-
February 2024 by Myra Ausherman
The owner is awful, not a safe person to be left around. Please do not support this business.
-
January 2024 by Celia Moser
I would not recommend A-Z Rentals. I recently rented 3 propane heaters from them for a holiday social. They showed up in terrible condition (dented and broken) and 1 of them didn’t work at all. We had several people try and light it and it wouldn’t light. It was the week before Christmas and then I had surgery and just now got a chance to reach out to them. The person I spoke with said since I rented “C grade” heaters I should expect dents in the heaters. I checked their website and see nothing about dents to be expected on the C Grade listing. He also said since I waited so long (28 days) he couldn’t do much for me. I mentioned to him again, it was the week before Christmas and I then had surgery. Our company is a small team and I honestly just got to it. I would think a local business would understand and go out of their way to make this right. Why does the timing make a difference? It didn’t work the day of the event and that is the product we paid for, which is what matters. We also told the delivery person we had an issue with it when he picked it up and he told us to let A-Z know, which we did. He finally relented and said he could refund us $50?? The total rental was $315. Not only were we not given a product we paid for, the gentleman I spoke with was rude and made it seem like I was crazy for even addressing the issue, basically that I was the one at fault… Unfortunately, I will not be taking my business back to A-Z Rental.
-
November 2023 by Andreka Bryant
BEWARE!!! The comments are true. Elton, the owner, is so rude. I will NEVER do business with them again. I had an issue with the pipes for my drapes. It malfunctioned. Save your money. Shop around. Not friendly at all.
-
March 2023 by CPS of Tallahassee
Very disrespectful and hung up the phone! I'm outraged. They did not provide services at all. They argued with me about the purchase details entity to the point where we are arguing as if I'm doing a background check to make a purchase. This business is highly prejudice and racist. I would never recommend this business..EVER! THIS BUSINESS RUINED OUR EVENT OVER EGO! AND NOT SIMPLY PROCESSI G THE PURCHASING INFO. PLEASE WHATEVER YOU DO, DO NOT DO BUSINESS WITH THIS company. PERIOD. The guys name is Elton. THIS man deserves to be fired.
-
December 2022 by Madison Layfield-Bryan
I was discouraged after reading all of the terrible reviews, but ultimately decided to rent our speakers for our wedding from here. I did not have an experience at all like any of the reviews. The people my husband talked to were nice and easy to deal with. We picked up the speakers and they loaded them into the car for us and were very nice. Speakers worked great and the return was very easy. Based on my experience, I would recommend A to Z!
-
December 2022 by Jamila T.
Elton is a disgusting human being and should not be in the hospitality business. He is nasty rude and an embarrassment to that company. I ordered pipe and drapes for my outdoor wedding this passed weekend. Mind you I have been in the hospitality business for over 2 decades from NYC to ATL now here in Tallahassee. I have rented many items from rental companies and this have to be to absolute worst experience I have ever encountered. Before now when ever I rent pipe and drapes they come with weights or something to anchor them to prevent being easily knocked over. So A-Z Rentals sent my pipe and drapes without any such thing. The driver put the pipe and drapes together and the wind knocks them over. Called the office and asked why there weren't weights. Elton responded with "you didn't say it was for outdoors." I said it shouldn't matter if is outdoors or indoors it should come with something to secure them. I asked so what's the solution because I already paid in full and I can't use them and my wedding is the next day. His response, "you would have to figure it out" that's not my issue." Driver then puts it together again this time with the drapes and it falls again and dirties the drapes. The driver calls the office to ask what he should do and Elton told him to have me call him. I called and again was treated disrespectfully by Elton. I was yelled at and he hung the phone up on me. There are much better event rental places in town. Stay far away from A-Z Rentals. Elton is the worst.
-
December 2022 by lazaro lopez
Wow if I had the opportunity of no stars I would. A rep named Elton is the rudest most unprofessional person I have ever spoken with. So much so I cancelled my order I'd rather do without than to give them my business. How are you even open! And your website says " you give the best and most friendly service" Jaja yeah right!
-
November 2022 by Tyshay Martin
This place needs to be shut down and I will be going to the better business Bureau to report how unprofessional and rude Elton is, after looking at the reviews I am not shocked they are ranked at 2 stars! As a paying customer I’ve never been cursed at so bad. I recorded our phone conversation. And I’m very connected locally A-Z rentals count your days. Wrong customer to belittle karma is real!!!
-
September 2022 by Justin Chiricos
We LOVE working with Elton!! I use this company very often and have NEVER experienced any rudeness:)
-
September 2022 by William Nichols
BEWARE, the owner is extremely rude. I have never ever experienced a hostile owner of a business who verbally attacked me for not following his confusing signage upon returning some tables and chairs. What happened to "the customer is always right"? Get this, you drive up to the business, not sure where to go, you drive around back where you picked up the tables and chairs and the owner starts screaming profanities at you for not following his confusing signage. After exchanging a few choice words and informing the owner I will never rent from him again, he then went back into the office after instructing me to drive back around to the front of the business. I knocked on the front door which was locked and he did not answer because you MUST first call the number on the front door for service. Then I call the number and the owner answers and informs me to drive back around where I was before, this all seems totally deranged. I should have heeded previous similar comments posted about this business, I really don't understand how he can still be in business. Save yourself a lot of grief and rent from someone who will appreciate your business.
-
September 2022 by Ann Chadwell
Return tables and chairs after wedding. Parking and driveway a nightmare . Customer service is horrible. I knocked on the door and went in the gentleman inside is very rude and kept telling me I needed to go outside and call the number and then when you call the number he’s very polite it is the weirdest thing I’ve ever heard of in my life. I can’t believe this business isn’t closed down with people like this working there.Beware.
-
August 2022 by Shaundra Robinson
HORRIBLE CUSTOMER SERVICE!!! Let me first state that we did not follow all the rules in returning the items we rented and we conceded to that. However, Elton Santana, the manager, was very rude about it and let us know. His customer service skills are very much lacking and he does not know how to talk with people. He spouted the infamous "you people" at us! And even mimicked my sister. When asked what the replacement/cleaning fee was his response was "anywhere from $10-1000"! As a business owner you should know what your pricing is and be able to give more precise pricing. I do NOT recommend this business to anyone!!! Go where your money and business are appreciated.
-
July 2022 by Sylvester M S.
Horrible customer service and the tent they installed had multiple large holes in it! Would not recommend renting from this company.
-
June 2022 by katherine bruner
Unprofessional management. Tried to reserve a tent for a rehearsal dinner. Gave them my husband’s name for the billing info and staff accused me of lying and then became antagonistic. I wished him a better day and hung up.
-
June 2022 by Kecy Hale
After calling several times to rent chairs, I was told he didn’t want my business. His tone was very rude as if he doesn’t like his job. But before telling me he didn’t want my business, he’s wouldn’t even explain the difference in chairs sizes, or prices etc. Word of advice, when taking calls, please have a friendly receiver on the other end. You never know how business can go!