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January 2024 by Jamiledilberto Banegascarcsmo
Terrible employees at this place, it's 11:07am and they won't be there yet, it's been open since 9am. I have come 3 times between 9am and 11am, it feels like being with this company and wasting your time looking for an open metro store.
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September 2023 by Lola Flores
I love the customer service the stàff is very good and I highly recommend this Metro by T-Mobile to everyone please go there they have a new employee there shes very helpful and she will help you to fit the right phones and accessories for a good prices. When you get a chance visit this place ¡
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August 2023 by Marie Laguerre
Excellent service by naset
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March 2023 by S. Marcus
I stopped in her on Saturday to ask a question & the lady in there seemed totally lost it was like talking to a maniqiun. Zero customer service skills!
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January 2023 by Karen Louissaint
I am writing this review because this is the 1st bad experience I have had with Metro PCS in 10+ years and its all because of bad customer service and being prejudged as a customer. My husband and I came to upgrade his device because it was not working while we were on vacation. We arrived at 6:17pm on Dec 27th, 22. The representative was a hispanic lady. We had to wait at least 3-5 mins for her to let us in the store even though the store closes at 7pm. She was assisting another couple so we patiently waited for her to complete her business with the customer as we browsed the store, she did inform us upon entrance they had no iPhones. As we were browsing she decided to assist us at the same time as the other customer. We told her we just wanted a replacement phone since he qualified for an upgrade. She talked us into a Nokia device and we said okay. She processed the transaction I asked her to direct me to the phone cases to purchase. She told us she had no phone cases for the phone. So I asked her to change the phone for a phone that had an available phone case and I will pay the difference. She looks at us and asked us if we were going to get a screen protector too with an attitude. We respond of course yes. We felt like we were being prejudged because we were African-American as if we she assumed we were unable to afford the purchase, (note were at Metro here that provides affordable phone). Then she declined to process our return/exchange, despite the phone she sold us was not working in the store too (well she said she had to put it on the "charger"). She began to talk to the other customer in spanish saying we could just buy a phone case from amazon or wait two days for them to order us one. I explained again we were on vacation. She then stated well his current phone doesn't have a phone case on it and I had to respond to her that we took it off to play with the charger port because it wouldn't charge. We were being interrogated. Then she called her boss and kept speaking spanish about my husband has a note 1 as if the phone he had defined is ability to purchase a device. After calling Metro PCs, she finally processed our refund, we felt discriminated against. She had to call Metro to put my husband phone back onto his account she she called the spanish line. I believe good customer service means transparency, respect, honesty and having integrity. She lacked all these components and I want to say this is also reflective of the management of this store. She told us we were holding her time up because she closes the door at 6:30 pm because she has to pick up her kid from school. As a Wife, Mother, and minority business enterprise and woman owned I make sure I make arrangements for my kids, because I have products and services I offer to the public. If store hours say open till 7pm especially operating under METRO PCS then she has options: (1) be there til 7pm assisting customer, (2)find a new job, (3) or change her hours. To add, that information is to be relayed to her manager/ business owner not customer. This lady tried to misrepresent us to her boss, the customers in the store and Metro PCS customer service and that is unacceptable. She needs diversity training, and customer service training. She needs to stop discriminating against customers because if we felt that its not her first time doing that. If she would focus on the customer and sale, she might increase the store profits. Phone cases and screen protectors are accessories that most customer will purchase them especially if offered, and were honestly have never went to a Metro PCS and didn't just add it on, and allow the customer to say they didn't want it.
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January 2023 by Google user
I am writing this review because this is the 1st bad experience I have had with Metro PCS in 10+ years and its all because of bad customer service and being prejudged as a customer. My husband and I came to upgrade his device because it was not working while we were on vacation. We arrived at 6:17pm on Dec 27th, 22. The representative was a hispanic lady. We had to wait at least 3-5 mins for her to let us in the store even though the store closes at 7pm. She was assisting another couple so we patiently waited for her to complete her business with the customer as we browsed the store, she did inform us upon entrance they had no iPhones. As we were browsing she decided to assist us at the same time as the other customer. We told her we just wanted a replacement phone since he qualified for an upgrade. She talked us into a Nokia device and we said okay. She processed the transaction I asked her to direct me to the phone cases to purchase. She told us she had no phone cases for the phone. So I asked her to change the phone for a phone that had an available phone case and I will pay the difference. She looks at us and asked us if we were going to get a screen protector too with an attitude. We respond of course yes. We felt like we were being prejudged because we were African-American as if we she assumed we were unable to afford the purchase, (note were at Metro here that provides affordable phone). Then she declined to process our return/exchange, despite the phone she sold us was not working in the store too (well she said she had to put it on the \"charger\"). She began to talk to the other customer in spanish saying we could just buy a phone case from amazon or wait two days for them to order us one. I explained again we were on vacation. She then stated well his current phone doesn't have a phone case on it and I had to respond to her that we took it off to play with the charger port because it wouldn't charge. We were being interrogated. Then she called her boss and kept speaking spanish about my husband has a note 1 as if the phone he had defined is ability to purchase a device. After calling Metro PCs, she finally processed our refund, we felt discriminated against. She had to call Metro to put my husband phone back onto his account she she called the spanish line. I believe good customer service means transparency, respect, honesty and having integrity. She lacked all these components and I want to say this is also reflective of the management of this store. She told us we were holding her time up because she closes the door at 6:30 pm because she has to pick up her kid from school. As a Wife, Mother, and minority business enterprise and woman owned I make sure I make arrangements for my kids, because I have products and services I offer to the public. If store hours say open till 7pm especially operating under METRO PCS then she has options: (1) be there til 7pm assisting customer, (2)find a new job, (3) or change her hours. To add, that information is to be relayed to her manager/ business owner not customer. This lady tried to misrepresent us to her boss, the customers in the store and Metro PCS customer service and that is unacceptable. She needs diversity training, and customer service training. She needs to stop discriminating against customers because if we felt that its not her first time doing that. If she would focus on the customer and sale, she might increase the store profits. Phone cases and screen protectors are accessories that most customer will purchase them especially if offered, and were honestly have never went to a Metro PCS and didn't just add it on, and allow the customer to say they didn't want it.
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November 2022 by Michael Schlammerl
Very disrespectful service and unfortunate experience. Women who sold us a phone was sad,dry attitude as If she didn't want to help us or didn't want to be there. Didn't speak English barely. Store only had 1 employee. As soon as I swiped my card she tended to the next customer before even finishing the transfer of my little nephew's number. He sat there confused until I spoke up and explained the lady to help us finish this. He stood up I mean because place had no chairs. So don't expect to sit anywhere. Didn't know customer service, didn't know product. She was not happy. Very unfortunate. I hope store hires better employees. Better off buying online and having customer support do the transaction. The walk-in experience is out the window nowadays. ?
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November 2022 by Solomon Marcus
Stop in her on Saturday to ask a question & the lady in there seemed totally lost it was like talking to a maniqiun. Zero customer service skills!
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October 2022 by Jorgilo Telo
The lady there gives very bad customer service. She does not like to help Even if You bought the phone there. She sends You to a different store.
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September 2022 by Sarah Venkersammy
Avoid this Metro like the plague!! Sells phones under false pretenses. Quotes prices that they can't honor, overcharges and just straight up lies to their customers. Shady business practice. Please go to a different metro to buy a phone or save yourself the hassle and buy it online. Jennifer the manger is cold and unhelpful. Will never return to this metro. Such an awful experience, I feel like switching providers all together.
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September 2022 by Yaneli Diaz
excellent customer service, they were very helpful
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April 2022 by A. Walker
They changed my parents email passwords without their permission on about 3 occasions. They also charged my mother, who has been with them for years, $32 to put her existing MetroPCS phone number into a new phone she was gifted! And this from a phone MetroPCS gave her which mysteriously had no sim card. They made her pay $32 for a sim card for the new phone.If seniors, or anyone for that matter, come in for a new phone or upgrade and want their phone Contacts synced, not fully understanding how it works, they (MetroPCS employees) have ABSOLUTELY no right to override/change their email passwords without first informing them or giving them the chance to opt in or out, or privately input their own password, or do it at home.My parents were NEVER asked nor told. Had I not added my email to theirs as added security, years ago, and gotten these alerts, no one would be the wiser! These people have complete access to personal email info. This leaves vulnerable people's information insecure! Please stop this practice. It is criminal!
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February 2022 by Shamika Johnson
Customer service here is so much better. I have even a customer of metro for 20 years and this is my store. Was coming here when they were next door. The sales associate is so nice and try to save me money with government funds.
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February 2022 by Susan Crawford
Store is beautiful and clean! The sales associate Janet is nice and helpful helped me replaced my phone and transferred all my contacts and photos.
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October 2021 by Diovannie W.
this is this best location yet! came in here for an upgrade & was in & out within 15 mins tops! HIGHLY RECOMMENDED!
