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February 2024 by Steve L.
Very quick service in the pharmacy with knowledgeable staff. The fruits always look vibrant ripe and they have a large variety of cheeses in the deli. The bakery always smells delish and they will cut any full loaf of bread for you. They have a massive section of energy drinks. Before 5pm weekdays it is an easy in and out. Lottery tickets are sold here at the customer service center and no waiting line today.
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December 2023 by J Sonnenberg
Always good service, never a wait at this pharmacy!
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November 2023 by Utopi D.
Pharmacy: The Regional Pharmacy Manager/Team Lead (as of October 2023) -- who is a Pharmacist himself is abrasive, rushy, and arrogant. It seems part of the culture as his subordinates at the Promenade and University/Sunrise locations were equally unpleasant. Approached the team lead, requested some Rx per my doctor recommendation and Pharmacy transfer. Not even a 'Hello ... Good Evening' -- straight to 'What's your DOB, address, first and last name', I responded: 'Do you care anything about care area privacy?' to which he only stared blankly into space as if he was indifferent or never was asked that before. He further went on to say the names of the Rx out loud after sharing my PII -- when I expressed my discomfort sharing it. When he submitted the order, I asked: 'when should I return or will you send an SMS requesting a pick up?' he responded: 'Sometime in the next 3 days, in the morning or the evening, not sure.' I'm like, 'could you provide a shorter window period because I am not local, and may be flying away for a while', but he did not seem to understand that vague answers like what he provided make it challenging to arrange a schedule. He in the moment, expressed his main priority was fulfilling the RSV/COVID vaccines for the children/workers returning for Fall. He also seemed like what ever worker shortage stress that befalls HIM is also stress that random customers as myself should also suffer. All said -- was charged 207% more for Rx than regional benchmarks. And since they do not post their inventory levels to logistics/operation vendors, they can price-set behind the scenes with pharmacy benefit managers or whoever else has vague pricing registers that can be manipulated (i.e., inflated) before sale. Folks like this continue to operate unpunished. Only acting when the AG, FTC, or protection lawyers get involved.
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October 2023 by Angelina P.
this publix is one of the best ones i have ever been to. the employees are very helpful and go out of their way to make sure you can find everything you need. the deli manager helped me look for a sauce i was looking for and came with me to look for the item and when we couldn't find it he let me know what substitutions to use. Yoyo was also our cashier and she was very nice asking about our days and even gave us a restaurant recommendations based on our groceries. overall great shopping experience!
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September 2023 by Lesley M
Sure, they're typically barely nice enough at the pharmacy, I would never say friendly, though & today was awful.They needed to step it up and show true customer service, and they were flat out rude and inconsiderate.My grandmother has dementia and needed some medication before moving into her assisted living facility this morning. The medication was supposed to be ready today. It wasn't. They were behind & asked us to wait 25 minutes! The situation was explained to them, but they showed zero empathy or compassion. They said other people needed to be processed first because they were behind on orders. How is that my problem? And why couldn't they just bump my grandmother's medication to the top of the list considering she was the only one waiting at the moment, has health issues, & processing it would've only taken a few minutes since he medications are prepackaged anyway!The Publix grocery manager was very kind and wanted to help but unfortunately doesn't manage the pharmacy so we left bc my grandmother was getting agitated in the car. So, thanks for nothing??
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May 2023 by Violet M.
This glowing review is mostly for the Publix Pharmacy here at Sawgrass Square, which I'll get to at the end. I've gone to this Publix + Publix Pharmacy for over two years.Service has been the absolute best. I know I'm spoiled here because I don't enjoy going to other Publixes nearly as much.The deli employees have been helpful at suggestions, and the deli is consistently clean. 5/5 stars here.The produce department usually clean. Very occasionally gets flies, but not at a Winn-Dixie level.While I love $5 sushi Wednesdays, sometimes the sushi has too much crunch and spicy mayo on it. And there isn't a divider between the wasabi and sushi, so one or two pieces are always too spicy. And it would be cool if more volume of the white rice sushi variants were made. 4/5 stars here.Some winter days, there's a Girl Scout table outside selling cookies. For these days, I give the store 6/5 stars. Now, the pharmacy:Literally everyone in the pharmacy I've interacted with over the past two years is exceptional at their job and customer service. They're helpful and knowledgeable. And I love that I don't wait long on hold for long when I call a Publix pharmacy, including this one.My passion comes from a recent experience. I have talked with 26 pharmacies today seeking a medication that has a temporary backorder. The pharmacy employees are kind and answer my questions. Their help today was like a hug to my mental health. They've long deserved praise. Alexis, Mike, all of them. My hope is the right people at Publix will see this and recognize them for their wonderfulness. M
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February 2023 by Robert S.
I was in the area and I went in to get some popcorn since I was running low.This Publix is located in the Sawgrass Square shopping center, which is huge...you really can't tell from the road, but the shopping mall is really spread out.This particular Publix is very clean and the staff is very pleasant...when you walk past them, they acknowledge you and they greet you with a smile.Nice shopping experience.
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February 2023 by Brian R.
I do not suffer fools and I do not tolerate deception. These are my personal twin pet peeves. Be honest. Be transparent. This store advertised a $5 coupon for a popular antihistamine. It required a coupon. No problem, the store always has plenty in a glossy coupon booklet near the front entrance. The only problem was the checkout line. Now, isn't that always the problem. The lure and the catch. Bait and switch. Aren't we consumers absolutely fed up with that bull dung? Now, according to the learned cashier, there was one way to get that coupon to actually work--"clip the coupon online." Never mind that booklet displays the coupon. Is this a violation of the Florida Deceptive and Unfair Trade Practices Act? Good question for our Legislative Delegation to ponder and, if so, send it to the AG's office. Needless to say, after a little debate, we were able to use the coupon we were promised. But will we be so eager to return to this store? Not likely. Convenience is not everything, folks. Drive a little further. Target is only a few blocks away. And Winn Dixie, whose prices are all around better, is just a few miles to the southeast. Worth the trip. At least, WD honors THEIR coupons.
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September 2022 by Virginia Barcelo
Thank you Publix Bakery! We saw a gorgeous cake, but it was too big for our small party. Your crew worked with my daughter and me and created this beautiful cake! It was the perfect amount too.
Our family appreciates the time you took to make sure our daughter had a space themed cake. The subs were also very tasty and messy like a good sub should be. Appreciate me.
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June 2022 by Marlin S.
We are new to Florida and I was surprised to see grocery stores selling fresh sandwiches so we decided to give it a try. My husband and I were confused as to what to get but then 2 guys before us ordered crispy chicken tender sandwich so we decided to order the same lol . The sandwich was big, fulfilling and was loaded with crispy chicken tenders. There were veggie options too to add on sandwich. We loved it. The only reason, I give four stars is because chicken was juicy but lacked flavors. For $10 this was definitely a good deal.
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May 2022 by B W.
Yikes! What an unfortunate Publix location to patron... Stopped by this evening to pick up a small hand basket of items. Apparently the cashier, "Navenka," was incensed that I didn't remove the items before placing the basket onto the conveyor belt. Without even greeting this writer, she adopted a sour attitude and stated how what I did was not "easier" for her while continuing to be acrimonious under her breath, and then she began carelessly tossing my items to the more professional youth that was bagging items at the end of the lane. What unprofessional, rude, and lackluster service. Save yourself from the animus, go to Fresh Market or the Flamingo location.
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March 2022 by Bri M.
Let me start off by saying I love Publix. This Publix is not very friendly in the subs department. Good luck ordering your sub online and having it be ready when you need it. Countless times I have tried to order a sub from this Publix and it is NEVER ready. I come to pick it up and no one is working on to go orders. I end up always waiting 30+ minutes after the pick up time that it states. I only order online when I need it quickly so that I can run in and pick it up. It's NEVER READY. I will not be ordering from this Publix again. So disappointing.
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February 2022 by Marcii L
Fast service for pick up on prescriptions on my last visit!
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January 2022 by Samantha Post
didn’t mind coming here until the pharmacist refused to fill a prescription i have taken in the past i have never been so stressed about getting medication filled until moving here
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September 2021 by Brithney I.
At this point Manuel In the deli department needs a raise and to teach his own Publix chicken tender sub class! This was hands down the best finely cut chicken tender sandwich made with the utmost respect and love. I appreciate Manuel for keeping the spirit of publix alive!!
