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August 2024 by Anne Bozik
I have extremely flat feet with other fun foot difficulties which cause leg, knee, back etc. pain and make it very difficult to determine which shoe is best for me. I visited Cadence 2 times to try different options and make informed decisions. (Owner) Scott worked with me over an hour first visit and we chose an option; he told me before I left that if I had any! problems, to come back.
My unique feet being what they are, I did experience some difficulties and 2 weeks later, brought shoes back and Mike graciously helped me; I think we've found the solution!
It is so nice and refreshing to work with informed folks who genuinely want to help and ensure the best possible solution, and who honor their word; we will absolutely return.
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June 2024 by Sue Gassel
Terrible service and product. Bought for my son but he didn't need it. Wrote Trail and Ski twice to return. Never heard a response. So, I decided to keep it. But, it doesn't work at all. I think it was already used and they found it didn't work either.
Update: I wrote twice to the website you listed. So' I wrote to manufacture and they sent me a free sensor. Apparently, Trail and Ski sold me a broken HydrateSpark Steel water bottle.
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May 2024 by InVisual Creative Services
I wouldn’t go anywhere else! T&S is 110% customer focused and will go above and beyond to make your experience convenient even beyond the sale. Mike is hands down the best. I highly recommend his personalized service and expertise.
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May 2024 by Benjamin Lewis
Great store! The manager is amazing
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April 2024 by Krista Campbell
Thank you KJ for helping us get in and out for a last minute spring break need!
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February 2024 by Stanton Williams
Great experience with customer service. Scott the owner takes his reputation seriously and has gone above and beyond to help me. This is the kind of experience that creates repeat customers.
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November 2023 by Jesse Matlock
Helpful staff.
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August 2023 by tony osland
I ordered a tent online, I called with questions and the staff were very nice, tent arrived and everything was what I ordered.
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March 2023 by Michael Lewis
Buyer beware. You are better off ordering your ski gear online, at least you might be able to return it if you get home and it doesn't fit. I bought a pair of ski pants that were on sale. Got home and decided I didn't like the way they fit. Tried to return them and Trail and Ski wouldn't take them back because they were "on sale" when I bought them. So much for my $150. Do yourself a favor and shop ANYWHERE else.
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February 2023 by Brenda Brown
Excellent customer service. I highly recommend shopping here. They educated us on how to dress for our upcoming ski trip.Thank you!
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November 2022 by Kelli Edson
Very knowledgeable staff.
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March 2022 by L T
Nothing has changed. Two people in the store one stayed on the phone for a while and the other was helping another customer.Response. The phone call sounded like it was a personal phone conversation on their cell phone. If it was a customer then I applaud your efforts for their on getting to know their customers EXTREMELY well. ?. Don't worry it is not just your location as customer service is a lost art. We have grown use to just pushing a button on an electronic device and having it sent directly to us.Yes the salesperson working with the customer did ask if we needed anything and directed us to where the item was. Your other sales person finally ended their phone call and did not say anything as we walk rifbt pass them and out the door.So you tell me?
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January 2022 by Crys Ann
My daughter was going to be shipped out for basic 2.5 weeks from the time she joined the Army. We were panicking because no store including Amazon was able to get her snow gear (jacket, gloves,etc) to us in time. One call and Scott not only got together an assortment of items but he was able to deliver it in time. His expertise in the area of what she needed was just what a mama needed and we are so very thankful for him. This is the customer service that everyone deserves and this is exactly what Trail and Ski delivered!!
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November 2021 by Joanne Rasmussen
Fantastic service by a knowledgeable person
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November 2021 by Mary Mangan
I bought a SmartWool jacket and Ahnu boots here before going on a snowy hike in the Appalachians. Over two years later, I’m still grateful for these purchases. They equipped this Florida girl for an adventure, and their advice about how to dress warmly when you know you’re going to sweat has served me well many times since. The value of the advice and recommendations you receive with your purchase is incredible.
