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February 2024 by Alexandra Reed
This pharmacy has the WORST and I mean absolutely WORST customer service I have EVER had the displeasure of working with. I called to ask if my prescription could be transferred back to my home state and the lady continuously cut me off and insisted she knew what I was about to ask (she did not) kept tell me about the prescription there which I could no longer get because I’m back home in Texas. I tried to explain my situation and she kept getting snappy with me for asking questions (as in what do I need to do to get the prescription transferred) then insisted “she already told me that” when she in fact didn’t (hence why I asked the question in the first place) I told her that I would like to speak with someone else because she was being extremely rude for no reason and she hung up on me, literally hung up on me in the middle of trying to get my prescription situated. So not only was I getting an attitude from someone who’s JOB there is to help people, my problem wasn’t even resolved. I wish I got her work ID information so I could file an official complaint with CVS. People like this should not work in customer service.
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February 2024 by Gigi Gudes
I usually do not write reviews but this one is important for me. The Pharmacist (supposed Supervisor) named Vanessa at the CVS in Surfside Florida (zip 33154) location with the last name "none of your business" as she said to me was the worst person I have dealt with in a customer service position where you are supposed to help patients. I had just spent the entire night at the ER with mom 78 year old mother who was not breathing well. Her doctor prescribed cortisone around 5:30pm and left a message on the CVS Pharmacy machine since no one answered the phone. This is my moms pharmacy right by her house. I live 30 minutes away so I rushed there to be able to get it before they closed at 7 so that she would be able to breathe better through the night.When I arrived they told me that there was no message. I called the Doctor who luckily answered and had him on the phone. He told me that he had left a message awhile ago and asked if he could please speak to the pharmacist since they don't answer their phones. He was trying to call and they would not pick up. (yet she seemed to be able to speak to other people on the phone). I was asking if she could speak to him or find a solution since it seemed the machine was not working. She refused. ZERO effort in finding a solution. This is the type of Supervisors that CVS hire. Instead of helping you and finding a way when there is not much more time for me to get her medicine, She robotically sent me away. Very cold, and without even being able to look at me from a distance just said there is nothing she can do. She didn't even have the decency to approach me to speak to me; only from a distance said to go somewhere else, possibly Publix. At 6pm at night she is advising me to go to a pharmacy where the phones work. All of my mothers insurance info and details is at that CVS. Meanwhile most pharmacies were about to close and that meant driving another 30 minutes away from my moms house (in traffic) and having to see if I can get in touch with the doctor again at 7pm at night. meanwhile my mom is not breathing well......I was beyond stressed worried about my mother and the timing of the situation. She was so nonchalant and could care less to help me resolve this that I burst into tears from the stress.My mother will be moving her prescriptions to Publix where they treat people with kindness and they try to help and find solutions.I am a CVS customer in the Sunny Isles Branch and they are very helpful and kind every time I go. Surfside needs a New Pharmacist that is there to help their customers, especially when its more an emergency situation; not push them away. I will NEVER go there if Vanessa is there again.
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January 2024 by Lisy99
The store cvs near to miami beach clean friendly team organiza items fresh look and active spend in a good way as refer in the supplies Booker
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December 2023 by G M C
Total jerks; rude pharmacists and insulting for no reason; get another job if you hate yours so much you jerks
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November 2023 by denise Stamatiou
No improvement necessary, Rosana and Armando did an amazing job helping me to print some important documents that I need. Excellent customer service, great team.
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November 2023 by Beatriz Herrmann
the store was very clean easy to find things, staff very helpful
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October 2023 by MJ Shelby
Shannon is great, but she's not there often enough and is pregnant, so she'll be gone soon. The rest, don't speak English! I don't understand this. Even if this store was in little Havana, it still would be in the U.S., but to make it worse, this is a store by Bal Harbour! You really think you don't need English there? Smh
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August 2023 by samuel neuman
Great service pretty expensive
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July 2023 by Liliana Silencio
Joann at store 4182 was súper profesional and helpful we need more associates like her
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July 2023 by Chloe Twadell
MOST UNETHICAL PHARMACIST I have ever encountered. Pharmacist thinks she’s a doctor and has a say in what prescriptions I take and when. I’ve been a customer at this CVS for about a year. The pharmacist recently lied to me and told me she wouldn’t fill one of my medications because it was too soon to pick up and is a controlled substance. It was not too soon to pick up and it is NOT a controlled substance in Florida and my doctor has sent in several refills. When I politely mentioned this to her she said I’m not going to argue with you lady. When I told her I didn’t know what to do because I didn’t have my medication she shouted in front of maybe 10 other people in the area that “I shouldn’t take all my pills early” (which I would never do!). Everyone heard and it was such a humiliating accusation. She has no idea about the context of why I take the medication. Went to the manager, didn’t do much. I feel so bad for the other pharmacists, they’re sweet.
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July 2023 by Lizzett Martinez
It's awesome I found the lightning cable white
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May 2023 by Kate Tessler
the employees are rude and disrespectful. we walked in and they threatened to call the police because we laughed.
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February 2023 by Romina Llanes
OMG i never saw so many bad reviews from the same pharmacy person and actually cvs no doing nothing about it this person at pharmacy shoud be fired sorry if you can treat costumer,change your job dont make everyone miserable go do something that make you happy and stop mistreating clients
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February 2023 by Cata F
Young lady at beauty was extremely helpful and friendly ho me find all my products and more love the dtore
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January 2023 by Alinne Musse
My son has type 1 diabetes the service at the pharmacy is the worst I've ever seen I never intend to buy there again and I live in the same neighborhood