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“Recently, my account at Citi Bank was frozen due to a potential fraud. I wanted to express my sincere gratitude for the exceptional support received from the staff at the Bay Harbor Islands branch. Every member of the team was super kind, helpful, and professional in assisting me to check if it was possible to reopen the frozen account. Despite the challenges, they were extremely efficient in helping me open a new checking account as well. A special thanks to the branch tellers and Alexandra, who made the entire experience much less stressful. Thank you so much for your outstanding support!”
“On Friday October 13th, I visited the Surfside branch looking for assistance. Ruben Dario Ramirez Navas greeted me and sat me down. He was empathetic, professional and resourceful, and quickly offered best results.Please acknowledge Ruben for his great customer service and skills.Thank you!”
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“Today I had my first experience at CHASE.
I was received very kindly (I had a scheduled appointment) it was super punctual
And they gave me a solution to all my questions.
I left the place amazed. Thank you Vivian for your kindness and patience.”