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November 2023 by Matthew
Absolutely fantastic experience! Called this location before driving from Perry, FL to Tallahassee and the guy on the phone was very very helpful in answering my questions. Once we made it to the location the same guy (Ollie or Olley?) was still working.We had to wait a few minutes while he helped another customer and he was very professional and really went the mile to help the guy in front of us.Once my wife and I stepped up to the counter he remembered me calling and exactly what I called for and went straight to work on my request.Hands down the absolute best employee I have ever dealt with when it comes to mobile services.I may have spelled his name wrong but I will go and see him from now on with all of my metro mobile services, so hopefully he stays at this location but if he ever transfers to another one then I will go wherever he is at.He was knowledgeable and very polite and truly cared to help us in our situation while smiling the entire time.He seems to really enjoy his job.Very impressive to find people like that in today's world so keep him around!
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September 2023 by Gary Johnson
Store Manager Ms.Tiffiany is a very nice young lady with amazing customer service. I will surely be coming to this location every time.
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September 2023 by calvin Williams
Love mis Tiffany she the best,***?
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September 2023 by Michael Dyson
The ladies that work at this store were very helpful. Can't say that for other locations in Tallahassee. But if you need something taken care of go see them.
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September 2023 by Brian Clarke
Ms Tiffany A Nice young lady all the time
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July 2023 by Drop Em
Came to buy my kids new phones today so and they were closed at 11:00. Hours on the door said 9am-8pm. That sucked.
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July 2023 by Lola Support
Great Customer Service, the guy there was very helpful in helping set up my phone.
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July 2023 by Velma Thomas
Took me straight to my destination.
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June 2023 by Jeffrey Haynes
Superior customer service. Great product knowledge. Clean, neat and orderly product displays
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December 2022 by Peewee
Associate Dickens had amazing customer service. He made the process very easy and enjoyable.
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November 2022 by Katherine Joyner
No point.
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July 2021 by Tapiwa A.
You offered a promotion, I applied for it after you sent me invitations on 3 occasions,now you are telling me I have to jump through yet another hoop? Why? I do not have my phone because your agent did not type the correct mailing address on the shipping receipt, despite me repeating it 3 times. This feels borderline discriminatory. I am calling all evening after UPS tells me the address you gave the is over the blocks from my apartment complex,and I am being treated as though it is my responsibility "to right this wrong.' I have been left on the phone on ridiculous hold times, now I am being told to jump through hoops essentially if I want to utilize T-Mobile service. Frankly, I am irritated, because to walk away from a company I have been with for 5 years,to be treated disrespectfully is not my idea of a"smooth move."
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July 2020 by Anne J.
Amazing customer service from the staff here!! Alonzo, Moe and Darius took such amazing care of me. The got me new phone and great plan at good price. They have won me over!! They are all very knowledgeable very caring and want to make you happy. They answer all of your questions and all of your concerns. I've worked in customer service and retail for years and they are exemplary examples of great customer service and great problem solver's.
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June 2020 by LifeWithSi
amazing customer service
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January 2020 by Linda P.
I was a customer of T-mobile for 10 years. I cancelled my service in December 21 to switch to a cheaper company. I have been promised a refund several times even after talking to a supervisor Don. Today January 27 I was told I will get in 14 days after they figure out my late fees. Why can't I as a customer charge a fee for having to wait so long for my refund.
