-
April 2024 by Joe G.
Went in to look at some sheet metal, wasn't anyone at the front counter/register. So walked around looking for the metal, couldn't find it. Have a knee brace on and I'm handicap. So couldn't walk down ever isle. Saw several employees from a distance, no one came to check on me. Even heard them greet someone as I was walking out the door. About 9.30-10.00am.
-
April 2024 by John Tucker
Always nice, helpful people. The store and parking lot are clean and organized.
-
May 2023 by Andrew Harris
I visit this Ace Hardware at least twice a month to fill my propane. Almost every time, I am told to wait on the person in the back. I have been told that 3 people are trained at the store to fill propane, seems like a good idea to bump those numbers up. It’s a very weird dynamic in this store. A whole family works here, and one associate refers to another as “mommy”. I would recommend taking your money somewhere else for propane services to save yourself the 20 min wait.
-
May 2023 by Dave Wu
I walked in. And 2 black workers were chatting away. Was trying to find seeds. Both seemed to ignore me at first. Then I was pointed in a direction. Black man walked another black customer to their needs. I was wandering. On checkout. The black lady was short and rude. Bad vibe. Won't come back again. This is my neighborhood ace. SadAsian racism
-
April 2023 by Elaine Taff
Ace always has a friendly staff ready to help your shopping experience.
-
April 2023 by Alex Nicole
Young man scoured the entire store looking for a specific item for me. He didn't have to and I told him it was okay. But he found it and was happier than a larp about bringing it to me at the register. Very nice guy.
-
March 2023 by Donnie Parks
needed some bolts, washers and stop nuts to repair John deere plastic green lawn wagon. They had right size and jusr whar I needed to get back to work.
-
January 2023 by Lily Anna
The service was ok, but every employee except 1 was on break when I got there and several other customers were in need of assistance. I don't write reviews but I was overcharged and there was such a long line behind me that I didn't feel right making a huge deal about it. I bought 2 items each totaling less than $3 and was charged about $8. Either the cashier was incompetent or the items were labeled incorrectly, but in either case, I did not appreciate being overcharged.
-
October 2022 by Arlington Powell
Very Helpful Staff and Customer Service with a Smile
-
September 2022 by Sue Martindale
I had a plumbing issue that I felt I could fix. Ace not only had the part I needed but the employee gave me helpful information. I would not have been able to complete the job without his helpful hints. I'm grateful! I'm also DONE with Lowe's and Home Depot. Ace is my go-to.
-
May 2022 by MissMedic417
Went looking for flowers. They have an abysmal selection. This ace is where plants go to die. I decided to get a few anyway, so I take them to the cashier to find the price was actually $2 more than posted because "they in the big pots". I STILL decided to buy them because I didn't want to keep driving all over town looking for plants so I handed over my $5 off a $25 purchase ace rewards coupon and was informed they can't accept it because Bonnie is an outside vendor. I literally used the same coupon on the same plants at Woodville ace yesterday with no problem. Apparently they are within their right to refuse the coupon if they want, but they just lost a customer over $5. If you plan to shop at ace, stay far away from the one on north Monroe.
-
April 2022 by MW K
This place is double the price on their items compared to any other place in town. The employees are rude and unhelpful, NO ONE greets and it's worse than the big box stores trying to get someone to help you.How this place stays open is beyond my understanding!
-
December 2021 by De’Amber W
Me and my husband went here and there was a husky Caucasian man and a small Caucasian women working this day (describing because I don’t know names) about 2 minutes after we entered the store the women began trailing behind us watching I am a black women my husband is Mexican so I already know what this was about she didn’t offer assistance just watched us so we decided to leave as we were leaving the man proceeded to passively make comments about the prices of the store being out of range…I don’t know what will come of this but you guys need to do better
-
December 2021 by Donald Bufkin
Very helpful very polite
-
November 2021 by Rusty Woodward
Excellent selection of products and very helpful,knowledgeable and friendly employees.