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March 2024 by m e
Well they are definitely the sinking ship in the shipping business.
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January 2024 by Lonnie Walton
Couldn't get a customer service rep on the phone. Automated system prevented interaction with a person.
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December 2023 by Jim McCloy
Tracker claimed package was delivered. It was not. Refused to allow a claim. USLESS....
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December 2023 by michael billington
Very fast and curtious. Only issue is the weird hours of operation
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December 2023 by Sandie Wade
Closed during normal business hours. Sign said 9-11 and 5-8. This is a customer service center!
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December 2023 by Bratz Doll
Why have a customer service line if people can’t reach you!????? Drivers don’t follow delivery instructions . Package gets “return” without notice that’s called stealing . When you finally get a hold of someone the call surprisingly drops . I hate this company all around. I wish I had a choice when it comes to them delivering my orders.
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December 2023 by Moshe Yitzchak Sherman
My signature required packages were delayed but Bobby was very kind and saved the day! She stayed late to hand deliver 2 packages to me that I desperately needed that day and made it seem like it was no issue at all.10 stars for Bobby - and if you ever see this - thanks again and G-d bless!!
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November 2023 by Mike Joyner
Staff was pleasant... building is the stuff horror movies are made of
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October 2023 by Shenece Arnold
Early starts in shifts but also good pay flexible hours
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July 2023 by Shontell Martin
I was supposed to receive my package on Wednesday, the driver instead of finding the correct apartment took my package to the leasing office. It turned out that the office was closed, and I was at my apartment ALL DAY waiting for this person to arrive. But because he didn't "feel like" looking for the right apartment I was left to wait the next day to get my package. When I called the UPS customer service, they told me I could pick it up the next day at 8am.Thank the heavens I called before going just to find out he had loaded the package and was going to deliver it that afternoon, even though they let me know they would hold the package so I could get it sooner than that, because I had an event that morning. I'm still waiting for a response for them to let me know where my things are. Please do better. It's not fair that I took a whole day off to wait on this delivery and the driver didn't even attempt to bring the package to the proper address. There is no excuse.
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July 2023 by Colt Daniels1244
Shipped a package to a family member, Was stated to be delivered at End of Business Yesterday (6/28/23) it’s now going into Friday (6/30/23) and they still haven’t received their package…..absolutely unacceptable.
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May 2023 by Mayuri Bhattacharyya
This runs a huge business operation it was amazing to see the warehouse of shipment and has a small counter for checking and drop off with about 5 computer stations for customers self printing facilities. The lady and other service men are very caring and gentle with customers. I am proud to have such good services in the neighborhood. Keep it up all your good works for us.
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May 2023 by Lavina Johnson
This place is hard to find and the hours of operation are horrible. When I arrived there was another customer waiting, we asked the man that was working in the back, why it was closed and he got rude and disrepectful. We both explained we were not given the right hours of operation. Then on top of that they charged me for a package, because the (I) looked like a (1). I was then told they would refund my money back but they charged me twice instead. I like the UPS store located by my house but this spot is a no for me. Oh and the lady clerk that took care of us was very helpful and nice.
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April 2023 by Pepper Mynte
I do a lot of shopping with eBay, Amazon, and various other online vendors and I don't have a choice of which shipping service they use. If it was up to me, I would never choose UPS. I never have any problems with packages brought by Fed-Ex or USPS but every single box or envelope delivered by UPS is dirty like it's been used to sweep the warehouse floor, and several times there are visible boot prints.
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March 2023 by Sonia Cordoba
Ms.Carol is amazing!!! Helped me out with minutes before closing!!! Thank you Ms.Carol!!!!
