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April 2024 by J PATRICK
Well maintained store however the staff is not friendly, a smile costs nothing, when you pay in cash you feel like you are annoying them
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April 2024 by Sarah Baxt
A few of the Items I came in to purchase weren’t in stock. I did self checkout and staff member watched me like a hawk to make sure I was scanning each item- customers who are honest are made to feel like thieves. Instead of watching me so intently maybe they could offer to assist in the checkout. CVS should offer customers who do self checkout a discount as they are working.
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April 2024 by Massimo Leon
I asked only if there are soccer balls in the store and she answered “I have no idea” with a tone of bad attitude
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February 2024 by Alexandra Reed
This pharmacy has the WORST and I mean absolutely WORST customer service I have EVER had the displeasure of working with. I called to ask if my prescription could be transferred back to my home state and the lady continuously cut me off and insisted she knew what I was about to ask (she did not) kept tell me about the prescription there which I could no longer get because I’m back home in Texas. I tried to explain my situation and she kept getting snappy with me for asking questions (as in what do I need to do to get the prescription transferred) then insisted “she already told me that” when she in fact didn’t (hence why I asked the question in the first place) I told her that I would like to speak with someone else because she was being extremely rude for no reason and she hung up on me, literally hung up on me in the middle of trying to get my prescription situated. So not only was I getting an attitude from someone who’s JOB there is to help people, my problem wasn’t even resolved. I wish I got her work ID information so I could file an official complaint with CVS. People like this should not work in customer service.
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January 2024 by Gigi Gudes
I usually do not write reviews but this one is important for me. The Pharmacist (supposed Supervisor) named Vanessa at the CVS in Surfside Florida (zip 33154) location with the last name "none of your business" as she said to me was the worst person I have dealt with in a customer service position where you are supposed to help patients. I had just spent the entire night at the ER with mom 78 year old mother who was not breathing well. Her doctor prescribed cortisone around 5:30pm and left a message on the CVS Pharmacy machine since no one answered the phone. This is my moms pharmacy right by her house. I live 30 minutes away so I rushed there to be able to get it before they closed at 7 so that she would be able to breathe better through the night.When I arrived they told me that there was no message. I called the Doctor who luckily answered and had him on the phone. He told me that he had left a message awhile ago and asked if he could please speak to the pharmacist since they don't answer their phones. He was trying to call and they would not pick up. (yet she seemed to be able to speak to other people on the phone). I was asking if she could speak to him or find a solution since it seemed the machine was not working. She refused. ZERO effort in finding a solution. This is the type of Supervisors that CVS hire. Instead of helping you and finding a way when there is not much more time for me to get her medicine, She robotically sent me away. Very cold, and without even being able to look at me from a distance just said there is nothing she can do. She didn't even have the decency to approach me to speak to me; only from a distance said to go somewhere else, possibly Publix. At 6pm at night she is advising me to go to a pharmacy where the phones work. All of my mothers insurance info and details is at that CVS. Meanwhile most pharmacies were about to close and that meant driving another 30 minutes away from my moms house (in traffic) and having to see if I can get in touch with the doctor again at 7pm at night. meanwhile my mom is not breathing well......I was beyond stressed worried about my mother and the timing of the situation. She was so nonchalant and could care less to help me resolve this that I burst into tears from the stress.My mother will be moving her prescriptions to Publix where they treat people with kindness and they try to help and find solutions.I am a CVS customer in the Sunny Isles Branch and they are very helpful and kind every time I go. Surfside needs a New Pharmacist that is there to help their customers, especially when its more an emergency situation; not push them away. I will NEVER go there if Vanessa is there again.
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January 2024 by Lisy99
The store cvs near to miami beach clean friendly team organiza items fresh look and active spend in a good way as refer in the supplies Booker
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December 2023 by G M C
Total jerks; rude pharmacists and insulting for no reason; get another job if you hate yours so much you jerks
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December 2023 by Beatriz Herrmann
the store was very clean easy to find things, staff very helpful
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November 2023 by Jorge Morales
Armando gave me excellent service and good customer service, ethics and very agile in his work.
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November 2023 by denise Stamatiou
No improvement necessary, Rosana and Armando did an amazing job helping me to print some important documents that I need. Excellent customer service, great team.
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October 2023 by 2011gabu
The people are very friendly, the pharmacy is super organized. It is definitely one to always come back to.
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October 2023 by MJ Shelby
Shannon is great, but she's not there often enough and is pregnant, so she'll be gone soon. The rest, don't speak English! I don't understand this. Even if this store was in little Havana, it still would be in the U.S., but to make it worse, this is a store by Bal Harbour! You really think you don't need English there? Smh
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September 2023 by Zuleyma C
In general, I really liked the store and the variety of products it offers. Maybe some prices are higher than in other places, but in general it is a good place to shop. I would especially like to congratulate Rosana, who assisted me from the cashier area. He was very friendly and answered any questions I had about some products. Their excellent customer service seems so remarkable to me that it should not go unnoticed.
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September 2023 by Laureana Lavorgna
Excellent attention 24hs. Thank you CVs team
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August 2023 by Elizabeth Villavicencio
Everything clean and very organized, very friendly service
