-
January 2024 by Ashley Larson
Bobby was my salesman and he was fantastic. He was so patient with me as I worked through my deal and what I wanted to do. He presented the cars thoroughly. The paperwork took too long in my opinion and I had a straightforward deal. It was about 3 hours start to finish and no faults to Bobby. The finance guy was nice when I tried to haggle and explained very professionally the cars pricing. They did ask me twice about the extended warranty which I did decline. The car was a great deal but I am a bit annoyed that some minor issues have arose in the first 2 weeks and I think they could have been resolved prior to listing the car for sale. Now I have to make an appointment for service which really is just an inconviencece. I’d recommend Gem Mazda and if your looking for a salesman Bobby was amazing.
-
January 2024 by FLA, native
I went there with full intent of buying my new car. and could have done it that day. But they insisted on playing hardball not the game I will play at all. They will never have my.Business. So I found a car at another company and love it. Love the cars but not worth The Hassel.Needless to say, I was very disappointed.... I'll stick with my Volkswagen.
-
January 2024 by Kyle
Bobby West was our salesperson and did a fantastic job throughout the entire experience. He took the time to stay after hours just to show my wife and I all the features of our new car & answer questions, and didn’t push us at all during the process. Highly recommend Gem Mazda, and especially recommend Bobby for anyone looking for a low stress car buying experience
-
January 2024 by Bailey Chandler
I had a wonderful experience at Gem Mazda! All of the staff were very kind. I purchased an 2024 Mazda 3 Carbon Turbo from Bobby West and he was very helpful and friendly. Justin Carraway was also very friendly and helpful with everything. Amazing customer service. The best car buying experience I have ever had!
-
January 2024 by Sarah Bonning
My husband and I were looking to trade our cars in for one better car, and Bobby West helped us find our new 2024 Mazda CX-5. We LOVE it. Bobby was very kind, informative, and did not pressure us into buying. He walked us through all the features and took his time to answer all our questions, and even stayed after closing to make sure we felt comfortable driving it off the lot. Thank you for such a great experience!!!
-
January 2024 by Cindy p
I was needing another Mazda vehicle due to my Mazda CX-3 being totaled. I have gotten extremely fantastic help. This dealership is definitely where I wanted to come. I do recommend anyone to come buy a Mazda vehicle !!!! Thank you so much ? ?? I purchased the Mazda CX30 from Bobby West. He was amazing ?! I love this vehicle so much.
-
January 2024 by Nicole Calloway
I had a very pleasant experience at Gem Mazda! All of the staff was very kind/courteous. Bobby West was my sales person, and he was very patient and helpful. I was able to purchase a brand new vehicle and drive away with it the same day I came to their dealership. Mr. Carraway was also very kind and friendly. I did not feel pressured to purchase a vehicle. I wish I could remember the names of all the other people who assisted me. Stellar service. Keep it up Gem Mazda! Best dealership in town!
-
January 2024 by Angela Laws
I did not purchase my Mazda 6 from Gem however, all of my service needs for 7 years have been nothing short of exceptional! Joanna and her team are A++. That’s what makes it difficult to write this review. After I was told that the dealership purchases cars, I decided to bring my car in for an appraisal. I had no preconceived expectations. I had already received an offer from another dealership and only seeking the best offer. After I declined their offer, Gary (salesperson) told me that the manager said to “just go with the other offer”. It wasn’t the low offer that bothered me. It was the lack of professionalism, especially considering my long relationship with Gem. Thank you Joanna and service team for 7 amazing years of service.
-
December 2023 by Hannah Vollenweider
Great car shopping experience! Michael took the time to breakdown features of the new Mazda 3 my husband and I purchased, and the process was a huge improvement from previous car dealerships. You can tell that their business is highly customer focused, and is a breath of fresh air from any car buying experiences we've had in the past. Thank you Michael and Justin!
-
November 2023 by Sarah Kramer
Michael and Gabe were a breath of fresh air when it comes down to going in to look at vehicles with or without potential to purchase one. We went in to test drive some of their vehicles to compare it to other local dealerships and not once did we feel pressured or patronized by either of them to buy something on the spot. They were both knowledgeable, personable, and easy going. The sales manager was also very helpful and worked with us when it came down to what we wanted to pay maximum monthly for a new vehicle. We our loving our CX-50 and very happy to be a continuing customer with Mazda!
-
October 2023 by Jazmyn Stevens
I went to Mazda today for a quick repair on my vehicle. Jeremy was my service advisor and he was extremely patient and knowledgeable. He kept me updated on what was going on and the service was extremely fast! On top of the dealership being super clean, i rate my experience a 10/10!!!!! Thanks Jeremy!
-
October 2023 by k jones
---------------update ----------I had changed my initial poor rating to a good rating after being contacted by the general manager to complete the sale. Unfortunately after multiple communications on where the title is after the sale, I am unable to get a straight answer out of Gem Mazda to where the title is on the car that I purchased from this company almost a month ago. Their story changes with each communication. I am in limbo land trying to get the vehicle registered waiting for the title to arrive to allow it to be registered and get plates.------------------prior post--------------After an initial bumpy out of state transaction, Gem Mazda GSM and FM were able to address the issues to move the vehicle sale forward.
-
September 2023 by Aubrey Tubbs
I had an exceptional experience purchasing a car at Gem Mazda and would recommend this dealership to anyone buying a car. I had unpleasant experiences at other dealerships prior to visiting Gem Mazda. I encountered impatience, pressure, and sales tactics that made me uncomfortable. I've also had many experiences where I felt like a target to take advantage of as a younger woman shopping alone. I did not experience any of those things as Gem Mazda. They explained the product and optional add-ons, but gave me plenty of time to think about my options and accepted "no" easily. My sales person, Gary, was so kind, patient, and extremely knowledgeable. He thoroughly answered every single question I had with enthusiasm. I could tell he genuinely believes in the product he is selling. Gary also explained everything in technical detail and not once asked me what my husband thinks or if I need to consult with someone else first (which is so offensive to me as an adult woman, and I have encountered many times from car dealers to home repair contractors, ugh). He even stayed after closing time to make sure I was completely set up and ready to drive my new car home.I feel we came to a fair price on my Mazda Cx5. Maybe I could have saved a little bit if I hunted elsewhere, but I was so happy to pay a fair price at a dealership where I felt comfortable and respected. Justin in finance was helpful and polite, explained everything, and did not pressure me to buy things I didn't want. The sales manager, Shawn, made a point of saying hello and thanking me for my business. From the moment I walked in the door, to when I left, was all positive.I will happily buy again from Gem Mazda when the time comes.
-
September 2023 by Kim Miller
It was great to work with GEM Mazda in Tallahassee on the purchase of my 2020 CX5 Sport. We were there for some time, as it was a Saturday, and they were busy. However, the team was great and our sales rep Gary was wonderful to work with!! Justin was very helpful with all of the financing paperwork and got me a payment I was happy with. Tim was very helpful as well. Overall, it was a great experience working with the crew at GEM Mazda and I would highly recommend this dealership if you are looking for a new/used Mazda!!
-
August 2023 by Erik Iversen
I bought my first car out of college with Gem Mazda and I could not be happier. I worked with Isaiah Elder who was super accommodating. He was very knowledgeable about the vehicles while not being pushy and aggressive to sell a car to you. This was a breath of fresh air as I had been to another dealership close by who did just that. Gem Mazda knows that the cars they sell are good quality and reliable so they let the cars do the talking. I would recommend this dealership to anyone in the market for a new car!
