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February 2024 by Joan Batten
Caring, considerate and compassionate about animals.
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October 2023 by Carrie Venclauskas
Since I've been seeing Dr. Donofro at Lost Robles for more than 10 years - I felt it was time to update my review. She has provided the highest quality and most compassionate veterinary care for the 5 beloved dogs that have come into my life for more than a decade.I have presented her with some of the most challenging and difficult cases of her career I suspect, and she always delivers. My sweet Molly had a very difficult seizure disorder that was complicated with an electrical injury she has as a baby before I adopted her, and Dr. D. kept Molly going, happy and content for many more years than anyone expected her to stay with us. She saved her life multiple times and because she thinks outside of the box and embraces a variety of traditional and holistic modalities, she accomplished life changing and life saving treatment on Molly time and time again.Dr. D. has also provided miracle working care for two of my dogs fighting cancer, and my sweet Sammy, who doesn't become ill very often, but when he does, he requires Dr. D's brilliant, unique, and expert care. I'm hoping my puppy Charlie gives her a break and doesn't bring the strange, weird, and "WTH" kind of cases that are typical with my dogs. LOL.Dr. D truly cares, stays incredibly involved in continuing education, is an expert researcher, and maintains relationships with experts through the state for those times when she needs to refer out. I truly hope she doesn't retire anytime soon!!
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September 2023 by Rachel Ward
Dr. Melanie and the team are amazing. The interior and exterior of the building look like your favorite aunt's house rather than a Vet's office. The staff are sweet, knowledgeable and loved my dog, so of course I love them too.
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September 2023 by David Thomson
Love the customer service heven the front of the house or the receptionists are helpful with small minor issues I have with my pets and they're all very knowledgeable
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August 2023 by Jeremy Marx
I recently had the opportunity to work with Melanie Donofro in a professional capacity. She proved to be knowledgeable, credible, caring, and one of the hardest working persons I've come across! She's a true pro who is clearly committed to her business and patients - you can without any reservations entrust your furry kiddos to her.
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May 2023 by Stephanie Hammelman
If you are in need of a vet, this is vet to go to. Staff are always pleasant, helpful and show genuine concern for your beloved pet. The vets are top notch. Go well above the average to take care of your pet.
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March 2023 by Gabriel Trollinger
So far, so good. Enjoyed the vet and tech’s personal attention. I never saw a vet, or got to observe their inspections of my dogs at S. Monroe Animal Hospital. This place feels much more like what a vet was pre-pandemic. Not expensive either.
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February 2023 by Tracey Keppel
Dr. Mel is the absolute best. She goes above and beyond for her “patients” and their owners. ⭐️⭐️⭐️⭐️⭐️ all day every day.
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January 2023 by Emily Fuhrman
No vet compares. They took the best care of my dogs, Bailee and Frank. The environment was stress free, from the Dutch doors that made communication easy in each room, to sitting on the floor instead of exam tables to help keep things as relaxed as much as possible. Calling and checking up after appointments. Speaking clearly and with compassion. Loving my pets like I do. I’ve yet to find a vet that even comes close now that I’ve moved to Indiana. Really miss the care and staff at Los Robles!
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January 2023 by Robin McDougall
These folks definitely worked with me and my nervous dog to get a diagnosis for the cause of her pain. The vet was persistent and has been able to prescribe medications so Pacchi feels better most days.I don't love the online method for ordering medication. I'm getting better using that site. But it's a bit cumbersome and adds extra steps.The only other piece that bothered me is this: when Pacchi was in for her diagnosis, the vet thought she might have cancer. It was scary. We arranged for me to come back after work at 3:30, but when I got there, the vet had left for the day. She gave me a detailed note explaining Pacchi doesn't have cancer. But she wasn't available for me to ask specific questions. I had some trouble reconnecting with her. When I did, she was very helpful and informative. In the end, I got just what I needed. I would like to have known ahead of time that she would be gone when I came back, just so I could prepare. I was pretty worried about that speculative diagnosis and felt let down.I still use Los Robles and do recommend it to others. I also recommend they get clear on how they will make contact with the vet if the appointment is later in the afternoon or if they have to leave their animal for awhile.Still give the place four stars.
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August 2022 by Ellen Taylor
I highly recommend Los Robles for veterinary care, especially for elderly animals. I had a great experience with Dr. Huffman.
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July 2022 by Chelle
Los Robles is an unorganized, ill ran animal hospital. The employees were extremely rude to me as well as judgmental. I did not feel safe or welcomed in this environment
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July 2022 by Rae
Sandy is a poor supervisor that does not know how to keep her staff in order. She allows disrespect to occur amongst her staff and she is not friendly. Bullying is unacceptable and I hope this place gets better management, as concerns were expressed and nothing changed. The work environment here is unruly and I’d advise all people of color to stay away
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July 2022 by des p
This establishment lacks professionalism along side of communication skills. Multiple accounts of disrespect have been displayed and this leads to bitter management within staff. Bullying and discrimination does not belong in the place of animals care. hopefully things change soon.
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May 2022 by Kim Forehand-van der Linde
We love Los Robles and the vets there. They take really good care of our puppies and kitties.
