Sam's Club in Sunrise is a large warehouse store offering a wide range of products and services, including groceries, pharmacy, optical, home furnishings, office supplies, and TVs. Members enjoy competitive prices and the convenience of a well-organized, fully stocked location. Many customers appreciate the store for its variety and the good value it provides, with some noting that they have been loyal customers for years without complaints. Customer service experiences vary. Some reviews highlight helpful staff, especially employees like Barbara, who resolve issues quickly and kindly, even when handling complaints about wrong orders or special requests. The store has improved recently, with better customer service and more efficient self-checkout options, leading to a more positive shopping experience for some members. However, others report long wait times, especially at checkout, returns, and membership services, with waits sometimes exceeding 20 minutes. Some staff are perceived as less friendly, possibly due to being overworked, which affects the overall experience. Customers suggest that paying for an "Elite" membership can help avoid long lines and improve the shopping trip. Certain sections, such as the bakery and jewelry/fragrance sections, are noted as slow or difficult to access, with long waits for assistance. Despite some issues, the store is considered convenient, well-stocked, and a good place for shopping due to its competitive pricing and extensive product selection. Overall, the store's management appears to be making efforts to improve customer experience, though some frustrations remain with wait times and service quality.
