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June 2024 by Alan Reiser
Everything went well!
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June 2024 by Amanda Cohen
Marie is my lifesaver at Xfinity. She has the patience of a saint and I can’t thank her enough for resolving an issue that no one could help me with over the phone. Marie observed I was upset after I was left stranded by two other representatives in the store, and took initiative to help me instead.
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June 2024 by Zach Barton
Easily returned equipment and was offered a better rate than I had before, with better equipment. Short wait times and a friendly staff.
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June 2024 by Julie Kuper
Awful. Can never speak to a real person to solve real issues. We cancelled our service but we’re still getting charged (something the AI cannot understand—because it is ILLOGICAL). I’d go with any of the competitors over Comcast if you want to keep your sanity.
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June 2024 by bradford crilly
Will Fordham is the guy to see
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June 2024 by Jesse Potts
One of the worst customer service experiences I’ve encountered! Too many details to continue with this review. They obviously do not pay their customer service because they are not qualified for their job description. I tried to switch my two phones from Verizon. They messed everything up when transferring them, I spent 3.5 hrs on the phone with them. I had enough and asked them give me a transfer pin to go back to Verizon. I learned a valuable lesson, the lowest price isn’t necessarily the one to go with. Run as fast as you can.
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June 2024 by Shekeba Gibbons
Way to Go Ryan Farrat and William Fordham
Comcast how does it feel to know your Management team is growing your competitors MetroNet business. Your Asst Manager should feel accomplished as it seems that he is not there for customer Retention, or to ensure customer satisfaction after speaking with him my issue wasn't resolved and instead he added to my complaint by crafting lies saying that his staff was harassed by us - when we expressed simply that the hazardous-unsafe Conditions and the failure to dispatch the proper personnel 4 times, 1 time the technician no call no show- and although you had the correct technicians sitting around for hours right accross the street - they however wasnt assigned my issue...this should not be concluded as Comcast doing your Best.
Then to be made to leave the store while I waited for my husband to come back to pick me up-
You have the earned all the lost of business you work so hard for. Congratulations
Please note out of all of your failures to provide good satisfaction 2 of your employees actually succeeded- Jarvis Maxwell and Matthew Martin.
They quickly put forth efforts to help within their limited abilities and provide service that should be modeled. I told them and thanked them personally but wanted it relayed to their Supervisor that they have done a great job!!!
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June 2024 by Ineeke Mcdonald
Not this store specifically but I'm sick of xfinity because despite everything now my xfinity mobile cell phone has 0 bars. All of my calls keep dropping.
On may 10th some terrible storms came through and interrupted my WiFi service my xfinity mobile cell phone service was also moving slow. Since that date I have suffered from slow cell phone speeds and no WiFi. We have had 4 technicians come to our home, I've spoken with 4 tech service reps who have all told me that it was my router that was the problem. Despite a technician confirming that it wasn't my router that it was a line issue.
Since all of this has begun I have had to use my cell phone as a hotspot which uses my data. Although I pay for unlimited data apparently I still have a data cap which I have reached and that's why xfinity has slowed my speeds down knowing I still don't have any WiFi.
Its has taken me this entire time without WiFi to get a simple credit on my WiFi bill. And they still haven't credited the entire bill. Some of their customer service reps were completely rude and refused to credit my account. Telling me that I will pay my bill and the transferring me to the bill pay line when I requested a supervisor.
I have 3 young children one of whom has ASD. Him not having WiFi severely disrupts his routine and he is capable of understanding that we don't have WiFi or that I can't use my hotspot all day. I feel like I've been very patient but clearly me not having WiFi isn't as important than the richer neighborhoods because they all have had their services restored within a week of the storm on may 10th. Some people never lost services.
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May 2024 by Jillian Badway (JillyFL)
I’m impressed with the quality of this store. I was …
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May 2024 by Michael Hnatiuk
I tired to leave this review from xfinity wifi but the service was out.... again.
Edit: 2+ hours in:
Metronet ?? please build out to my area
Edit: they have a planned maintenance at midnight on a Friday. Can't even enjoy streaming after a long work week. Can comcast get any more trash?
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May 2024 by Elite Real Estate Investing
Canceled 3 appointments on me in a week by text message saying “We see your problem is resolved so your service appointment has been canceled.” My problem has been unresolved the entire time. Very frustrating to deal with.
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May 2024 by Brett Botzau
The worst customer service I have ever experienced in my life! Can barely talk to a real person because their AI gives u the run around and hangs up on you mid phone call. Then I decided to go into the store in Tallahassee to talk to a real person cause you essentially can not do that over the phone they wont answer. Finally made it to the store and they told me that I should just cancel my services and they be happy to help me do so? Literally the worst experience ive ever had. Not helpful at all i wouldn’t recommend them to me worst enemy!
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May 2024 by Pamela Crosby
This five star is about the customer service representive.
Tori R. is the best customer service agent I have ever dealt with. I think I had 6 or more people from Xfinity I talked to after a tornado ravaged our Tallahassee neighborhood. There were all nice but he ws by far the best. He went beyond expectations for many reasons. 1. He is a superb communicator. He sounds very sincere--not as though he has memorized what to say to a customer. He showed warmth and sympathy that were not canned. 2. He gave me his email address and said write him anytime. We have been expecially frustrated with the Xfinity Assistant sending out false info such as "your service has been restored" when the line was damaged and not even connected to the network. That kind of false info creates distrust in the consumer. 3. He gave us a credit immediately. 4. He called me when he heard of an appointment that was sooner than he had given us before. If all communication were sent out to customers like what we experienced with Mr. Randle, Xfinity would have perfect 5 star reviews on Google! My suggestion is to use only friendly caring people in communicating with people who are in a disaster and to make sure that when it has been verified in the customer's file that the line has been damaged to not have them on the list as everyone else when service is restored.
Because of him, I deleted my earlier one star rating! See what a kind, compassionate human being can do for a company!
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May 2024 by Kym D.
DO NOT GET THE MOBILE SERVICE unless you like chaos! I have a collection on my credit report for an active and current account that I can’t get removed.
I have had a payment applied to the wrong account.
They also have someone as the primary on my account which has locked me out of making payments or changes to my service. I go to log in with the same credentials I’ve always used. Can’t be found. I go to make payments in person. They say they can’t locate my account. Call support. I call support and they say they don’t have permission to speak to me. Needless to say my phone is now off because although my phone was on and right there in front of them, they couldn’t locate my account. ?
The attached chat is from 4/17/2024. Today is 4/30/2024. I’m still waiting on someone to call me between 5-5:15. ?
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May 2024 by Mike Destin
The fact that I’m never able to get a human on the phone whenever I call is alarming. All the issues I’m having are a ‘click’ or an easy fix. I will also keep placing 1 star reviews until this is rectified.
