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February 2024 by Barbie Ellen D.
Over due for an update, and here it goes...I returned to Pep Boys in Tamarac, and Jamar is now the Manager in charge. I now have a 2019 Honda Civic, and I brought it in for servicing for what I thought was just an oil change and brake fluid flush. The technicians at this Pep Boys have been there for many years and when they inspect a car, they check for everything. They are even willing to show you on your car, that the recommendations are really needed. One of the things I actually needed was a serpentine belt, and while they worked on other things, they sent someone to pick it up that day, and replaced it. I may have had to wait there a bit longer than expected, and my bill may have been higher than expected, but I was discounted, appropriately. I also opened a Pep Boys Credit Card and was approved immediately, with no interest for a year. I know I will pay it off before a year, and with that said I will now be driving with Peace of Mind, knowing my car is in great shape. More importantly, when I am driving my car, I do notice a big difference in how the car functions and drives so smoothly. Jamar and all of your wonderful technicians, I want to shout out a great big Thank you, for a job well done! I definitely will be returning to your repair shop, as needed!
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January 2024 by Tasha Louis-Jean
Service contacts was easy to deal with.
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January 2024 by Kenique Da Boss E.
Nobody around had the size tires I needed for my truck but the guys over at Pep boys got them for me they were shipped and delivered within 2 days and they got me back on the road. Great service the guys were very helpful!
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January 2024 by Igor L.
You guys deserve minus (-) 1 star. Yesterday came with nail on my tire. 4 guys were chilling at the front desk and they look at me first from top to bottom, and when I asked to fix my tire, a big guy asked in the middle or outside, it almost in the middle, rubbed his palms and said, you need the new tire, we can't do nothing! I have almost new radial tires. I'm not stupid and I know that it can be fixed without tire replacement. They just want to rip more money off their customers. Of course I left them and went another tire shop. So I went to Mavis tire and friendly manager got my keys, lift my car with care and fixed tire without extra questions, without extra $$$ as Pepboys try to get - it calls scam your customer! I do not recommend this location. Maybe other Pepboys store better.
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January 2024 by RudeGyalz Entertainment
Honestly can say they've gotten better and as a monthly returning customer I'm glad
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January 2024 by Sohle Henry
I came in to get an inspection on a vehicle I wanted to buy. As a woman buying a used car its intimidating, but I really appreciate the professional opinion and amazing customer service I got at this store. Kudos to the manager and his team!
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January 2024 by Angela Green
I have been taking my cars to this location for regular maintenance for years! Everyone has always been super nice and super accommodating, but today was an experience that makes me never want to come back. The girl who checked in my car didn’t discuss any of the deals that were going on or discounts I could get after being a customer for as many years as I have been. And the price of the oil change was the highest I’ve ever seen it, which was alarming. I went online myself later and found, the discount Coupon and used it. She acted like she wasn’t surprised at checkout like she knew that was the special going on but just didn’t want to offer it to me. Which has never happened at this location!!!!Secondly, I get in my car she did not hand me wheel lock for my tires, so I had to search through my car and found it in my glove box, not handed and returned to me like usual.And lastly, but possibly the most aggravating was I waited for 2 1/2 hours I do not know when my car was actually done, because the mechanics in the back had put the file upfront for her, but she was too busy scrolling on her phone to recognize that my car was finished! So I’m not sure how long I sat there while my car was done Because of her not paying attention to her job. I ended up late for my afternoon meetings and left, incredibly flustered.Its disappointing because the manager I’m familiar with is very nice and I’ve always had a good experience here! I’ve continued to bring my cars here even know that I’ve moved to the hollywood area. Kind of makes me not want to come back….
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November 2023 by Jackie Nicholson
I made an appointment online. Showed up for the appointment. There was a relaxing place to sit, and work on my phone. Coffee machine for my use. Did need to pay $8.00 over what was quoted on line, but they explain any overages that may occur on line and in person. No up sell! Drove out in time for my next appointment. Very Satisfied.
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November 2023 by Tech Focused
No stars. Horrible experience. If all they can do is change tires/oil then say so. They had my car, physically for a week. Couldn't figure out the problem. Only focused on one{same scenario}. First day, was sent a OBD report, all seemed ok. Wanted to keep overnight. I called Tues/Wed, was told same thing. They never called me. Still working on it but, still focused only on one scenario. I didn't call Thur or Fri and neither did they. In fact, they never called with updates. I contacted their customer relations, Victor F replied. I was told would go to their Field Leadership Team. I contacted again, was told same thing. Finally shop called after a week. Still no resolution, still focused on same scenario. Clueless. They're not sorry for a bad experience.'"
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October 2023 by George A.
The instrument cluster in my 2003 Ford Focus died, so I got one on eBay. I called my local Pep Boys where I'd been taking my car for service for the past five years and asked how much it would cost to install the "new" one. He said he looked it up and it would be a 5 hour job and cost $800.00. I watched a YouTube video on replacing it and sure enough it was a 15 minute job, so after replacing it myself, I took the old one there and said I'd received this replacement from eBay and again asked how much to install it. This time he said it would be a 10 hour job @ $130.00 / hour. That's when I told him this was the old one and I'd replace it in 15 minutes and why should I ever trust Pep Boys with my car again.
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October 2023 by CJ LOVE Diary
I took my car to the pep boys on commercial Blvd in Tamarac to get information regarding new tires and alignment.I spoke with Walmann the technician…His approach and personalty was extremely professional and knowledgeable SO MUCH that I decided to get my tires and alignment there.Next was the manager Francisco: personalty was with a customer who was having problem with her credit card, Let’s say his patience and support was superb. That’s an amazing customer service. I couldn’t help but to compliment him in front the customer. While Fressia was busy on the phone helping and advising other customers in the most efficient manner possible.Bottomline I AM A VERY HAPPY NEW CUSTOMER. Stop by friends. You won’t regret it!
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October 2023 by vonzel hartley
I never have a problem with Pep Boys at this location... They're always very friendly and explain everything to me about my vehicle... And I love the mobile communication to update me about my vehicle...I also appreciate the Lyft rides to and from my home.
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September 2023 by Dandria S.
I normally go to Pep Boys that is located in Davie on University, which never really gives me any problems. This time I decided to go to the location that is closest to me which is the one on commercial in tamarac. Worst decision ever. I brought my car in for an oil change like I always do. I dropped it off so they could call me when it was ready. Oil change was quick which wasn't the problem. When they called me to tell me my car was ready, they also tried to inform me that I needed my two front tires replaced which would cost a little over $700 including the oil change. I said no thanks and that I would do that another time (which I wasn't, I was going to take it to another tire shop where I know I could get that done for much less). The man I was in communication with was named Jamar. As I'm on my way back to get my car, he all of a sudden informs me that I need a new car battery which was very strange because there were no warnings about my battery dying. He then says it will be $400 for a new battery and the oil change. I told them no because that price was insane. I knew I could go to a place like auto zone and it get a better price. I arrive at pep boys and as I'm about to pay, he says that my car is not starting because of the battery and that I would have to buy a new one and have them install it. By that point I was livid. I brought my car there in good condition just to get it back worse than what it was. Im trying my best to not pay for the battery so I ask them if they have jumper cables. Guess what they said? They had the nerve to lie right in my face and say they left the only jumper cables they had in a customers car.... Complete bullshit. How are you a auto supply store who takes care of cars with NO jumper cables?! All in all, they swindled me into buying a new battery when I know mine was perfectly fine. PLEASE do not go to Pep Boys, especially this location. I will never go back there ever again.
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September 2023 by M J.
Rude out the gate. Called me outta name but I hear you I am that I don't stick around anywhere that don't deserve my time or energy
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September 2023 by Alexander McCalla
Remove your wheel covers before going for any work requiring their removal.I generally have a positive experience with this location, but I forgot to remove my wheel covers the last time I was there. Removing the covers is something I started doing after a cover went missing the last time I left my car there.This time, I leave my car whole, and when I get it back, it's missing the cover on the driver side front wheel. When I ask about its location, I'm told that I didn't come with a wheel cover. That I somehow managed not to notice the only missing cover on the side I'm most likely to see. It's hard to ignore the difference between the silver cover and what looks like rust. I've had the covers on my wheels for years. They don't just fall off. That's what the retention ring is for. Speaking of the retention ring, by the time I got home, the cover on the rear driver side wheel was partially off of the wheel, swaying as I drove. The retention ring was not properly equipped. I understand if wheel covers aren't so common that everyone at the location would be familiar with them. What I don't understand is why, if you're not comfortable with what you're doing, you'd gamble on them instead of throwing them in the trunk, which has been done before.The service is otherwise fine.
