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January 2024 by Frank Haviland
My Wife and I are collectors and we tracked this store down to shop. Unbeknownst to us it’s an outlet..only one in USA and Victor the store manager couldn’t have been more helpful. Between her and I we bought about 20+ swatches for our collection. They have watches we hadn’t seen before and we got our name on their contact list going forward.
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December 2023 by Raimyr Macualo
Super attention from the staff
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December 2023 by Victor Carrillo
Incredible… I need to change the battery but one of the employees said that today they are not allow change the battery because the management don’t allow to do it… I have to come back another day…
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December 2023 by Herman Barboza
Always a very nice place to visit
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December 2023 by Pike Petro
Cool place
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November 2023 by Miss E
They have no sense of ‘customer privacy’. And they’re extremely rude.
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September 2023 by JavasBest
Very good store! Nice helpful staff and a wide selection of watches! Going back to buy more! Keep it up Swatch!
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August 2023 by Jonathan Saldana
Buyers Beware, I purchased a watch as a gift. Unfortunately the person did not like the watch so I attempted to return the watch. When I tried to make the return I was surprised by Swatch return policy, exchanges only they do not do refunds. When I originally purchased the watch I mentioned to the salesman it was a gift and I was not advised of said policy. Very misleading and the sign for this policy is tiny in comparison to their huge sales banners all over the store. The second part is the lack of customer service, when I spoke to the manager Gaby to ask for a refund her response was that sadly all outlets stores return policies are like that. My reply was no because I had made a return in a nearby store with no issues and she had no response for that except that's the way it is. I'm not sure how often people ask for refunds but not to make an exception is inexcusable.
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August 2023 by Madison15
Friendly sales people and great prices ! Can’t beat swatch watches !!!
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May 2023 by Carlos Hernan Gonzalez
The best Swatch Store I’ve been to is the Sawgrass Mills store ! I’ve been a Swatch watch collector since the mid-80s and I’ve been living in Paris (France) for the past 20 years. The Sawgrass Swatch provides an amazing customer service led Victor Monsalve. He and his team strive to give the customer the best experience possible. It is extremely pleasant to visit this store. I have been helped with replacing batteries of my older Swatch watches , polished screens whenever scratches- from use- were found. They’ve also changed bracelets and even provided me with a battery cap because I had lost mine. Victor and his team always have a smile on their faces. Every time I’ve left , they’ve all thanked me for coming by visit. I buy watches almost every time I go. Thank you Victor for an outstanding shopping experience!
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May 2023 by Jen Jacobson
This Swatch store is amazing. The selection, the prices & the customer service are all fantastic!My husband is a collector & we met Christian who was very helpful & found so many swatches he didn’t have that we left with 10 new ones for his collection…..of 35+ years.We actually got off our cruise to Uber over to this store & they did not disappoint—we’ll be going back every chance we get from NJ.Definitely check this store out and have fun—we did!
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May 2023 by Horacio Linares
Hello. I recently purchased 2 swatch watches from this location one for my wife for her Birthday/Mothers Day and was so pleased with the watch designs and excellent customer service I purchase one for myself. Thank you for The awesome Timepices and the excellent customer service. Willtry to get my daughter to get one next. Thanks again ??
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May 2023 by Ben Hunt
Fantastic service. Free battery change on my swatch! Great staff
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February 2023 by Ri-Jay A
A very busy mall! All types of shoppers! The mall has a plethora of restaurants at their location. Everyone can find a deal or two. Wear you comfortable shoes, you'll definitely get some steps in.
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November 2022 by Lenin Veloz
(Translated by Google) I am from Ecuador and I visited the store 2 weeks ago. It really was a very good experience from the moment you enter the store, you feel very comfortable. The staff is very friendly and attentive and they help me choose my purchase. Thank you very much. I hope to return.(Original)Soy de Ecuador y visite la tienda hace 2 semanas realmente fue una muy buena experiencia desde que entras a la tienda te sie te muy cómodo el personal es muy amable y atento y me ayudar a escoger mi compra muchas gracias. Espero regresar.
