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April 2024 by SagittariusCapricorn
ATMs steal your money.Edit: Also… my business card is constantly declined. Plenty of money and it never works. Waiting on hold now for 15 minutes at gas station pump waiting to get the lift off my card so I can operate my vehicle… of course no one available . Worst bank ever.
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April 2024 by Brian Degroat
First off I like to start with thanking you to everyone who took part in helping me with all my banking needs and taking the time to Answer all my questions. I have to say with being a little Patient it definitely paid off with getting the help I needed after going to Several other locations and not getting the help I needed and Treated like I was totally out of my mind I step in this location hoping I would get some help with all my problems I was dealing with I walk in with no Appointment and I wait for a few minutes and was seen by Senior Banker Mostafa salama and what a blessing that would be. meet over the next few weeks of meeting back and forth trying to get my Situation result and the hard work phone calls and hard work from Mrs Mostafa it totally paid off I got everything I need done and Result definitely a Wonderful and professional man to set down with and ask all the Questions needed to get my Business care of I have never met a more Patient Person thank you so very much Mrs Mostafa and God bless for anyone reading this if you have any problems plz definitely see him I know he well do everything he can to help you
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March 2024 by Karen
This location is absolutely terrible. No one answers the phone, if you leave a voicemail message they don't call you back. Getting ready to pull everything out and go to another bank. And dealing with Mostafa is useless.
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February 2024 by Katherin Hernandez
The worst, we whent there to add a person to my bank account and Monica the girl at the front she was talking to a person telling him that she cant help him and the guy was soo confused like why not im a bank member, she was like sir if you dont understand you can go to another bank im sorry, like thats sooooooo unprofessional, she told us the same, sorry i cant help we only have one banker you need to go to other bank or wait 30 minutes and we told her ok we wait, she said hooo no but today we cant help you with your problem, horrible experience please dont waist your time coming in here, she doesn’t want to work and will not help..
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February 2024 by Steph Toro
Customer service representatives are always working on something else but helping customers out. What's the point of having 3-4 employees other than the cashiers if they are never available! Slow service, short hours.
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January 2024 by John Smith
Absolute incompetence at all levels. I called customer service for help solving an issue. Customer service tells me I’ll need to go into a local branch to resolve this particular issue. I took my issue to a local branch. The first employee had no idea what I was talking about. I waited to speak to a second employee who told me I would have to call customer service to resolve the issue.I left and called customer service from the car. Guess what they said? I’d have to go into a local branch to resolve the issue. Completely clueless and useless employees from top to bottom.Good luck making an appointment to speak with an associate. You’ll need to wait at least a month. I have since closed my accounts with BoA.Absolutely would not recommend doing any sort of business with this bank.
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December 2023 by Glen Baisley
Great branch. Quick and painless unlike the location down the street by the LA fitness. Chris operates like a smooth, well oiled machine. If anyone deserves a promotion it’s that guy.
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September 2023 by Mukesh Patel
This place sucks. I have been a platinum premiere client of Bank of America for 30 years. All I needed was a simple letter that stated that I have a checking account at the bank. After waiting for 30 minutes, the bank associate told me that they don't have any letter like that. I needed the exact same letter fro First Citizens Bank, and they gave it to me in 10 minutes. If zero stars were a choice above, I would have picked that.
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August 2023 by Henry Para
1 teller at the end of the day. Their Friday hours are 10am to 4pm! Ridiculous. Looks like I'm going to find another bank after 20 years.About 7 people have been waiting at least 20 minutes
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June 2023 by nick pate
Worst service ever, no help , long wait times and no one has the right answers. Don’t bank here , go to any other bank , they don’t deserve the businessDoesn’t even deserve a 1 star …. And I have multiple personal and commercial accounts
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April 2023 by Ahmed Muhammad
Decent location and parking. Unfortunately their Spanish speakers require remedial training in English - especially comprehension skills.
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December 2022 by May May
Why do banks even exist? This bank has 3 outside atms none was working,just close the bank...I mean what is the point?
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September 2022 by Blooming Gardens
Chris Beachman: Thank you so much for your Job!!. Your excellent customer service, dedication, knowledge, experience, kindness make me to go back to you, Thanks for your assistance and Unique Job in this Location!!!!
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September 2022 by Chris Williams
Never go here. There is always one teller and 10-11 people in lineIt’s a jokeTime to find a new bank
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January 2022 by Chris Lee
This bank is trash. Returning items the same day money gets deposited, while also taking 3 days to deposit said money. Just screw people over as much as possible, right?
