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January 2024 by Roger Pitts
Nice and friendly staff
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January 2024 by Eduardo Castaneda
There were 3 people, I wanted an Apple tablet and neither did they want to understand me nor did I pick them up and I left, I saw a tmobile store, they served me in Spanish and I bought it
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November 2023 by Nevine Gendi
Worst customer service ever ... not recommended to deal with this storeThey don't know what they are doing!!!It took me 3 visits to cancel a wrong trade in that they did and still!Noncooperative in all means.
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November 2023 by Tiffani H.
Avoid at all cost! Fraud! 1. I spent a total of seven hours on one day two hours on another and three hours another day here because they didn't know what they were doing. 2. Eventually, I said never mind I got so frustrated that I just ended services completely and went to T-Mobile instead the same day I ended services with this location that I gave my personal information and Social Security, to multiple times over the span of three days. A fraudulent account was opened in my name by these guys. I returned the Apple Watch the next day however they kept the number/account open and proceeded to continue to make multiple charges and Bill month after month. I submitted a police report on these guys. AT&T seems to have no issue with their employees doing this on a regular basis. 3. During one of the three days I spent there a woman came in extremely upset, stating that they never returned her phone and opened an account in her name, and she has been getting billed. My family and I looked at her like she was crazy. However, now I understand and this seems to be a common occurrence at this location. I'm not saying AT&T is the worst service however, they are still billing me even knowing I have sent in a police report and that there was a fraudulent account opened in my name. But What I am saying is that these guys are criminals at the store.
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November 2023 by Sylvia S
Zay & the team were so kind, helpful & knowledgeable!
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October 2023 by Shawn L.
Came in today to trade our old iPhones in. James was a great help and we were finished and out the door quickly. Great service selection and value. We will certainly be back
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September 2023 by Alvin Santiago
Zay was great got a new zflip with him in less than a hr
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September 2023 by Maggie Dougherty
Do not purchase a phone from this store. I went to this store to trade in a phone, and they never credited me for the phone I turned in. I was told by several sales people that the phone that I turned in was never credited to my account, my phone was stolen by a sales clerk that has since been fired for stealing. The fired sales clerk also added 3 features to my account which I did not ask for or authorize. AT&T made good on the extra monthly charges, but the store has not made good on the trade in. Domenic, the Regional Manager, has promised me that he would fix this, but he has not, and now he will not return my calls.If you bought a phone at this store last summer, you need to check your bill. I was not the only victim of a stolen phone.
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September 2023 by Eazzy Moneyy400
Horrible customer service. Customer service reps were severely under trained lacked the energy and motivation to the basics of services for my phone ridiculous pricing would not recommend anybody come here
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July 2023 by Silvia Portero
The service is excellent,the seller is very well prepared and was very friendly. ,
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July 2023 by Alexis Drummonds
Shaun was very nice and patient with me while deciding on a new phone. We did have some technical difficulties through upgrading but Shaun and his team really did make me feel welcome and comfortable!
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June 2023 by Regina S.
Save yourself a trip and do not come to this location. I had a great experience in the beginning and then it just went downhill. There is no manager. Only 2 gentleman that work their and one only knows what he's doing somewhat. They messed up my whole plan and did not even apologize, gave excuses then hung up on me. Unprofessional and disrespectful. Not your typical at&t customer you're supposed to receive.
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May 2023 by Quintrel M
This store scams people. They do stuff just to boost their numbers. I came in the store just to check upgrade eligibility. I was in the for a max of 3 minutes. Minutes after leaving the store I received email and text thanking me for signing up for things and changes to my plan that I never signed up for. I contacted customer support and they had informed me that my account was on a 55+ plan and I had signed up for 25 dollar insurance plan that never asked for. I only 23 years old. The support team on the phone stated that the plan they put on my account was only for 55 years of age or older . They added something that was impossible for me to even have. They will make changes just to make their numbers look good. Customer support was able to revert the changes they made on my account. I really recommend never going to this store.
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October 2022 by Bonnie Thill
DO NOT GO HERE!! THE DO NOT KNOW WHAT THEY ARE DOING!!! In August I was sold a Phone mini13 and was told it was free with my trade in. I am being charged for the phone every month.Obviously I WAS LIED TO. It is not free. I have been to the store several times talking with the manager trying to solve the problem. They say they solved it and it NEVER HAPPENS!! DO NOT GO HERE!!
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October 2022 by Kristy T.
I needed a new iPhone quickly and it was July 4th with only 10 minutes before the store closing time. Even with the holiday and closing time very close, the AT&T team at this store took the time to help get me a new phone. I left feeling grateful!