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December 2023 by Chaos Genaz
My agent Hugo was amazing. He was very courteous and he explained everything to me in full detail, and in a timely manner.. Thanks Hugo you're the best!!!
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December 2023 by Jose Celis
Hugo made it entirely easy to work with! The staff there was amazing and the storage there looks nice and well maintained.
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November 2023 by Barrington Drummond
There isn't enough ratings for me to issue to this staff and location.Both out of the roof. Clean, well lit, clean fresh air, climate excellent.My only problem here is that there isn't a high enough rate for this staff.They're very professional, courteous, warm and friendly to customers. That's what I saw and my personal own.They're great
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November 2023 by Lasmine Sinclair
Wonderful customer service. They make feel welcome, and they are very helpful. I greatly recommend this place
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November 2023 by Janet Johnson
I arrived at the Extra Storage location on Rock Island in just a few minutes before their closing time and Hugo was very accommodating and took the time to explain the whole process. I returned the next day to rent the unit and Hugo was professional and made the whole process as seamlessly as possible. The units, the building and the surrounding areas are very immaculate and their security measures are top notch. Overall, I had a very great experience and highly recommend this place for your storage needs.
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November 2023 by Alicia Bennett
Hugo, the assistant manager was excellent! He was personable, knowledgeable, resourceful and kind. The storage facility is clean, secure and well maintained. I highly recommend using Extra Space for your Storage needs.
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October 2023 by Neo MCPHERSON
Tylla at your rock island, branch is exceptional, I would tell everyone go there no matter the distance, you are greeted with a confident smile and not to mention the customer service, without limit. Person like these should be representing, Extra Space at the highest level. Please don't take my word for it go check her out.
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September 2023 by regina adams
Great experience. Hugo was very transparent with prices and fees. He was very professional and very helpful with any information we requested.
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September 2023 by RAQUEL SIMPSON
This was my first time using Extra Space Storage. Hugo and Tylla are so friendly, knowledgeable, and welcoming. I would recommend my family or friends to come to this location. This is a newly built location which is clean and spacious.
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September 2023 by Jami Spohn Lucas
I don’t know about the other locations but the Tamarc location has a concrete pole, DIRECTLY in front of the entrance door to the drive bay. I understand this may be in place to stop someone from ramming a truck into the door but it also makes it completely awkward to get a dolly in the door!!! IMO that design flaw in the brand new building is absolutely ridiculous. It was clean, AC is much cooler than other storage facilities I have rented at. 2 stars off for that stupid pole.
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September 2023 by Olga Sterling
I’ma returning client to this storage space. What keeps me coming back is the friendliness of the staff, their courteousness. They go out of their way to give you what you need, especially as a senior client (didn’t even know they had senior citizens discount) this girl broke it out for mama. Go on and check them out for yourself and when you do post your experience. But May I recommend if you’re a carrier of bad attitude baggage leave it in your car. Be blessed always???❤️
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September 2023 by Makeya Brown
“I had an amazing experience with this company. The customer service was outstanding. “I was so pleased with the service I received from this Extra Space Storage. They went above and beyond to help me find what I needed
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September 2023 by Noelia Valencia
I decided to rent a corner unit in this location on 7/31/23. I paid my moving help for 4 hrs originally for my move. But after getting into the unit it cost me 3.5 hrs $228. extra due to the unit 3rd floor motion sensor light not in working properly. It continually shut off in less than 60 secods..Movers had to walk out of unit through out to set lights on.I complained on the August 3, 4, 5th.. on the 5th i visited my unt again & went up with a guy manager from another store to unit. I asked him to stand close to unit but he didn't. He stood under sensor for light to not shot off. I spoke to office manager Tylla Balfour same day, she said she was aware of issue & had requested an engineer to fix it. She didn't want to adjust a credit on my accout to the extra $228. Out of pocket i paid for the extra 3.5 hrs for movers. She instead gave me a toy light & told me it was free & to use it till issue got fixed & ask me to call Cust Serv if i didn't agree with her decision.I called CS 8/5/23, Carlos made an petty adjustment for $50. For next month rent after reporting this issue.On 8/8/23 I came to my unit to get some stuff out & sensor hall light still wasn't fix, I couldn't see inside unit so I cut my finger, leg & elbow. I went downstairs to report it to Tylla Bulfour since she said the 1st time i should report issue right way!! I was bleeding all over the place, Her response was.. Where's the light i gave you? all I can help you is with some bandages & please come through the front door next time.. ?Surprisingly she didn't make an injury report & spoke to me in front of another customer that way.I washed blood out & used the 2 bandages sat in my car & called the 888# CS again to report injuries & light still not fixed, I got a 2nd case# * said District Mgmt would call *Today is 8/15/23 No call from District Mgmt, no follow ups on the faulty light repair update ot my injuries. 2nd case # was closed i guess said the CS I spoke to today 8/15/23.So CS open another Case # (3rd one) & said the same, that District Mgmt will call me.This company Extra Space storage shows they don't care about their consumers or injuries due to their negligence & faulty system equipment. They take your rent money & don't fix or solve the consumer reported issues. They don't follow up with you as a courtesy on any reported issues.The only time they follow up with me was to sell/Rent me a unit..This site manager Tylla Balfour is a lazy, non caring manager running this branch. Doesn't care to help or report consumer complaints to company on injury liabilities. Furthermore she plainly told me I'm responsible to bring my lights to see in my unit & don't care if I got injured. I've rented many units with other storage corporations.. Never got this treatme & the level of negligence.
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June 2023 by Tahira Perry
I had an amazing customer service experience with the Tylla at the Extra Storage office at this location! She was attentive and patient as I tried to figure out the storage options that were best for me! She even toured me through the units with a smile. The units were clean and seemed to be seamless to access! So glad I was able to get a unit same day and even reserved for a later billing date. Would recommend!
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June 2023 by Doreen Clarke
Excellent is the word to describe my experience dealing with the reps at extra space storage. Tyloa was patient, kind and understanding. If everywhere I go I get a person like Tyloa to deal with, doing business would be a good cool breeze.
