Sawgrass Mills BrandSmart

Electronics, Cell Phone Stores, Appliances
Hours: Sawgrass Mills BrandSmart is a large electronics store located within Sawgrass Mills Mall, offering a wide selection of electronics items at moderate prices. The store features many service staff in all areas, and customers often find good deals on appliances and electronics. Staff members are generally professional and helpful, with some employees receiving high praise for their knowledge and excellent customer service. For example, a staff member was recognized for helping a customer find compatible appliances and providing all necessary connections efficiently. However, customer experiences with delivery services vary. While the store provides decent delivery plans for large items, some customers have faced issues with the delivery process, including unprofessional behavior and problems with appliances after delivery. One customer reported that a delivery person used Windex on the floor to slide in a washer and dryer, which caused suction cups and difficulty removing the appliances, along with leaving the TV in an unclean state. These incidents led to dissatisfaction and a decision not to return for future purchases. Pricing and promotions can sometimes be complicated. One customer experienced a disappointing situation when a promotional gift certificate was rescinded after a manager's approval, and delivery charges were not adjusted as promised. Despite some negative experiences, many customers appreciate the store’s good deals, professional staff, and efficient service when shopping for appliances and electronics.

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1. Sunrise, Florida