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January 2024 by Lulu Belle
Horrible customer service from young man at front who does the cashing…rude and off putting
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January 2024 by Lynn P
Started going there in November. Beautiful experiences. I usually just received pedicures but just recently started "dipping" nails. However, on one of my recent visits the nail tech had me sit and wait for about 20 mins. and didn't did not realize I wanted to change polish on my "dipping" nails and had me sit at another table to wrap my nails to start that process. Today, I came in, was asked to sit in one chair, then was asked to move to another. I politely moved. A gentleman there was asked to start the process to change color for my "dipping" nails. Forgive me, I mentioned " oh, I am getting dipping nails right?" And somehow...the other technician was asking me "do you want a pedicure today also?", two conversations going on now...Before I could answer her, the guy starts yelling at me" you don't tell me how to do my job": " you pissed me off". I was blown away! I would never do that. Even after apologizing to the guy, that was definitely not my intention, sir I am a regular customer; he never apologized for yelling at me. In the past, the other tecnicians have treated me with kindness and have done exceptiional work. I ended up leaving very emotional. What a bad experience today!
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January 2024 by Shani Miami
Do not go here. Tommy is really rude and disrespectful I sat quietly for my service and he had the nerve to keep saying offensive things to me. I ignored him and said you’re being offensive. I left. Came back for my receipt and he proceeds to argue with me saying what’s your problem you don’t want to talk to me. I told him respectfully shut up im just here for my receipt. Worst experience ever. He has no customer service.
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January 2024 by victoria davila
TERRIBLE SERVICE!! no again. I went to do a regular manicure and I asked they can put my nails in the lamp so that they would dry faster but a rude blonde girl refused me the service, as a client it’s not acceptable I paid for a service that is not done, it’s not what they use or not in my nails, is what I wanna use in my nails as a customer I should make that decision because are my nails, my money and my time. I paid and my nails were not put in the lamp to dry, in less than an hour my nails were damaged. I went back to the place to complain and the guy at the checkout treated my mom and me horribly, he was very disrespectful and didn't resolve anything, I paid for a work that was damaged in less than an hour and I didn’t receive any type of solution or apology, I will not come back, terrible work and service.
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January 2024 by Erika Castellanos
I had a terrible experience at this place. The staff was so rude and unhelpful, I payed for they wanted to do instead what I wanted. I will never back to this place. No recommend at all ✋?
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December 2023 by Sandra Maribel
I would never come back here again. Worst customer service. I got serve by someone who donesn't speak english. I explain to him i wanted my toes cut short and he didnt understand and the lady that works their that was next to him was like "What happen"!?'. Who talk to a customer like that? I made a appointment and comes to find out the person who i made a appointment with he not their. I dont understand why they couldn't call and told me that. My feet was soak in hot water after i told him its too hot.
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October 2023 by Naomie Lovett
There is only one guy who really considered you. If not, they’ll rush to do your nails and you gotta pay for it even if you don’t like it. Not worth it.Services: Nail extensions
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October 2023 by Emily Mosquera
Service was good, they take their time. 3 stars because they charge an extra $5 soak off fee, even if you’re getting dip again, an extra $5 if they use the razor on your heels and on top of that an extra $1 credit card fee. They try to make it better by offering a loyalty card & 10% off on your birthday but you can tell when a place’s main goal is to make money off you. Not sure how the quality will hold up over time. Probably won’t go back for nails; will come back for my brows.
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October 2023 by Haicha “H.M.” M.
I did my nails here they are good at what they di and are very nice people!
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August 2023 by Cece Barnes
I found my new nail spot my daughter and I were very satisfied and I loved the customer service. I Don't mind paying for good quality!
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June 2023 by Abigail Boisette
DO NOT COME HERE! I came here expecting a manicure and French tip nails, and was rudely left midway through my service. A woman walked in and the gentleman doing my nails got up without a word and started her pedicure and left me waiting for 15+ minutes. Again, not a single word was said to me. I am disgusted with this customer service. I promptly got up and paid for my service and left.Service: Manicure
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June 2023 by Derek Williams
The nail tech was 'Amy'.The pedicure was OK, but I was forced to get up and leave during the manicure because I had to REPEATEDLY ask her NOT to cut my cuticles. Additionally, she also argued with my when I asked her to cut my nails shorter, stating that cutting them any shorter than what she had done, would hurt me. (FYI, I went to another salon afterwards, where the nail tech had zero pblms cutting my nails to the length I wanted.) To make matters worse, in my haste to get out of that salon before I exploded, I didn't realize until later, that she charged me for a manicure - when the job was barely done! I would absolutely be contesting that charge with my cc company.I CANNOT more vociferously, give this place - and ESPECIALLY nail tech 'Amy' - a more horrible review. Good luck if you use this place.Services: Pedicure
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June 2023 by Lauren Johnson
This salon is amazing!!!! Haven’t had such an amazing experience in so long!!! 10/10 highly recommendServices: Hand & foot massages
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May 2023 by Michelle Almonte
I live literally 5 mins away and I was looking forward to having a nail salon conveniently close. This place absolutely sucks. They treated me like they were doing me a favor and gave preference to another customer who arrived after me. They had a stuck up attitude and have the worst customer service. Never again. Too bad for them because they lost out on a returning and loyal customer. I can’t express enough of how terrible they are. Don’t waste your precious money on these people. If I could give zero stars, I would.
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March 2023 by Lindsay Saieh
The blonde girl is rude and the boy that did my nails suck, you need to pay extra for them to use the brush on your feet. They don't clean your nails enough, they don't ask you if the towel is too hot or not. Worst experience ever. Wanted to do manicure and pedicure with gel but won't do the manicure anymore. Don't go there guys!Service: Pedicure
