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November 2023 by Kaley Wynn
Everyone in the store has been pretty decent except for the kid who lied to me pretty much about everything when I purchased the internet box so it's not so much the people but I cannot stand my service not the internet nor my phone. As soon as I save enough money, I will definitely be going eleswhere.
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September 2023 by James Meagher
Enjoyed the Professionalusm and. Courtesy of shown to me on the telephone and In store service. The have always fixed problems. My cell phone button to turn on and off broke. Was helped with Insurance to get a new cellphone mailed to me.Thank you.
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July 2023 by Lola Support
Yousef Was very helpful and had great customer service.
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June 2023 by Asia Rivera
06/20/23There's a sign on the door that says be back in 5 minutes, that was at 12:15; it is now 12:44 30 minutes later and still no one is here. You Might as well close down if you not going to have someone here to operate the store during NORMAL BUSINESS HOURS. After wasting my time waiting for someone to never show up, I'll go to a different carrier since they actually have employees working right now.And I wasn't the only person waiting. 5 people were standing outside waiting. We all ended up leaving
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April 2023 by Mary Lester
Horrible experience at this location. Yesterday I was asked to come in and swap my phone. The representative said he'd put the sim card in the new phone. Said all other items would transfer from my Google acct. Well, he factory reset my old cell and NEVER offered or suggested to do the android smart switch option to backup data from my old phone to my new phone. I lost everything! Stopped by the store this morning and again this afternoon asking them to try and get my text messages and all the data I lost from the old phone. The staff is not interested in providing good customer service. The only response, "can't help you, we factory deleted the data and we no longer have your old phone." Recommend they get rid of staff that has no clue how to provide the service needed nor care about the customer base that comes to that store. Bring in knowledgeable staff please. He was very knowledgable today when he said, there's no information on your SIM card and no way to recoup your information. I'm furious. He probably laughed after he deleted all my information and I'm certain he knew he could easily have transfered my data to my new phone. I had to hear that from someone else.
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January 2023 by Lee F H
They keep sending me offers in the mail and even text messages but their service isn't available in my area so I don't know why they keep pushing me to get their 5G internet service they know my address makes no sense except for their desperate for customers
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November 2022 by Genesis Suarez
The manager was extremely helpful and gave us great service.
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November 2022 by Jewelz Cone
I had a great experience and the manager (Yousef) provided me with the best service.
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September 2022 by Corry Williams
Best customer service experience of 2022. All my questions was answered and added another line . All in all everything was in my price range. Sad that LG is not in the cell phone business anymore ?
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June 2022 by Soflo. Dre
This place is horrible to work and shop at .. Being a Former Employee I was let go without any explanation by the manager (Yaya Naser) On top of that I was owed a commission check and the manager has taken me off payroll to purposely stop me from receiving my work check... Also at metro when you purchase a phone ASK FOR YOU INVOICE They ring up items for a higher price than listed .. Do and you will catch them charging you an extra $200 to $300 dollars for items that are supposed to be less than 30 dollars.. Horrible company and retail location
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January 2022 by Milk Frazile
Yousef was great super helpful would definitely recommend ?
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October 2021 by Ari Lucy
Went in for a phone expecting to be in the store a long time, but the sales reps were very fast and knew exactly what they were doing. One of the best stores I have been to in a while! I will continue to return to this store!very happy customer.
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October 2021 by Riley Scott
Walked in to pay my bill and was told there would be a $4 fee for card. Okay. Left without paying and came back later after I got money out of my account and didn't think anything of it until I was handed 4 quarters back and the receipt said I was charged a 'convenience'.....for paying with cash...If I knew that I would still be charge I wouldn't have paid this week cause I needed that money. If there isn't a way to avoid paying these 'fees' I'll definitely be switching providers.Also, if someone comes in the store to pay with card, then leaves and says they can't pay, only to then come back in the store 30min later with cash, you should really say the price again and not just take the money.
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October 2021 by Kya Evans
I'm happy with the phone and the deal I got from this store! I wanted a good smartphone that did the basics, and the employee recommended one that checked all the boxes. Speaking with the service team helped me get exactly what I was looking for!
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October 2021 by Shirley Martin
The associate was very efficient and courteous. Since my son was a new customer, he issued extra discounts; deep discounts! He was more helpful and courteous than the previous associates. Stop by!
