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June 2024 by helloimbored
It was such a welcoming experience and a worker named Arlande was such a amazing help she deserves a big raise the way she was quick to give advice on skincare and stuff
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May 2024 by Karilyn Libby
Customer service needs to be addressed
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January 2024 by Jgfd Ftgf
I give it a 1 simply bc of selection. I was frustrated bc yes they had Charlotte tilbury, yes they had tarte but the products they had were not the main lines and were lesser quality. The Charlotte tilbury foundation comes in a small tube for $60... when I used it mostly air came out. Usually Charlotte tilbury foundation comes in a glass bottle and lasts about 4 months. Basically a rip off. Stick to sephora lip pencils that's about all they have.
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November 2023 by Jessica Aponte
My experience getting products was a 5 start. And that led me to get a makeup session.and that was awful. The girl doing my makeup was paying more attention to say hi to the people coming in and talking to the other employees. She had to re do my eyes 3 times, and in the end, it looked like something my daughter would do. There was nothing similar to what I asked and the pictures I showed her.
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November 2023 by Gin Dingus
I went in for the first time and the employees were very kind and really helpful! I needed assistance finding a concealer to match my skin tone and they not only helped me to colour match but they recommended some really great products to use with it as well!
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June 2023 by Sandy Clark
Love shopping here and the associates are great.
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June 2023 by M K
Staff provides personalized service when requested
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June 2023 by Kathy Radford
Helpful people and I found what I wanted
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June 2023 by Efe Ataman
Very helpful staff
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May 2023 by Michelle Allen
OMG!! Kyle was awesome, very knowledgeable, and enthusiastic.
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April 2023 by Carol Young
Highly disappointed. Staff to busy having own conversations to take care of me. Never asked if I could be helped selections going downhill. More perfes and facial.products than makeup
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April 2023 by Brigitte Hunt
I was very disappointed when my friend and I left Sephora at the governor's square Mall today. An associate treated us with contempt and acted like we were imposing on her. When I complained to the manager she was a little more helpful but she was not very nice. It is my opinion neither one of these women should be working in the customer service field. And the district manager should know about this. I have a lot more to say about this experience but I don't think there's room to write everything. I have call the customer service line and put in a complaint and plan to follow through it. My friend and her daughter spend a lot of money there at Sephora and in no way should have been treated so poorly.
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April 2023 by Kristina0 DeVries
Nicole was pleasant. She hel0ed me find the right gift for my husband
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March 2023 by Phyllis Dantzler
Sephora has great products for skin care. They're pricey but worth it.
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January 2023 by Darlene Riley
I had the worst experience at the Sephora store in the Governors Square Mall. My daughter was looking for a specific shade of foundation and we waited on two sales associates who walked right by us and didn’t even acknowledge that we were there, so I opened the drawer below the display to search for the needed shade and another sales rep walks up and says “We don’t allow customers in the drawers” I told her if someone would have helped us we wouldn’t have taken it upon ourselves to search for the foundation. She could have approached it so much differently. It was very apparent that we were searching for a specific color, the sales rep should have came up and said can I help you find a specific shade instead of being so rude and basically scolding us for doing their job!!! I do not plan to shop at this specific Sephora location and will take my business to Ulta or purchase online at Sephora.
