Rick Case Kia in Sunrise provides a positive car buying and service experience. Customers appreciate the dealership's focus on customer needs, friendly and professional staff, and quick service. The reviews show that many customers have had an excellent experience at this Kia dealership. People mention how smooth the negotiation process is, the timely service, and the convenient loaner car program. They also praise the staff’s knowledge, patience, and attention to detail, especially the dealership's experts. The overall experience is described as outstanding, with staff going out of their way to ensure customers are comfortable with their new vehicles. While there is some room to improve communication between the service department and customers, the dealership is known for addressing any issues and offering great customer service. Customers also highlight their positive experiences with leasing, servicing, and getting helpful advice. The staff, especially Lorenzo, is recognized for being patient, pleasant, and clear in explaining options and repairs. Overall, Rick Case Kia in Sunrise is seen as a dealership that cares about its customers and provides a convenient, professional experience.
Rock Case Service Department was great! Lorenzo was very clear in his explanation of what was going to be done to take care of my needs and worked hard to get everything done right.
December 2025
Agents are very attentive and cordial. Service was excellent and the actitud of the agents may the experience a pleasant one. Thank you
December 2025
Highly recommend Rick case Kia, excellent customer service from Amer !!
