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September 2023 by Joel D.
I've been trying to cancel my membership for weeks. Nobody ever answers my calls, returns my calls and nobody is ever at the front desk. I am currently paying for two memberships now.
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August 2023 by Jerry Hannahs
I called Fuel with a billing problem, long story short, no fault of mine or Fuel Fitness. Manager Roger Mills went above and beyond to professionally, courteously and expertly assist in solving this mishap. A mishap that would have cost me hundreds of dollars and damage my credit score.Roger worked on a solution for days, keeping my updated along the way. The entire time, Roger was upbeat positive and reassuring.I've managed teams at the corporate level. Roger's work ethic and customer service skills are a rare find. People like Roger Mills make the entire team better, raising the bar by example.Thank you Roger for your services and congratulations Fuel for having such a dedicated member as a teammate.Thanks again,Jerry Hannahs
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July 2023 by Charlene Helton
Edit below the original:I would rate no stars but that’s not an option and I don’t recommend going here and to take your money elsewhere. Here is why I say this: I had a 30 minute free personal training appointment with a trainer, and when I showed up, the man who let me in said no one was here and to wait. I waited for the 30 minutes I was supposed have the appointment for. No one showed up, no one bothered to check on me if I needed anything, no one was even stationed at the front desk. The same guy that had told me to wait had left and said that they hope someone shows up. I was coming here in hopes to see if this gym was going to work for me since it was so close to home. Looks like I wont be and will be taking my money and time elsewhere. Seems if you’re not a member already the company doesn’t care about you. I am very disappointed with the professionalism and the company for not having a substitute trainer or even calling to cancel or reschedule.Edit: The general manager called and explained to me the reason why no one was there for my appointment. It was due to a scheduling conflict with an old system they didn't know existed since the ownership changed in January. Apparently, the schedule I had put in didn't show up in an email, so they didn't know I was coming. If they had, they would've called me hours prior to the appointment and would've been waiting on me. I appreciate the call and explanation from the GM and I understand that it wasn't entirely their fault, but it will still take some time for me to see if I should come back.
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July 2023 by Autumn
I would recommend this gym to anyone with anxiety. It’s private and clean and everyone is pretty friendly. The owner Rodger Mills (I hope I’m remembering correctly) is so great. He helped me cancel my membership when moving to different states. He personally canceled it for me because the old company they were using for cancellations ran me around in circles. I was explaining my frustrations to him and he reassured me that the problem would be fixed. He did! My payments were all paid out, he canceled my membership with no weird fees, and he was friendly while doing so. I trust the owners care about their business and customers. I would check this place out if you’re looking.
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July 2023 by Meagan Benton
What the heck is going on at this gym? I made a 9 am appointment this morning and no staff is here. While I was here briefly, someone else walked in to try to see staff because he'd signed up for a class this weekend but no one was here when he came. The phone only rings to a cell phone sitting on the empty desk. They evidently aren't trying to get any more business.
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June 2023 by David M.
Tried signing up for a sample class and then shower up to talk to staff, no one was around either time. Walking away, I tried to leave a review on Google Maps but wasn't allowed to. No wonder they have a great start rating there!
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June 2023 by Willie Ward
I like it so far. The staff seems professional and friendly. There are lots of different equipment to use and it is not crowded.
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June 2023 by Edwin Baird
Was lied to when joining about cancellation policy . Got billked out of months of membership fees trying cancel. They required I email for cancelation application then endless runaround . Not to mention the staff was worthless while there. Don't buy their BS.
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May 2023 by Veronica G.
I did the personal training membership with Jaz as my trainer for 6months and she was awesome and is the only reason I'm giving this gym 3 stars. Other reviews about her are true that she brings her kids, but they aren't a bother and anyone who is bothered by that should remember that ppl have kids, that's how the world works. I also really like that Fuel is 24 hours and you can let yourself in. However, I agree with the poor ratings of other reviews regarding everything else in this gym. At first, it looks great but the more you use this gym you start to notice machines are ripped, they are almost never wiped down, dirty towels everywhere, no paper towels to clean machines, cardio machines (ellipticals) and not well maintained and always creaking like they're about to fall apart. I honestly only kept my membership cause Jaz was so motivating but at $200 a month it became too much to keep up with, so I switched to the regular membership. My BF started taking me to youfit so I could train with him, since fuel doesn't allow guests (which is kinda ridiculous considering most gyms in town charge the same amount for guest privileges as fuel charges for the regular membership), and I literally never went back to fuel. For the past couple of days I've been trying to cancel my membership since I noticed that in the month of May, they charged me double. When I called I got Rodger, he cut me off to explain that was my annual fee, and I explained I had already paid that in February, to which he responded no that was the startup cause "I was a new member in Feb". I reminded him I had been a member for 6 months of the personal training membership prior to Feb. He said he would refund me May's overcharges but I still have not seen that refund initiated. I asked about canceling my membership and he said they could not do that in person or over the phone, which is CRAZY considering we live in the digital age, and I could change memberships in person or in the app (which is another nightmare). W/e he's was supposed to email me the form to cancel, but didn't until I called again the next day and told me he was doing it right before I called, but then asked me what my email was twice on this call so how was he doing it without my email?? w.e he honestly does come off as a conman/ former used car salesman type. I get the form today and see that it takes 30 days from when they process the form to cancel and takes them 5-7 days from when they recieve the form to process it. If there is a billing cycle within those 30days (but really almost 40) I will still be charged. THAT is fucking wild to me! what happened to no contract?? That's literally forcing ppl into a contract. The same form states that if the last payment doesn't go through that they will send you to collections. Like WTF?? You guys must really be doing bad to willingly build up bad karma and a terrible reputation. Honestly started off giving this place 3 stars but now I've convinced myself to lower it. Good luck if you try them out.
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March 2023 by Honest G.
Do not fall into the trap of joining this gym. Very high pressure sales tactics and a no guest policy. Trying to cancel this membership is the biggest scam attempt I have ever seen. If you want to cancel, you must print off a cancellation form that has to be requested from a third party company and then sign it, scan it, and then send back to the third party company. I learned that this was the process after calling the manager of the facility and him telling me "yeah you need to come in to the gym to cancel so that we can put a name with a face." Fast forward a week and i get a call stating that my payment for the membership (on a card I use daily) did not go through. When I asked how this could be possible, I was told that my card information had been removed from their file but that I still have an unpaid balance that will be sent to collections if it is unpaid. When I finally had time to go in and physically cancel my membership and pay my overdue balance, I was informed that I in fact could not cancel my membership in person and that after submitting a cancellation request to the third company party mentioned above the billing cycle would continue for an additional 30 days after the request is made which means I again had to pay for another month. The manager removed my card information to cause the payment issue and delay the 30 day cancellation notice in order to get another month of payment out of me. Complete con artists, stay away.
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February 2023 by Marie G.
There are much more professionally run places to go to in Tally. Find them run from this place.In December 2022 I purchased a month to month membership for myself for $150/month that included 4 personal training sessions per month. I got covid right after I joined. Couldn't use the gym. Trainer-Jazmine told me she would make up December owed sessions with me + 1 free from joining.1/17 the gym charged me $200 for my membership - had to call to get $50 refunded, which they did. On 1/23/2023 I added a membership on for my spouse no training for $27.99/month. No contracts on either. No commitment on either.Trainer was unprofessional - several instances of unprofessional behavior, she brought her child with her and that child was on floor, other members brought kids and either left them unattended in lobby or had on floor. Her husband came to pick her up during one of my sessions and she cut it short 10 minutes.On 1/25 my card was charged for another $200. Roger the manager told me it was for extra sessions and when I told him that Jazz was to have been making up classes missed for covid he told me he didn't know - not my problem she didn't communicate with him. She also has a mouth on her - for being a woman - she loudly called me a MILF during training and thought is was funny. Shame on her.I also have a disability and Jazmine was to have told another trainer about it for a class, but did not when I went to class he had no idea so I couldn't attend.Roger had also opened duplicate accounts for me and my card didn't work many times to let me in gym.In discussing all issues with Roger on 1/25 I told him that we were going to cancel our memberships Mid-February so it would be the last month for us. My husband still had not gone to use club and we were done due to all the service issues.Roger told me we should just stop using and he would refund my husband's $27.99, the $200 overcharge and $112.50 for the unused portion of mine for January. Roger said he'd call back, but did not - which doesn't surprise me as he makes excuses for everything and doesn't listen to people when they talk - (i.e. when I first called on that day he said he had to 'look into issues' - I told him I was free for a call between 10 and 10:30 - he called after 11). Never got another call or response to emails from Roger who claims to be the 'manager' of the club regarding the pending refund.I only received the $200 refund of overcharge - he's still not returning calls or emails regarding remainder $140.49 owed.
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February 2023 by Denise Rains
I joined Fuel Fitness after being fairly sedentary throughout the pandemic and feeling like I gained weight and lost a lot of strength. I’m also a senior so aging was working against me too. The staff has been wonderful and welcoming. I decided to work with a trainer to get me started and Jasmine is fabulous. I’ve made s lot of progress and I feel soooo much better. Jasmine has done the perfect amount of pushing and challenging to keep me going and not quit (which I tend to do when I feel overwhelmed). The gym is small and a little dated but it works perfectly for me. The equipment is clean and well maintained. Roger, the manager is pretty much always there and addresses any issues quickly. It’s quite the family environment and I always feel comfortable and safe while working out. I’m a happy Fuel family member!
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January 2023 by K Wes
Raj absolutely makes this gym the best in Tallahassee, he is always friendly and personable every single day. Facility is spotless, great selection of equipment. Highly recommend, thanks Raj!
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January 2023 by Sydney Manchester
Honestly the best gym for both the money & atmosphere. ?? Small (but not claustrophobic feeling), not packed with a ton of college kids or older folks who hog the weights/machines for a ridiculous amount of time, & it’s 24/7 so it matches my needs for what I look for in a gym. Hidden gem, 13/10 would recommend.
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January 2023 by Logan Lister
This is one of the best gyms I have ever been a member of. They have everything you could possibly need at a gym. The best management. and just a professional atmosphere. I highly recommend this gym
