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March 2024 by Gabi Del Valle
Allison and Azana were SUPER helpful and knew just what to do to help out with a very tricky situation. We really appreciate it!
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December 2023 by Tritney Nguyen
Staff was… emotionless. Not the best customer service. They weren’t rude, but this is the south so I expect better.
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August 2023 by Danny Cordovo
The A/C must be out because the store is incredibly hot and it is uncomfortable to shop. I feel bad for the employees working (one of which is pregnant) in this heat… OSHA should be notified because this does not seem like a safe workplace.
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August 2023 by Maggie Sotomey
very bad customer service, I returned a bag and it's been 2 months, I haven't got any refund yet. I tried to contact with customer service several times, no solutions. very disappointed !
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December 2022 by M. LaBelle
Very poor customer service. Asked a male associate at the register for help yesterday, and he completely ignored me, and continued clacking away on his phone. Several items I had qualified for the half off sale, so I went back to the register to check out. My items had clearance stickers, but he wouldn't change the price because it rang up as the original price. He said people switch stickers all the time so he can't honor the sale. I didn't switch any stickers, and the entire store has cameras, so if people "switched stickers" why not go back and watch the cameras? I took my business elsewhere. I was also the only person in the entire store.
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October 2022 by new saggin2
My daughter loves this place
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July 2022 by Taylor F.
I'm a frequent customer of urban outfitters, I have been there about a dozen times, and every-time i've never been greeted, and have been treated with respect. one of the workers threw my clothes because "she needed space" first i was at check out, second i had a handful of clothes and she called me over to check out. third it wasn't in her way. also i asked a worker if they had a shirt (it was on a mannequin, and he shrugged his shoulders) i said can i take it off the mannequin and he said "sure". i go to checkout and it was on sale! the lady said in a rude manner "you can't take stuff down without asking" i told her that a worker said i could and she said i can't do it. not coming back here.
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June 2022 by Pamela Francis
I really enjoyed shopping here with my niece. I am 54 years old and was able to find up to date clothing appropriate for my age.
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April 2022 by Jameelah Malcolm
I visited Urban Air Tallahassee today with my children and I would've given it 3 stars but interacting with Destiny added to our experience! Destiny is the jewel of Urban Air. I would come back in the future! While the food was very little too be desired our experience was still very pleasant thanks to Destiny.
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August 2021 by avocado toast
I zapped urban in shop
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July 2021 by Jacob Williams
it's actually a very cute store, like the other reviews say, it's huge but everything is so spaced out and far apart from other stuff. i went into the mens side of the store and one of the workers was watching me and the people i was with like we were gonna shoplift or something. we went towards the middle of the store and he kinda just followed us there too and tried to be very nonscholant about it but wee were catching on so we just left because we felt very unwelcome.
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July 2021 by RHONDA HASKINS
My granddaughter loves this place a little over price for my pocket
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June 2021 by Skylar S.
The staff was very nice and the store was very neat compared to other urban outfitters i've been to. the store was huge but it felt like they had less merchandise than other urban outfitters usually do. they had a nice seating area for my husband to sit while i shopped, which he loved. would definitely go back if ever in the area again.
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May 2021 by janettebreanne
it’s a huge store but there is barely anything in there.
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March 2021 by Kara B.
Oh boy...I really broke my bank going here...but hey I got my paycheck today at least... LOL Anyways, I decided to stop here and do some browsing...ok ok ok...shopping -YIKES, but it is happy YIKES :) The place was very spacious. Everything was organized. They even have a Men section. I was able to move from one clothing rack to another without being bumped into someone. Make sure to wear mask before entering !!! I will let my Yelpers know it is pricey, but really gotta ask yourself "is it worth the buy" or more so "Will I wear it a lot?" --- It works for me lol. I am very picky with clothings rather than food. I ended up getting: An Adorable fish bucket hat - $15 It had fruits on it like: orange, cherry, pumpkin, and LAST but least Strawberry (I can wear Strawberry, can't consume it because then I will end up like a Strawberry -- #AllergicProblems) Black shorts - $60 Black crop top tank $22 It came to about $103... BUT see there's a catch :))) I signed up to be a member which got me a 10% off... which then came to roughly about $92 ...see I did well-ish; trying not to spend my whole pay check in one day! - LOL Confession: Sometimes I can't ball on a budget when I see something I really like. Again it is rare that I shop for clothings/shoes. If you ask my mom, my boyfriend ,or my friends; they will tell you that I spend my money mostly on food lol. In the end, I had a nice time treating myself. All the girls that worked there were patient, chill, and nice. Especially the girl who helped me with a clothing advice. I was stuck on whether to get a XS on my black shorts or a S. It was best to go with a S because shorts can shrink in the washer :)
