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August 2024 by Eartha Webster
I couldn’t get a finance company to finance me. My credit was fine. I had a good cosigner. Their credit was fine. I put more money down like they told me. I just could not get a finance company to finance me, but when it came to return my money in the finance department told me that I had to pay them for the mileage of the car that was mines since they took the car back I couldn’t get my money back. It had to be someone in account to do it, but charging me for the mileage on a car that I thought was mines you make bad mint business for Toyota for Peter Bower Toyota shaking my head how many other people you did like that but God allow me to go over your head and get my money back. The company is not a bad company, but the company have bad people work for.them
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August 2024 by isher abraham
I was charged incorrectly there was a deal for the month of July 68 dollars for oil change I was charged 90 the only reason I paid 65.00 was because I had a 25.00 discount for being a loyal member.it should have been 43 but I had already been over changed because I had to remind them my tire rotation was free because they are under warranty. You can't make an appointment online but your required to have an appointment because they are so booked up. Lol it's always a hassle I rather drive all the way to panamacity or thomasville
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July 2024 by Chelsey Vara
I cannot say enough good things about my salesmen, CALVIN!!!!!! He was extremely helpful and did EVERYTHING he could to get me in my Kia K5. Y’all go see Calvin. The finance manager Zac was also very helpful as well as (I think his name is..) DAVID. THANK YALL SO MUCH!!! ??
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July 2024 by Staci Wilson
Quick response. Helpful employees. Prices are relatively high for repair services.
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July 2024 by Rachel R
My bumper had come unclipped on the passenger's side on my brand new car, so I brought it in to be fixed and detailed. My car is now scratched from being fixed and detailed (twice), and I was told I ran over a curb (which I didn't). When I made the appointment, I was told I could just drop off my car and get shuttled back to work, so I made my appointment at 11:45. When I showed up, I dropped my car off and was approached right away by a representative of At Home Auto Glass inside the service bay who told me I needed my windshield replaced immediately, so she took me to call my insurance company. When she'd finished making my appointment, she told me I just needed to sit down and wait for my service advisor instead of taking me to them. (Side Note: my new windshield is "shaded" and I'm told I need to have it re-tinted myself.) I assumed she worked with the dealership, but now I'm not so sure. I felt like just a quick catch. The service is done, but I feel almost taken advantage of and I'm hopeful my rates won't go up despite the promises I was made.
After, I went and found a service advisor, was told mine could order me an Uber, and shown my advisor's desk was. My advisor ordered the Uber for me. Later, I had to call to find out my car was ready, and when I came back to pick up my car, it was scratched under the driver's side door and still visibly dirty (dirt in water tracks dirty). My sales advisor (Nitrell) was VERY apologetic and told me he would take it back to be detailed a second time and that he thought the scratch was just a scuff of dirt that would come off. After the mediocre second detailing, the scratches were still there and I am now concerned I will be held responsible for damaging the car since it's a lease.
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June 2024 by Sophie Park
Ms Liz is the best!! Everyone at this Toyota dealership is so so kind and helpful. 11 out 10 experience!
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June 2024 by Ashley
Ed Stewart went above and beyond to help me with my issue for my car and very pleasant to work with it! Thank you so much.
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June 2024 by Santhana Drake
Pleasurable experience. Came in for routine maintenance. Wait time was a bit longer than anticipated, but the level of service received compensated for it. Mike Bryant was very knowledgeable. Educated and informed me of the services needed. Will return...
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June 2024 by Gabriel Trollinger
Chuck is a great service advisor and always gets my truck properly cared for when I bring her in.
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June 2024 by elder
Great service
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June 2024 by Mackenzie Lane-Lightfoot
Your team was fantastic as always. The vehicle is running smoothly and I appreciate your follow up. You all remain expedite, professional, and thorough. All of which I appreciate.
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June 2024 by Tracy Daniels
Customer service was excellent.
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June 2024 by PlatinumRoseEnt
They saved my vacation! After traveliing El Paso, Dallas, Hope, and Huntsville, my hybrid malfunction light came on upon nearing Tallahassee during our long 6k-mile trip. Rented a car, drove the hybrid to the closed service center, moved everything to the rental, left the key under the mat, and doors open, got a hotel and slept. Headed out early for The Florida Keys and called the service center. Mike Bryan is our hero! We returned from the Bahamas cruise about a week later, and our vehicle was ready to contine on to D.C., NYC, Niagara, Toronto, Chicago, St. Louis, K.C. Denver, and home to El Paso TX. Our destination schedule was saved. Thank you, Mike! Rose @>---`--
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June 2024 by Eric Pratt
The collision department was awesome! I would definitely recommend them.
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June 2024 by alan
Fred Crass is the best salesman. I bought 3 new Toyota's from him and I live 600 miles away. Chuck took great care of my vehicle in sevice. Chuck took great care of me one more time today. Thanks Alan
