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December 2023 by Paul Melson
Very rude. Unwilling to help. I would never open an account with this bank. Customer service is zero. Don’t go here for any banking needs Worst wver
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December 2023 by Victoria G.
Went here a few days ago to cash out my check for work and received phenomenal service from the lady at the teller ( her name was Patricia ) . She was very welcoming and helpful, I definitely would consider coming back and opening a bank account here. Thank you again !
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November 2023 by Adventures with Ayrebear
Rude staff made me wait over 30 minutes to cash a check with no information. Very unprofessional and I would NEVER recommend having someone come in here
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February 2023 by Peak V.
The manger's very strong in here and treat the best thing any time when I'm visit.Anthony Alvarez Rock star in here.I appreciate for help.
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April 2022 by Anonymous ..
Banco Popular is like doing banking in a 3rd world country. Maybe if that's where your from you'll feel right at home here. But for everyone else looking for a proper bank, clean lobby, professional staff and fast service you should bank somewhere else. Quite literally, anywhere else would be a better choice.
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September 2021 by Justin Case
I enjoy banking here.
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February 2021 by Oria Pamblanco
Update: Another great customer service experience! Had to get a cashier's check yesterday and Sachi handled the transaction. She made sure the information on the check was accurate and was friendly to boot.I was very happy with the customer service I received this morning. Kudos to the teller who handled my transaction and answered a few questions about my account. He was very pleasant and didn't rush me even though he was also taking care of the drive-thru window.
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January 2021 by shom Mabchour
Very friendly, extremely helpful & highly professional staff!from the bottom to the top, everybody welcomes you with a smile. I delt with a lot of banks in the past, & this one & this branch is the best!
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October 2020 by Thomas Poole
Poor customer service, inconvenvenient hours.
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June 2020 by john rodriguez
Very difficult to use their bank on line. Support staff in the Sunrise bank not helpful. Closed my accounts after 20 years.
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May 2020 by Ivonne Becerra
System in Florida is outdated Is very obsolete. They need to improve. Employees needs to be more polite. I was there on February 2020 to send money to my sister bank account as an emergency. It took 3 or more days for her to receive the money. They do not wire the money. You deposit the money like is going out of the US and they sent it by other means that takes a long time.to get to the destiny. Is like PR iis not part of the US. And their BPPR in PR doesn't belongs to the same Banco Popular here in Florida.Very very old system.
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May 2020 by Chris Thomas
I have been using this branch for 5 years and the atm is always down, nobody answers phone calls. I am not happy.
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July 2019 by Reinaldo G.
I started dealing with Popular in 2018 after a bought a property and they gave me the best loan. I found that they are very personable and nice (at least in the Sunrise branch, which is the one by my place) Since 2018 I have move all my money to this bank because they are so accommodating every time that I need something. I am buying a second investment right now and even though I shopped around I couldn't find anything that compares with the rates and service. I am sorry that other people had a bad experience, maybe they should go to the Sunrise location.
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June 2019 by Laurn F.
Horrible! They refused to accept payment on a mortgage purposefully sending an elderly couple's estate to foreclosure! The loan officer in charge of the foreclosure hosted photographs of herself and her husband posing on the waterfront property.
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May 2019 by Alta Martinez
I usually don't take the time to leave a review on circumstances or situations but I felt the need to leave a review for the bad experience I had at this bank. Personnel is very unprofessional, doesn't respond to your phone calls always with the excuse , "they are with another customer" while the bank is always empty and doors are locked all the times. I definitely don't recommend anyone requesting any type of service at this particular branch.
