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September 2023 by Danny Allen
Excellent selection and service.
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October 2022 by Moses Chavez
Very rude in-house sales . No customer service at all .
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March 2022 by Jonathan Sublett
Hours are incorrect. Showed up at 5:01 and it was closed.
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March 2022 by David. Brian Coppedge
Always very professional.Always quality product.Always reasonability priced.
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February 2022 by Bryan Holland
Great customer service and good wood.
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December 2021 by Melissa Strauss
I would go literally anywhere else. First of all, they let our Framer charge whatever he felt like to our account without confirming with us which resulted in hundreds of dollars in materials we didn't order or need be delivered to our house and left there for months, then picked them up randomly and we have yet to see a refund 7 months later. They gave us no options for our windows, told us this was all that was available and it would take 6 weeks to custom order (everything we needed was standard sized), meanwhile, everything we needed was in stock at Home Depot for the same prices. We got a defective sliding glass door that won't lock properly, when I wanted french doors to begin with, and they LOST all of our screens. So here we are in the nice weather season with no screens, I spoke to them 3 months ago and was told that they ordered new screens for us that would be delivered to our home in 2-3 weeks and we have neither seen these screens, nor have we heard back from them. Horrible customer service, response time, and just plain refusal to help us. Please, save yourself the trouble and go somewhere else.
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October 2021 by Eric Taylor
Highest prices in town and poorest customer service ever ! If your gonna charge the highest prices at least have staff that shows they care
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June 2021 by K P
I had a bizarre shopping experience at Capital City Lumber today. I just needed a couple of boards to repair a picnic table, and I decided to stop in on my way home from work. I knew they kept shorter hours than the big hardware chains, so I got on the Internet and found a Capital City Lumber website that showed they were open until 5:30. Well, I pulled in their parking lot at 4:59 and workers were pulling down the loading bay doors like they were closing. I figured, ok, they might have changed their hours and didn’t update their website. It wouldn’t be the first time a person has found inaccurate info on a website. Anyway, I went ahead and walked up to the front door which was still open and walked in at straight up 5:00pm. When I got inside I saw the guys at the counter were already shutting things down. When they saw me walking in, they looked up at the clock then looked back at me with what I can only describe as unhappy looks. I went ahead up to the counter and told the guys what I needed, then they looked up at the clock again and then looked at each other like they were trying to decide whether to throw me out or help me. At that point I told them I had just looked at their website and it said they were open until 5:30. There were three people at the counter and they all tried to tell me they don’t have a website. I told them, well I Googled them and I found a website. Then one of them tells me there is another place in North Carolina called Capital City Lumber, and people frequently get them mixed up. I had seen that other NC location on the search list and I know that wasn’t the one I looked at. I didn’t bother to argue the point because they did decide to go ahead and sell me the wood I needed, although they were clearly not happy about it. As soon as I got home, I got on the computer and looked up the website again to prove to myself that I wasn’t losing my mind. There it was plain as day, “2501 Lonnbladh Road, Tallahassee, FL.” It had photos of the store, a map showing the correct location and listed the hours as 7-5:30. It was a fully functioning website with tabs to products and services and a thorough list of contact info including phone numbers and email for various managers and sales reps, etc. How can these guys not know that their own company has a website? If it was not their official website, someone went to great lengths to spoof one. I posted a screenshot of the website that supposedly doesn’t exist to prove that it does. To make a long story short, the people there were not very friendly. I get it, most people don’t like it when a customer shows up right at quitting time when they are ready to go home. Yes, they did go ahead and sell me what I came in for, but I think they could have handled it better in the interest of customer relations. Especially considering the simplicity of what I needed and the amount of money I was spending for what amounted to only about 4 ½ minutes of their time. I like shopping at local businesses because the people are generally more friendly and personable, but that is not what I got here. The whole experience was just weird.
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June 2021 by Lisa Poe
Looked them up online and everything shows them open until 530pm. I arrived at the store to find they close at 5pm. It would be great if the updated their hours online as well so not to waste time.
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March 2021 by Chris Defoe
Quick unload and nice people
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November 2020 by Jorhem Hochstedler
Had to call the order in, pull up to the front and wait to talk to a person. Which is fine. Then they loaded up most of my stuff. A little confusing if you don't know how there system works. But friendly people and good service.
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November 2020 by Richard Horne
Great Co and products! Awesome guys working there!
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October 2020 by Alan D.
I couldn't talk so I was at their mercy...hard to communicate. Anyway, they don't let you select the wood. They bring it to you and everything is rush rush. While it wasn't something that I would pick out, especially for almost $25.00 per board, I though I could get by. My first mistake. I got 12' length but cut it at 6' for easier hauling. My second mistake. By the time I got home to Havana, four of the boards were wrapped and crowned. The picture is a little hard to see all the problem. For twenty five years I've had good experience shopping at Capital City Lumber but not this time. I really don't know if I'll be going back, especially not any time soon. Tried twice to upload photos.....no luck.....would have made it easier to see the problem.
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October 2020 by Audrey Copeland
My fiancé purchased a special order from capital city lumber and when he received the product he didn’t realize that it was already broken. When he discovered this at the customers location he decided to bring it back to return it. Upon the return they told him that they were not able to give him his money back until the vendor gave them the money back. It’s been over a month at this point and they still have no answers. They have given him the runaround and the GM is no help. They won’t even allow their employees to come out to speak with him even though we know that wearing masks is just fine. They also made two purchases on his debit card which just stayed in the bank account as pending for over two weeks. The problem is that he paid cash for that order so those transaction should have never gone through. We are not happy at all about the way that they have handled business or communicated. When have you ever gone to an establishment where they tell you they can’t give you a refund on a product that they gave to you that was broken already and nobody checked it for quality control before they let it out the door. For a company that’s local that has a great reputation this experience has soured that rap.
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October 2020 by Dean Horton
Good people. Go out of there way to help you. Don't get that at big box stores
