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November 2023 by J M.
Bad and dishonest service.I was told that my tire can not be fixed because the nail penetrate tire(Miguel at the front desk pine island location) and I need 2 new tires. This was at around 8 am.I agree, but when I went to check on my car 4 hours after nothing was done.I decided to go to another place.I took it to my honest mechanic, was a very small nail that did not penetrate the tire, he just pulled out.The condition of the tired was fine.
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November 2023 by Felipe Burneo
WORST SERVICE AND OVERPRICED. I went there just for a radiation assembly cause I bought one previously and they charged me 400 USD for the job, MORE THAN THE RADIATOR ITSELF, they told me the rack and pinion were bad, and tried to charge me 1200 USD when only my tie rods were the problem and end up doing the work myself for less than 100 usd, my a/c stopped working after the visit, THEY LEFT A RAG INSIDE MY ENGINE AND ANOTHER PIECE LOOSE, 2 screws of my tire fell off while driving, THEY CALL YOU EVERY DAY TO REMIND YOU TO PAY, never coming back and don't bother coming here
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November 2023 by BiLL SChNeiDeR
absolutely horrible service. They don’t do half of the services that they claim they try to run your bill up as high as humanly possible and do as little work as physically possible and try to lie to your face like you’re an idiot the whole time absolute worst place to bring your vehicle do yourself a favor and go someplace else.
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November 2023 by Natalee T.
My car has been having issues since I brought my car in, one after the next. My car worked perfectly fine before, only needed a tire change. Of course when I brought my tire there to get it changed, they told me there was another issue even after I told them do not look at anything else, just change the tire. I DO NOT recommend this place. I think one of their tactics is to tell you your car will take hours because the average person will leave and come back. Once you leave, it gives them a chance to mess around with everything else and create or "find" issues with your car. Come at your own risk and be ready to spend way more than what you originally planned.
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November 2023 by Latasha Burton
We travel for work and found ourselves in Florida needing tires. We've always had a great experience at any Pep Boys we've ever been to, so it was our 1st and only real option when it came to getting the tires we needed.I went online and found they had the tires we needed ON SALE for 15% off when you buy 2 or more AND they were in stock! We were quoted 2 hours to complete the work as there was 1 other customer ahead of us, then the workers were scheduled for their lunch break afterwards and our vehicle would be the next one pulled in to be worked on. We spent a little less than 2 hours in their very nice, air conditioned waiting area complete with ample seating and a TV. They even had complimentary coffee.For less than $300, we were out the door in under 2 hours with 2 brand new tires complete with their road hazard warranty! I'm pleased. I think we'll stick with Pep Boys for our tires..
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October 2023 by fishing Ain't easy But sum body gotta do it
I have had nothing but a great experience at this location. Very professional n they always do a great job n the prices are reasonable.i definitely recommend the pep Boyz on pine Island off of 44st.
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September 2023 by Juan Gaviria
If I could give to this place a 0 star rating, I would. The customer service level is just atrocious, I could not believe how bad the level of service is, and they only want to rip your pocket at the very first chance they have, it's unreal, DO NOT VISIT this place!
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September 2023 by GORDON WINCHESTER
Staff attentive and friendly. Vehicle ready at the estimated pickup time with work carried out efficiently. Only a small store so do not expect quick service.
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August 2023 by Kathy Hargreaves
My battery died on the morning of an interview I had in the afternoon and Nestor was able to install a new battery and I appreciate his help very much.
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July 2023 by Tamara Telfort
Miguel is so helpful. He cares so much about his customers. He makes sure that everything is done right, and whenever I have a problem, I know to go straight to him. He is the definition of “The job’s not done unless it’s done right.” He also is a very good conversationalist, customer service is superb and unmatched!
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June 2023 by Paola G Villamizar
I’m not very sure why I keep coming back to this place, it is convenient as I live across the street, so for me is easier to return to this business. However , the costumer service is pretty bad. My last 2 experiences have not been very good. Sadly I cannot give this business the best review.
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June 2023 by Michael J.
I had an appointment for 10 am today for a simple oil change. After 3 hours of waiting they still have not started working on my car. This is outrageous! Why would anyone choose this place over the dealership? After all of this, the price for an oil change is not cheap here!An appointment here clearly means nothing and I would have had better luck changing the oil myself. The front desk always appears to be more interested in there own side work and act surprised when you ask them for an update. Overall, I will be taking my business elsewhere in the future and I recommend the reader do the same.Very disappointing!
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June 2023 by Frederick Barrow
Took my car in for a TPMS issue.... they promptly changed my sensor and worked diligently to reprogram it and get it working with the car...... it was trickier than it sounds ...everything works perfectly now.
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May 2023 by Daniel Perez
I was in the shop for an alignment in my truck. Very nice personal. They did the right job. I am very satisfied.
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May 2023 by Katherine Camano
Their not just a tire shop. They repair cars too. They did a repair, sent a Lyft to pick me up when it was done and did an oil change. It was great to get all that taken care of.
