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November 2023 by Eddy 44
Phone over 2 hours, they answered and said they have to transfer me to the help desk, and said will have to wait another hour. Why would i have to speak to the first lady in the first place!! This is ridiculous.
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November 2023 by Dean M
Was only waiting on the phone for about 25 minutes for the licensing dept, guy who answered was super nice and professional. Addressed all my questions or concerns, went great.
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April 2023 by Travis Johnson
The fact that they charge a $4.88 "convenience fee" to pay online on a government website (when people using their site saves them money!) that barely functions after spending millions to develop a terrible website that isn't user friendly really grinds my gears.On the plus side, Alex was awesome and the people are very friendly and helpful. The Florida government websites are so awful for user experience that every single time you need to do something you have to talk to a person to guide you through it. Where is the money going to develop the website? This is what we get for millions of dollars in 2023? Infuriating.
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September 2021 by Sonya Reed
After numerous calls I've spoken to a live person ONCE, thereafter it's been automated blah blah and call back later, well when is later cause when I call first thing in the morning and right before closing I'm getting the same auto smh
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September 2021 by j Ryan
No one answers phone calls or messages back in live chat online. Absolutely horrible service and just hang up on you
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September 2021 by Darien Jackson
This place is a joke!!! Good luck
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September 2021 by Basil Co
It is very disappointing and frustrating the way my CWL petition is been handled. I submitted all the requirements and paid fees and had the police department taking care of my fingerprints. In February 2021 I call and the lady told me they were still processing my license and that they received my fingerprints, twi months later I call again and they say they don’t have the fingerprints, how frustrating this is since I have to wait 3 hours on the fun to be able to talk with a representative. However I will not stop until I get my problem fix, I will keep you all updated about what happens.
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September 2021 by Katie White
Trying to get your concealed carry is a long frustrating process. If you have questions about anything you will have to go through many different options only to be told to call back later all representatives are busy. I understand how busy they are with Covid but I have been dealing with FDACS for 4 months now and only have been able to reach a real person on the phone once. What should be a fairly quick process takes months with little to no help from staff.
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September 2021 by prince louie
WASTE OF TIME. These people are no help. they only care when it comes to taking your money. I apply for my CWL and wait months with no updates. Every time I call they tell me to hold on so they can check where it is then Hang up on me. After about 4 months now my application says my license is Issued and I will get it within 2weeks it’s going on to a month and nothing. Don’t even bother calling the number they have online it’s just going to put u in a Loop
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September 2021 by AdamThtGuy
I literally waited 2 hours nobody picked up. Now it's 5pm and they are closed. I was also hung up on 3 times before i could say anything. All this after USPS didn't deliver my license renewal papers and for some reason took 2 MONTHS to send it back.
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September 2020 by no name
They had me on the phone on hold and transferring me around for almost 2 hours then they hung up on me
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September 2020 by NB SoFlo
I don't understand how something so essential to the public can't have its regional offices open for a better customer service experince than having everyone on hold for hours at a time with unanswered Questions or even being able to speak to a customer service rep. Someone explain how a walgreens can be open to the public but a state essential business can't ??? In my opinion Very unprofessional not to have a online CWL replacement service but would rather have have almost thousands of replacement applications sent in by mail, making it take even longer before any of the CWL holders get their replacements. OPEN REGIONAL OFFICES TO THE PUBLIC THANK YOU !!
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September 2020 by Danilo
This is the worst customer service ever. If you call them your on hold for hours and then they transfer you around to tell you to hold again and hang up. Being a government agency this is the most unprofessional and frustrating call center I've ever experienced. Get this fixed!!!
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September 2020 by Florida Electronic Fingerprinting Services
Cameron ClaytonBESQA SupervisorFlorida Department of Agriculture and Consumer ServicesP.O. Box 5647Tallahassee, FL 32314-5647Dear Cameron,Professionalism counts, thank you for your assistance today and every day. Thank you for serving the people of Florida with fairness, and integrity. Floridians need more public servants like you, who do the right thing the first time.We were able to reassure our clients, and that gave us such relief; because, we want our customers to know we go the extra mile for them too.There is always something new to clarify and learn in our industry.We are so grateful for your guidance, and the time you took to make sure we had the information we needed.Thank you, Godspeed to you and yoursRalph M1idu a Veteran Owned FDLE Approved Livescan Service Provider, Tampa, FL
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September 2020 by Troy Gray
I mean its a government agency, that still needs a lot of reform however I am pleased at the way things are heading. You need more call takers and more modern systems to help consumers and people getting licenses know the status of their applications
