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May 2024 by Louie Xu
We had great banking experince with this branch last month. Staff are really friendly and helpful. Especially I really thankful to Francine Henry to solve our mortgage satisfaction issue. She is patient and knowledgeble to address issues. I highly recommend this branch.
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February 2024 by Candy Sanders
The best service ever!!
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October 2023 by Caroline Miele
Good bank
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August 2023 by F
Terrible customer service.
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February 2023 by M
Terrible customer service.
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July 2021 by Scot Spiwak
We always have a good experience at this location of AmTrust. The tellers and staff are friendly and helpful. The bank is clean and well kept. It is always a pleasure to come here. :)
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July 2021 by M. Saunders
Terrible customer service!Had to wait over 30 minutes to get help even though I was the only customer at the bank.The banker had no idea what she was doing, she at least asked another banker 4 times for instructions and literally took 2 hours to complete all the paperwork to add a name on an account.
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February 2021 by Charlene R.
I have been visiting this bank on behalf of my elderly parents for the last year, due to Covid-19, to assist with their banking needs. I have to say, every time I have visited, they have provided fantastic customer service! And this is all through the drive through, as the actual office has been closed to the public (due to Covid-19!) Yes, sometimes you have to wait a little longer to get to the front of the line, but when I do, the tellers have always afforded me the same amount of attention I assume they are providing others ahead of me and with kindness. This has been a tough 12 months for everyone and I really appreciate the excellent customer service they provide! I definitely recommend this location!
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June 2020 by M F
A few VERY disrespectful bank employees there! Bad phone service. Disrespectful. 1 lady after cutting me off, insulted me 2 times on the phone (N.C.), and never apologized. Low level customer services by phone tellers....1 lady a teller (F.) cutting me off and giving me wrong info re: transferring my funds. Not banking at that branch again. Although the Manager Francine is nice/ professional, a few others are lacking customer service skills and respect. I'll be banking at the plantation branch whose Manager Candy is fabulous and superprofessional instead of this branch.-
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May 2020 by robert Pacheco
Customer service is amazing at this bank. Ashley was the one who helped me. She was polite and welcoming as she was helping me with my transaction. Great bank overall!
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November 2019 by Nick P
The drive thru ATM machine is “Out of Service” 50% of the time I go to use it. Extremely inconvenient since it’s the only one available after they close and also a huge waste of time when you drive there for the sole purpose of using the atm. If you actually need to service the machine do it during open hours...
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July 2019 by Jane Marone
Superior customer service.Manager is professional and knowledgeable.Tellers are always efficient and courteousGreat place to bank!.
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June 2019 by Raymond Nagy
Greatest Bank EVER!
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December 2018 by Ken G
Ridiculous bank fees
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April 2017 by Roberto Hellman
Did not know that there is s branch in Sunrise, Florida that's Great!!
