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May 2024 by Nicole Henry
I called to check if they have an item in stock the manager a Jamaican lady said to me she is going paper work in the back office and it’s only her and another lady here!!! And she would have to get up and go look if they had it in stock I told her ok I will wait! She said ima wait till she done with her paper work before she does check!!! WOW!!! I am flabbergasted! Don’t be mad when robot doing ur job cus u can’t provide a lil customer service too lazy I guess to check! At least a robot will go check and damn well might greet u too!!! Bout wait till she done paperwork I am flabbergasted
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February 2024 by Mellisa Maraj
Wendy and her colleagues provides great service she’s a very polite and professional person. She’s been our pharmacist tech for years and has taken very good care of my family and I.
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February 2024 by Chantule Taylor
Placed an order online and paid, once I received the email to pick up the order I arrived at the correct location ready to pick up my order. The woman helping me was unable to locate the order within the system and said I placed it for pickup at the incorrect location(although I was able to show proof the address on the order was the correct Walgreens location for pickup. I asked for a refund and received such a nasty attitude from the manager who provided no assistance at all to try an accommodate a uncomfortable situation (since I paid for the order weeks in advance) and was simply told to repurchase my order and there was nothing he can do and walked off. The order was located and I was told "you should have placed a note stating the order was from corporate." I do not work for Walgreens nor was given an option to place a note for Walgreens workers to know how to locate an order placed within the system that has employed them to assist customers like myself. I believe the manager and associate were both in the wrong and could have handled the situation with a bit more common knowledge of how their photo operations work, as not all customers place the same orders each day and no customer should be treated unequally. Walgreens as a company you should teach your staff and supervisors at this location better customer service skills and etiquette because as a long time customer of placing online orders and picking them up with ease, even if an issue arrives, I'm highly disappointed with how this situation was handled with a simple order that was on the desk in front of them the entire time.
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February 2024 by Natalie Cassey
They need to hire managers that have actual customer service, ask the manager for help and she was rudely dismissive and did not offer any assistance
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February 2024 by Hillary Arzuza Bejarano
Today I went to buy two boxes to dye my hair and the truth is that it always takes me a while to choose because I like to mix different colors. While I was choosing colors, a tall, thin, black-haired woman named Margaret (an office manager, according to one of the employees) approaches me and tells me that I put something in my bag, implying that I was stealing, followed by saying that she had on video and that I look like one of them; besides saying that she had organized that display all morning and I was undoing and destroying everything, which is not true.I told her to call the police and I would be happy to wait for them because that was a tremendous accusation, as well as racist and stereotypical.You have the worst manager in the world, what was she referring to when she said "you look like one of them" It's not possible that because I took my time to choose she decided to accuse me of stealing! that's absurd! but I hope they have the same energy when they receive the respective lawsuit for racism and stereotyping of a person. She doesn't know how to treat customers and the worst thing is that she never showed her face again and of course she never called the police, because she has NO evidence of anything and it was just a stupid accusation, from an ignorant person.
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November 2023 by Shantaniece Wilson
Shannon put me on hold for 10 min & hung up. She couldn't answer my question cuz she was busy entertaining her child & bf. Worst service ever. Didn't even acknowledge me at check out. ?
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August 2023 by Lori Ekstein
I love an easy experience!!
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June 2023 by dustin danilov
It's Walgreens, nothing special here
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June 2023 by María Teresa Acevedo
I do not recommend it, they treated me very poorly, the lady with orange hair made me wait an hour, after that time we asked and this very rude lady threw the medications at me, which apparently had been ready for a long time.
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June 2023 by Manal P.
Helpful efficient pharmacists and fully stock store
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June 2023 by Pluggdinn (Pluggd)
At the drive thru window at the pharmacy, keeps on telling me welcome to Walgreens and not paying me.
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June 2023 by Alejandra Palacios
I went to the pharmacy 3914 W Commercial to pick up my medications, there were several people before me and it made me want to go to the bathroom and the store employees denied me access to the bathroom, it is outrageous that the cashier said: "you can pick up the medicines now if you can bear it" I have to urinate while waiting, it's outrageous, they denied me to speak with the office manager too.
I don't know what kind of people they deal with but they need to improve customer service.
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May 2023 by JC
Wendy is the best pharmacy employee I've ever encountered. She's always polite and helpful and I know it can't be an easy job. And this might sound like a small thing but just recognizes and remembers me before I even give her my name. Something so small means alot to people. She no doubt deserves a raise or a bonus.
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April 2023 by JayyCal
Wendy is the best pharmacy employee I've ever encountered. She's always polite and helpful and I know it can't be an easy job. And this might sound like a small thing but just recognizes and remembers me before I even give her my name. Something so small means alot to people. She no doubt deserves a raise or a bonus.
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April 2023 by L D
I called earlier today and put in delivery for my medication. Got confirmation it would be delivered today and it wasn't.I called pharmacy to see what was going on and he was so rude saying it was too late that it would be delivered tomorrow.Not sure why, all they do is call Door Dash.I asked him when it would be delivered and he gave me 3 different times, 11am then he said 12, then between 1 pm and 5pm.I asked him why it couldn't be delivered in morning and he hung up on me.I then called customer service who said she would put in complaint to upper management. I asked her couldn't she call him and find out what was going on ? She put me on hold then disconnected me. After reading all the bad reviews Iit appears upper management doesn't do anything.
