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August 2024 by Melissa R.
I unfortunately bent my glasses. I've finally decided to go in to see if anyone can help me and this nice gentleman named Brandon helped me out. Was able to adjust them quickly and I even made an appointment for my yearly check up. I'd recommend anyone to Pearl vision and definitely must go in to talk to Brandon who's real down to earth but very professional and knowledgeable. One week later I take everything back! Won't be coming here. I don't have a problem with Brenden the manager because he was indeed professional, nice and patient. When I went today to my appointment just for an exam, I was greeted by the rudest receptionist (young girl, brown hair) who seemed irritated was going to pay $10 copay for a vision exam and $0 for contacts per my plan and the receptionist told me another amount that was circled on my benefits plan sheet. She told me I had to do a retinal screening and it was mandatory. I have never been told it was mandatory and she kept pointing to her dollar amount she circled on the page as if I was dumb and couldn't see it and I was like please can you check and the other girl there also said the same thing. They both made me feel as I was an inconvenience to them. I canceled my appointment and walked out. Then realized I didn't get their names so I call back and the rude young girl answers, I ask her for her name and she was hesitate and gave me a name of Aynna she placed me on hold while I was still talking and never told me she was putting me on hold. The other girl Stephanie picked up and told me her supervisor was Brenden and that he was going to tell me the same thing she said. Listen , I'm not upset about having to pay but when I'm being asked that in a nasty ass way, ya I have a problem. So you know what...I'll take my business elsewhere that do have nice and professional employees and pay them that whatever mandatory exam or money I gotta pay then to deal with that shit again. It's funny to see another review here saying how they're doing to train their staff and still they're rude. Hire people that actual want to work. Just saw this review that was almost me! Look: This place is a scam. Went in for an annual exam which is covered by insurance. They take you through a process which you think is just a normal eye exam covered by your insurance. When it comes time for payment - they inform you that actually they did a 'retina test' as well....and by the way, you owe us money for that. A complete scam. Just be an honest company. It's not that difficult....
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August 2024 by Don R.
So. I ordered eyeglasses and paid for them on July 21. Today is August 19, 29 days later. No word on where my glasses are. No response to two phone calls (both of which went straight to voicemail). Guess I'll have to go to the store for my update. Looks like Pearle Vision is a franchise operation. If that's the case, this franchise location is not where you want to shop.
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May 2024 by Juan Miranda Acevedo
Wonderful service and very professional team, thanks
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May 2024 by Kiannie Marie
Everyone was welcoming the moment I walked in. The exam was quick and efficient. All of my questions were answered. Dr. Hall was awesome and the ladies up front too! ☺️
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May 2024 by Katherine Farquharson
Always impeccable service with Dr. Lee. She is attentive , informative and engaging. You are person never a number with her. Her friendly demeanor and expertise makes you relaxed and confident that you are in good hands. She has gained a client for life !
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May 2024 by Pam Beaverson
Love Pearle
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May 2024 by Madelyn Rosario
Always a great experience
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May 2024 by Barbara Morales
On time no wait at all . Very friendly staff and doctor
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May 2024 by Patricia Massey
First time meeting Dr Li, very impressive. She was very thorough, knowledgeable, and friendly. She took the time to answer my questions and explain my issues and discuss my concerns. I’ve been looking for an optometrist to replace my retired dr of 30 plus years and I have found her.
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May 2024 by Katherine Candelaria
Dr. Lee and staff was amazing. Super sweet and patient. Definitely recommend
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April 2024 by Alan Nelson
The doctor and staff were very informative and answered all our questions. It was a great visit.
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April 2024 by Mary Vaughan
Great communication prior to annual eye exam with text and email reminders. Dr. Dixon took her time to go over exam results and recommendations.
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April 2024 by Dawn O
Everything was perfect. The staff is very attentive and the Optometrist was fantastic.
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April 2024 by Ernesto Vega
excellent customer service
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April 2024 by Higgins Theodore Hypolite
This was an excellent experience. They’re highly recommended
