-
January 2024 by brii __
They guy working was really rude and unhelpful. He kept abandoning me and going to chat with his coworkers or go into the back. I think his name was Elijah but I can't remember. Definitely won't be back.
-
January 2024 by Scott “Scotty G” Gans Cannabis Leader
Displays look great, and a tablet to help guide you when waiting to meet with an employee. Unfortunately, the wait was so long I left and did not replace my phone yet. I will be ordering a new phone online. I will not buy anything from the store. I will only use the store to review any products.
-
January 2024 by Robin K.
HORRIBLE SERVICE!!! I've been a Verizon customer for more than 20 years. My daughter's cell phone stopped working. I have five phones on my Verizon account. She's a college student without a car. Got a friend to drive her to this location and they wouldn't even look at her phone! Said it was because I wasn't there even though I gave her my account PIN, account number and told them to call me with any questions. They refused and sent her away without any cell service. She had to go to an authorize dealer who helped her. This is the last straw. I've been overpaying for years because i USED to like the service. Well, they've taken that aspect away so there's no reason for me to by loyal anymore!
-
December 2023 by Mary Jane Davis
Store visit on Dec 3rd. There right at opening time. Store was clean as well as the Restroom, the young lady who helped my father was kind and very courteous.
-
November 2023 by Lynn Howard
Frankly, I hate Verizon, but then I hate all big companies, especially tech, and I also hate phones.BUT, that being said, the manager at this store, Anthony, was very patient with me (and I can be really difficult when frustrated) through a long problem I had with my phone, and he fixed the problem that any number of customer support and tech support folks had failed at. He alone is worth dealing with this store and this company.
-
November 2023 by Jonathan German
Exceptional service and problem solving skills. Anthony and Torrie did what the entire xfinity corporation was incapable of doing. Definitely recommend the service and the staff at this location.
-
November 2023 by elwood stephens
Had an issue that needed correction and worked with store manager Anthony Smith and it was a pleasure! Solved the problem quickly with no hassle. Thank you!
-
October 2023 by Myeshia Carroll
I needed a new phone, and Mr. Shannon Sharpe made the experience memorable. I showed up around 6 p.m., thinking that I would've had enough time to obtain all the services I needed. Unfortunately, my new phone took a little longer than expected to backup my files and extended past closing time. Mr. Sharpe displayed a welcoming, patient demeanor while he ensured that I was fully satisfied with my visit.Being that I'm a Verizon customer of 20 years, Mr. Sharpe researched discounts and the best plans to accommodate my cellular needs. I've met many Verizon associates over the years, but Mr. Sharpe's superb customer service was something I'll never forget. He was very personable and had an inviting spirit, as if the store was just opening, as opposed to closing. I felt bad for holding him up. However, he was pleasant and reassured me that fulfillment of my needs as a loyal customer was a priority.Sadly, great customer service is slowly becoming a lost art. I'm thankful to see that people like Mr. Shannon Sharpe, and other Verizon associates, are dedicated to demonstrating how to make clients feel valued.
-
September 2023 by Tayla Calhoun
This location doesn’t have a store phone number to call which is very frustrating and inconvenient for me; I’ve tried to call them multiple times and it goes to the corporate number. The other Tallahassee Verizon locations have a store phone number you can call but not this one. I have no idea if the customer service there is great or not so I can’t make a proper review of the store but so far I’m very unimpressed that I can’t speak to anyone there
-
September 2023 by Gene Gaskins
The the best version store in Tallahassee. They have every thing you need for all your phones. When you shop there you will see why its number one in Tallahassee Ask for Shannon Sharpe he is highly trained and knows how to treat his c-u-s-t-o-m-e-r-s and take care of there needs
-
September 2023 by Michael Middleton
Fortunately I made an appointment. Courteous staff anx try to help but there is a disconnect in what corporatrle customer service tells you at what actually happens in the store. I think my situation was unique and they did the best they could given the circumstances. Phone conversations with corporate customer service solved the problem.
-
September 2023 by Jo Davis
Anthony Smith, the manager at this location was awesome! He went above and beyond the necessary effort to manage credit that was due me from Verizon. I will be back and ask for him!
-
September 2023 by Mystic Man305
Went to this location multiple times they are very helpful and answer any questions you ask them.They helped me set up my new ZFold 5!Thank you verizon!!
-
July 2023 by John Cook
Verizon's team are very courteous and knowledgeable about phones and service plans. Was able to review existing service and obtain quotes to help plan next upgrade path.
-
July 2023 by Susan Petty
Not knowledgeable to the point of fraud. Verizon train your people better!
