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March 2025 by Petr Philatov
Found everything what I was looking for. What else you need from BB?
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March 2025 by Paul Steijlen
I don’t usually leave bad reviews, but what happened this past week was unjust. I purchased a monitor for 699.99 (on sale) and I chose to have it delivered to my address. It was supposed to arrive the next week, but instead I a was notified that the delivery was “cancelled”. It’s been a week and I have still not received a refund. I was frustrated so I decided to call a representative, the representative stated that there was nothing they could do about it. Instead, I went to Best Buy and picked up the last remaining monitor in stock for 899.99 and was told that they could not match my old price. Best Buy, I think you are a good company, but why can’t my original price get matched for a product I paid for and didn’t receive. It is not my fault that the product was lost, so why do I have to pay for the $200 difference plus tax. Best Buy I want you to make this right and I will update my review once you do. I do not feel like going through the bad customer service to fix an issue that was not my fault. Thank you!
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March 2025 by Annette
We are sailors living full time in the Caribbean. We are very dependent on our electronics for accurate weather and navigational data. We do not travel back to the states but every 6 months or so. Back in July, my husband went to Best Buy to purchase a new iPad to use for Navionics as redundancy to our Garmin. He specifically sought out an associate to make sure he purchased the correct model with GPS as this is critical for the navigational accuracy. He specifically said, “I don’t care about anything else, I just need GPS.” The gal made her recommendation, he purchased the device and returned with it to the boat down in Grenada. Fast forward to November (end of hurricane season) when we are finally on the move to learn that the device he purchased IS NOT THE CORRECT ONE! The GPS only works when connected to WiFi which makes it useless for our needs. After doing some digging, we learned we need the one with cellular capability for accurate GPS.
What is the point of having associates make recommendations when they are clearly not knowledgeable enough to make these recommendations??
I am traveling home next week and hoping they will at least do a trade in or something since I’m sure they won’t honor a return at this point. I’ll update my review based on what happens.
Update: I was contacted by Best Buy in response to my review and was offered a trade in for the correct model. However, they did not have the correct model in stock at any location within 200 miles of Tampa. I asked if they could ship one to the Tampa store and hold it for me to make the trade. They could/would not. The only option was for me to order one at full price so that it would arrive in time for my trip home, then trade in the previous one and receive a store credit for a future purchase. No thanks! Went to the Apple store instead and traded it in for the one I needed on the spot. Not giving Best Buy any more of my business.
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March 2025 by KENNY JIMNO
The only good thing about Best Buy now days is you can. Physically look at products before you make a purchase. If Best Buy had more innovative products to create a buzz like in the olden days it could become what it once was.
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March 2025 by Elizabel Rodriguez
Very good service and very good products I loved it
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March 2025 by Juan Pablo Molina Rodríguez
Very well received for giving you great professionalism and excellent guidance to purchase the product, Thank you!!
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March 2025 by DRIVE TAMPA
Excellent service
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March 2025 by Jeremy G
Fast and reliable services, in and out in less than 10min.
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March 2025 by Mikayla Aleman
Rey was very nice and helpful in telling me all of the specifications of my ps5 to choose the right console. :)
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March 2025 by George Vogel
For me, I am always helped to make a good purchase. I prefer the experience of shopping and giving local people jobs in store. Best Buy is not a display room for purchases on A... At least for me
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March 2025 by Denise Countryman
Doesn't even look like the same store.
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March 2025 by Claudia Batista
We want to thank Denys very much for this attention and explanation , thank you very much for everything , he was very kind
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March 2025 by vicmar terrero
Very good quality of services and products
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March 2025 by A B
cancelled without reason after 4 hours
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March 2025 by Jessica Padron
My experience has 2 parts to it. The first was when I arrived at the store for the purchase of a washer and dryer unit with my grandfather and was assisted by Nate. He provided a five star customer service experience. He was amazing. He found a unit within the budget my grandfather wanted, set up the order, answered all of our questions and showed a lot of patience while servicing us. He gets 5 stars.
We were given a delivery date of 2/25/25 at the store.
The second part of this review has to do with Best Buy’s delivery and installation.
We were supposed to have our washer and dryer unit delivered and installed today.
Over the weekend I called 3 times. I canceled a haul away service as someone came to pick up our old units.
I also called to find out the delivery window. It stated from 7am to 7pm. I explained that my elderly grandfather had drs appointments and needs a walker to get around so we prefer someone is there with him to answer the door and handle anything the delivery and installation team may need. I asked them to please provide a shorter delivery window as I work and we need to Find someone to be here with him. I also provided a time period which would be most convenient after I was asked to.
Not once was I informed there was a delivery issue the 2 times I called over the weekend.
Well… we never received our unit. I was late to work waiting to see if it would be fulfilled. I clicked on the chat option online and was given a number to call.
Upon calling them and explaining my situation, I was transferred to another number.
The person that answered my phone call informed me they didn’t even have the unit in the warehouse.
He stated it is not set to arrive until possibly March 3rd and wanted me to schedule the install for March 1st.
I asked why I was not notified as my email was attached to the order due to my 93 yr old grandfather not using technology. He stated my email was not attached. When I asked him how that was the case when I received emails with the order number on them, he could not explain it.
He told me he attached my email to my grandfathers account now. (Nate did that when I was in the store while next to him).
I explained my email was attached to my personal Best Buy account already and if he sends links for me to click on via email, it takes me to my personal Best Buy account and not to my grandfathers so I cannot access anything they send. This was already a problem when I received one of the order email notifications and I already brought it up to whoever I spoke with over the weekend as well as attempted to let him know that as well.
He completely ignored my letting him know that information. He told me (quite rudely) that I will receive notifications since he attached my email while speaking over me when I was trying to explain what has been occurring when I attempt to click on any links they send me for this order. I cannot access my grandfathers account. It connects me to my account and the order was placed using his account so nothing gets resolved.
I then asked why an appointment would be made for a date prior to when they would potentially receive the unit. Never-mind that it’s already late and delayed and will take another week to arrive if it even comes on time…
I explained I work Saturday and cannot miss my job for a delivery that most likely will not occur based on this past experience and when he was told the units “may arrive” as he never guaranteed their arrival date.
He then asked me when after March 3rd I would like to receive the delivery. I told him I will be contacting them once I speak to my grandfather to find out if we will be continuing with the purchase or seeking a refund.
The only reason I provided stars was because of Nate and h
