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July 2024 by Louise P. Madonia
With this State Farm office it takes just one phone call to get the job done. In my need to find just the right fit for car insurance for a friend buying a new vehicle I spoke with Akaycia at Mike Frantz State Farm office here in Tallahassee. Within a couple of hours my friend, who was getting nowhere with several other insurance companies, got straight down to business with Kayci and left the phone conversation with great relief and a policy in hand when she is ready to purchase her vehicle. Kudos for a solid commitment for professional and personal service.
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June 2024 by Minerva Simpson
I received my homeowners bill, which was about 20% higher than last year. I call this agency, which was my designated agency. I specifically asked what could be done to reduce my bill. Shortly, I found out the age of my roof was incorrectly listed. I had reported my roof replacement 5 years ago when it was done. This agency had my Roofer's name and was readily able to access permitting information online. I was told the correct roof information would be reported. It took about 3 weeks to update the roof year in State Farm records. This agency gave me no time estimate for the update. During this period, I contacted this agency several times checking on status. In one conversation, I was told there may not be a premium reduction, which turned out to be the case. During the 3-week period, I started checking with other insurance companies. It was during this checking that I was told about the need to have a wind mitigation inspection in order to receive a premium reduction. I asked this agency why I hadn't been told about the wind mitigation requirement. I was told the focus was on multiple/other things. This couldn't be farther from the truth. Over the course of my contacts with this agency, the sole focus was on the roof. This agency was fully aware that I was expecting a premium reduction based on the updated age of my roof, and at no time was the wind inspection raised. I had to find that out on my own. When preparing to write complaint letters to State Farm, I reviewed my premium paperwork over the prior years; it does mention the need for a wind inspection to get a discount. So, this my fault for not reviewing this yearly. However, when I specifically ask how to get a premium reduction, that is their cue to fill in a customer. This has destroyed whatever trust I had in this agency. This was not "good neighbor" like behavior.
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May 2024 by Ginnie Croston
Lisa is INCREDIBLE, even that is an understatement!!! I needed new insurance quickly, I was overpaying with a carrier I had for over 10 years. She was able to get me the SAME COVERAGE for half the monthly rate. I was afraid I would have to go with a lesser reputable carrier. She took the time to understand my needs and she was able to deliver more than I needed at a lower cost. I am recommending Lisa & this agency to everyone I know searching for insurance.
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March 2024 by Lyndell Bouie
Great service.
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February 2024 by George G
I have had great experiences in dealing with Lisa and this agency. Very professional, patient, timely and knowledgeable. I would highly recommend using them for your insurance needs.
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January 2024 by George Garcia
I have had great experiences in dealing with Lisa and this agency. Very professional, patient, timely and knowledgeable. I would highly recommend using them for your insurance needs.
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September 2023 by Ray Burroughs
I have dealt with this office many times over many years and have always found the entire staff (especially LIsa Hendricks) to be very professional and willing to help in any way possible.
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September 2023 by Tamara Merens
I have had a few different state farm agents and this office is the best I have worked with. Ben was very helpful and patient with my needs and made it easy. Lisa is amazing also and provides much needed information and is so helpful. Mr. Frantz himself is also at the location and not just a name on the building and available if needed.
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September 2023 by vangie Felix
Excellent Customer Service from Lisa Hendricks with Mike Frantz's office regarding Renters Insurance.
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September 2023 by Reed S
Competent, friendly, personable, prompt. Can't ask for anything more.
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September 2023 by Robert Loewenthal
Condo insurance for my FLA PROPERTY written with great service and pricing, kudos to Acaycia Maybury for her efforts.
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September 2023 by Randy DeMarco
Lisa, is on the ball with everything I have called her about concerning my policies. I have been with her and State Farm for a long time.
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September 2023 by Samantha Holmes
Akaycia Marbury, was very sweet and informative.
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September 2023 by Li Tianfeng
Akaycia, thank you so much. I am deeply impressed by your professional, kind, and awesome service!
May God the Lord guide you!
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September 2023 by Matt Schuler
Kayci at this office was great -- very kind and helpful!
