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April 2024 by Stephanie Allen
Second time/year with the same tax preparer who must be very socially awkward. Laughing at my lack of knowledge in tax law and ways to proceed; after the preparation was the finale for me. Which is her job description and position; not mine, for the record might I add.
I will not return especially after finding the solution to the issue and question I had on the IRS website and doing it myself due to my own online research and not in or at the guidance of my tax preparer. That would have been helpful especially since she was paid for that service; or so I thought.?
That was my experience; thank you for the soapbox.
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April 2024 by Charles Pitts
Great place amd nice folks for tax time!
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March 2024 by Mike
Great job to the Mahan Village team of tax professionals!
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February 2024 by Chip Chalmers
I saw Miss Jean and wanted my first taxes here to be in person rather than internet. It was quick (under and hour) and e-filed that day and accepted by the government that afternoon. Return should be in 15 days!
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February 2024 by Ibree Perry
Provided good advice for next year when it’s time to file taxes again.
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February 2024 by Melissa Alexander
Great experience working with Jean!
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February 2024 by Skyline Home Interior Painting LLC
Very pleasant experience...
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January 2024 by Rebecca Herb
Wasted my time. I have a two week old and submitted all documents ahead of time in order to be as quick as possible for him. I get there and they tell me that I’m unable to file until i get further documentation for my baby. That is completely fine, but it is unacceptable that they didn’t message me in my HR Block portal or try and contact me in any way to let me know. So i packed up a baby, gathered my documents, and found when i arrived at the office that they couldn’t do anything for me.
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August 2023 by William Rozofsky
Great and dependable
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June 2023 by Bobby S.
If only you could leave NO stars?! We had our taxes filed at H and R Block this past year and what a NIGHTMARE! IRS contacted us with a hundred questions! We took that letter down to one of the only offices that was open. After explaining and providing all documents, copies and notes to the representative she quickly advised she couldn't complete today could we give her til tomorrow? We complied and NOW ITS BEEN FOUR DAYS! Our cost for this superb processing and customer service was $485 !!!! PLEASE STAY AWAY FROM THIS TAX SERVICE!!!! THEY HAVE NO IDEA!!!!!!!
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June 2023 by Tammy Hancock
I always use them!
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March 2023 by Only Me
I made an appointment for 2/24 @ 5:30p with Linda Brown. Got there on time, waited until 5:50p and Linda never showed. When I asked the lady at the counter she asked me to wait. She called and apparently she was on her way. The receptionist kept talking on the with her on the phone but never informed me that she was coming or anything. When I stood up at the counter and asked her why did I have to wait for her she said the system assigned me to her. I asked her for someone else who could help me. There was another lady not helping everyone and just standing at the counter. The receptionist went to give her my documents and she just looked at them and just started mumbling with her. I got so upset about the lack of respect that I just said to them “ it’s ok, i need to go since I have another appointment and don’t want to be late. She said ok and turned to the lady. I had to ask her for my documents because she just put them to the side. I always make appointments and always make sure I arrive on time so I don’t alter someone else’s time and I expect the same in return. The fact that I had to wait about 30 minutes and then for them to act so unprofessional really made me feel very disappointed. I’m going to another H & R Block today. Let see my experience with this one. Wish me luck.
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March 2023 by Patrice Miller
Jean Conrad put an incorrect account number on my tax form. And it delayed my refund. Please be careful everyone and double check everything. She’s a nice person…..she’s just not computer savvy! UPDATE…..I see the response below…..if I need help contact the number. Must be a generic response…..Again my refund was delayed due to an incorrect account number entered. There’s nothing that can be done to fixed that….unless you want to refund my $239 fee. And Jean had the audacity to leave me a phone message saying she always verify the account numbers….Lies just to cover her a$$, because I sent the account number by email and showed her the account number was correct in the email…….So if your not going to send me a refund for the $239 fees I paid for the screw up. Don’t even bother responding!!!!
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March 2023 by Dominic Matthew
Due to the fact that I made it clear why I came to H&R Block, and I pointed out that I made it clear, the lady won't help me. No matter how polite I tried to be. She has an issue of being wrong, and I feel that I am being treated wrongfully in this H&R Block.
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March 2023 by Gwen Jones
Will not go again my appointment was at 5:15pm and I didn't get called back until after 6pm and once called back my tax professional stated that she did not know I was waiting. To make matters worst she did not know what to do and needed assistance from 2 other tax members. I didn't finish up until after 7pm.
