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February 2024 by Melinda McClellan
Found some things we were looking for but not a lot of help from customer service. While looking for fish food and tank supplies saw MANY dead fish just laying in at least 2 tanks with others swimming around the dead ones. Nauseating... Can't be good.
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February 2024 by Tracy Samson
Very knowledeable and frindly staff
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January 2024 by Mark Smith
It's a nice store, it's clean. I was shopping for ferret stuff. This was a task, the shampoo for the ferrets are on different isles across the store, and after looking up and down all of the isles, that's all they had. So I bought the only 3 that they had.
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January 2024 by Rosalia Guillont
Nice groomers
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January 2024 by Ahmed Salem
I like shopping there. Just got a new name tag for my pet dog
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July 2023 by Melanie Slay
I took my Yorkie for a complete groom. I asked that they leave her hair long at the top. Her hair was cut short at the top and they didn't touch the rest of her. I could have bathe her at home and she would have looked better. We are not happy at all. Their excuse was because she is a puppy and they didn't want to start on the body and not be able to finish. Well, you should not have cut the top of her hair. That's what I asked to keep long!
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July 2023 by Mark Faust
It's always clean and well organized. Only saw 1 associate and she was at a register.
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July 2023 by Jeremy Holliday
Good clean store with large selection. They seem to react quickly when lines get long and another cashier is needed. Their grooming department has done a good job for all 3 of our large dogs. I would caution against their beta fish at entrance, they all look rough.
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July 2023 by morgan Stokes
Horrible service staff (except for Kaden in dog training A1 service). Was overcharged with grooming for a service that wasn’t provided. Today (July 17, 2023) Staff was very rude especially Angela that works in grooming. She not only lied to my family about policy but seemed as if she didn’t want to do her job and took it out on my family and dog. I understand if you’re having a bad day but she didn’t need to take it out on the customer. At the end of the day I’m paying you for a service I don’t need to be verbally harassed and to be treated poorly due to you having a bad day. This is the third time that this has happened and if you don’t want long time customers you can just say that. Have the day you deserve especially you Angela in grooming. Pet smart please look closely to who you are hiring because they’re bringing a bad name to your company, and they are a reflection of you.
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July 2023 by Tracy Davis
We needed help fitting a harness for our labradoodle today. After trying 2 different ones, Steve helped us get the correct fitting! We appreciated the help!!!
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June 2023 by Mary “Butterflies” Vanessa
Great store with everything you need in one place get customer service and sales
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April 2023 by Joel Paez
I just go to see the kitties and they had a few. Just too cute to say no. I hope they all get good homes soon.
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April 2023 by Carrie Perkins
The employee (Leah) working the fish section had a horrible demeanor. I understand being passionate about your beliefs but we wanted 2 plecos and we were talked to like we were stupid when she went into how bad they are for the ecosystem. We aren’t dumping them in an outside pond and we told her that. She handed us one fish and when we reiterated that we wanted 2 she stayed “that’s all I have” as we were standing there looking at 2 more. Very disappointed. I have to drive to Tallahassee for my tortoise / fish supplies but I will find another pet store …..sorry not sorry. On a positive note the selection of tortoise supplies was plentiful.
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April 2023 by Ellie M.
I wish I could give this place less. They don't allow people who actually want to buy the animals to hold them. And when I asked if the employees could hold them to see if they were at least tame they told me no and that they were too busy and didn't want to do it even though they weren't busy at all. The manager was extremely rude and dismissive towards me. The employees don't even handle them so the animals are not played with and barely cared for. Definitely discouraged the purchasing of animals because they just didn't want to handle it. You would have better luck at a Petco where they actually let you hold the animals.
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April 2023 by Michelle C.
If I could give them a zero I would! The worst staff experience ever. Acted like it was a hassle for them to get off their cell phones to come help get some fish we were looking at. Then didn't even bother to actually help, we walked out of the store. Very dissatisfied, will never go back to this store again! Petco can have all my future business.