that I would have the car detail and came back, and of the glue was the issue I would personally apologize to the employee and himself. After having the car detailed clean, there are noticeable scratches to 3 out of 4 rims in the car. I came back to the store to talk to the manager, Jeff, about but I was ignored and he never showed up to the front of the store where I waited for 30 min. This type of behavior md customer service is unacceptable I am canceling my membership. I will follow up legally with my options and advice everyone to stay away from this store and company. There are several and more qualified options such as Costco around Tampa Bay Area. I wish everyone good luck with this store but I’m definitely not coming back!
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October 2023 by jonathon elliott
Dear heaven this place is frustrating and the worst!This was the first time I have ever gone into a BJ's and the last. Costco and Sam's may have their issues but nothing like this!
